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Dropbox index stuck - 211,488 files

I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing.

I bought a new laptop, moved the dropbox folder (1.3 TB) from my old laptop to my new one via an external HDD. Now my dropbox app cannot seem to be moving anywhere when indexing.
I tried the following:
- Clearing cache
- Uninstalling (using iObit Uninstaller) and re-installing (twice)
- Unlinking and relinking my account

All with no positive outcome.

Someone shed some light please?
Thanks in advance!

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Accepted answers

Emma

Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

Please let us know if we can help with anything else or you're still having trouble!

Edit: removed copy paste error

All comments

danemayer

I'm having the same problem. New computer. Copied files from backup drive to the new computer. Dropbox has been syncing for several days without success. 124,956 files being indexed according to Dropbox. Windows Properties shows Dropbox folder has 51,449 files. This is pretty crazy and extremely annoying. If I can't resolve this I'm going to consider alternatives.

Lusil

Hi @rafik_jabbour and @danemayer, thanks for reaching out to us about this.

Could you give these steps a try in case they do the trick?

Give them a shot and let me know of any updates, cheers!

danemayer

A few hours too late to help. This morning I deleted Dropbox and when I reinstalled, put the Dropbox folder on another drive and selected to not store files locally. It took about an hour after that to say it was up to date. Not what I wanted but too late now.

Ravi S.

Can you share what version of dropbox you're on now that things are working for you?

I've had issues for a week on two different laptops. Wasted numerous hours trying to solve problems created by buggy dropbox software. Sent in tickets that were ignored and now after another work day has nearly ended... everything started working after one of my computers auto-updated to 115.3.553

rafik_jabbour

Also too late to reply,

I uninstalled dropbox and deleted my local 1.6TB folder

Installed dropbox and let it re-download the whole thing again over night and it worked.

But syncing an existing folder is a no go.

danemayer

Version is 115.3.553. Previously also tried a backlevel version.

For Dropbox support and development, when an error condition occurs, it would be much better if the process timed out with an error message.

Emma

Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

Please let us know if we can help with anything else or you're still having trouble!

Edit: removed copy paste error

Здравко

@Emma wrote:
...
Please note this is translated so apologies for any errors!

😯 Oh... Realy? 🧐 You just forgot to mention, what is the language that's translated from! 😆😃

Oh.. "Copy/Paste" Ohhh...

Emma

:laughing: Oh no, @Здравко I thought I'd updated them all so well

GGBin Mich

Now running Dropbox v139.4.486 on Windows 10

Was stuck indexing 962 files for 2 days. Tried the Fix Permissions and Fix hard links but no success in resuming synch.

Uninstalled Dropbox, cleared cache and fixed Registers then restarted PC and installed Dropbox. New App Started at synching 54,000 files and progressed to 7,868 where it has been stuck for 30 hours. Tried the Fix Permissions and Fix Hardlinks again but still stuck and using a lot of system resources while stuck.

Walter

Hey @GGBin Mich - sorry to hear you're having issues with this.

If you're still stuck at the exact same number of files, could you send us a screenshot of the app's status as shown in your system tray?

Also, can you check if the app is reporting any syncing issues by clicking on the relevant button after clicking on your avatar in the app's preferences?

hales1

I went to preferences-backups-manage backups-Nothing to cancel, etc????/

Walter

Hey @hales1, can you please elaborate on the problem you're facing and provide some additional information so that we can troubleshoot?

For example, what is your device's OS and the version and status of the Dropbox desktop app installed there as shown in your menu bar/system tray?

Any additional information is more than welcome!