Dropbox version v110.3425 in macOS 11 is not showing integration in the finder menu. It is also not showing smart sync notifications in finder windows. Anyone else have this problem?
Same kind of issue on Big Sur : SmartSync icons not showing in the finder.
ps: the Finder integration seems to be ok : the dropbox actions do appear in the right click menu on files/directories.
Similar here, but no integration at all – not in Finder window's toolbar, nor in contextual menus.
I downloaded and re-installed the dropbox app. The account had to re-sync but it is now showing smart sync status. Try that.
I downloaded and installed v110.4.458 but still no finder intergration or contextual menu options for Dropbox.
It's back now, but I needed to remove all components manually and install from scratch. A simple re-install wasn't suffice.
@devilsinkpot, can you pass on what you did to remove all the components? I dragged Dropbox from the Applications folder to the trash and reinstalled with a download but that didn't work. Perhaps also deleting the folder ~/Library/Application Support/Dropbox?
Same issue here. After installing dropbox again, the second time it worked.
I cleaned out the usual folders under /Library and ~/Library from any Dropxbox-related files (Application Support, Application Scripts, Caches, Containers, GroupContainers, Dropbox, …).
The issue keeps coming back. I can't pin it down to some special event, but I reinstalled three times now and each time Finder integration vanished after less than a day of using the machine. On two machines. One a factory installed, new Macbook with nothing but Big Sur and Creative Cloud on it.
Urgh, I'm not looking forwards to having to do that
This problem was recently resolved on my MacBook Pro with Dropbox update v112.3.247. I am running macOS Big Sur Version 11.1 Beta (20C5048k), and Dropbox should also work on the standard public release of Big Sur. Hopefully this can close out the problems reported in this thread.
How do you get that latest version? I'm on 110.4.458
Hi John,
I just saw your question, and sorry not to answer it earlier. The app automatically updates itself when needed. To learn more, open the Dropbox Preferences screen from the app.
From this preferences screen, click on Learn about Dropbox Update. It takes you to a Dropbox website page that starts as follows:
Information about the actual update process that runs alongside the main Dropbox process can be found at https://help.dropbox.com/installs-integrations/desktop/upgrade-latest-version. There is no manual method for updating Dropbox, other than to download the latest file and install it over the current version. Dropbox installer is designed to automatically update Dropbox when it detects a slowdown in main app activity, and as explained on the referenced webpage, there is no way to turn that behavior off. Sounds like the Dropbox team made that decision due to high reliability requirements, tight coupling with Finder, and also the need to rapidly roll out updates for functionality and security when called for. If your version of Dropbox is not automatically updating, it may be that you need to manually download and reinstall Dropbox on your computer, after which it should update itself automatically in the future.
Thanks for the reply. This has always been a bit of mystery to me why dropbox updates others to newer versions and others not. (I first noticed it when I worked with 2 identical computers side by side)
I am now at version 111.4.472 and the problem persists. My dropbox is not busy with other tasks. I recently re-downloaded the app, thinking I could jump-start the process and pull the latest version. Here I stay at version 111.4.472 as do the problems with size calculations and badge icons. And because dropbox is not setting its folder to zero bytes, my computer is crippled. I opened a ticket with dropbox support 2 days ago and have gone back and forth with a dropbox technician. Here I wait.
I was having the same issue <no right click, contextual menu intergation into finder folowing OS upgrade to Big Sur 11.1>. I just did a delete of my Dropbox desktop app, including removing the Dropbox folder from /Library, then a fresh reinstall - now working fine again.
Hi everyone. Is this problem solved?
I have re-installed Dropbox multiple times but it only lasted an hour before.
I found that I needed to completely uninstall and reinstall Dropbox using the steps on this page:https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
I was already running the latest version of Big Sur and Dropbox as of 29-Dec-2020.
I am now on 13.3.427. No resolution. Working with Dropbox support for weeks on this issue, now escalated to the 3rd tech. I have done multiple advance reinstalls. No progress. I will report if anything is resolved.
Same, I'm on 113.3.427 and still have the same problems with Finder integration and no right-click menu.
macOS v11.1
Hey there @John M.167; I'm sorry to jump in here, but I just wanted to mention that you seem to be running a beta version of the desktop app.
Could you see if this persists on our latest, stable version?
To do so, make sure to toggle off the 'Early releases' button in your account's settings and then download and install the app using this link.
Let us know how it goes!
Hi Walter,
Thanks for that advice . I have done as you have suggested (downgraded to latest stable 112.4.321) and everything in Finder now appears to be working properly again.
Regards
John
Same. After reinstalling DB, no sync icons, and no right-click menu.
(MBP 16", MacOS 11.1)
Thanks for joining us here @gourmetbooks.
Can you let me know which version of the app you have installed? You can hover over the Dropbox icon in the menu bar to see this.
@Daphne wrote: Thanks for joining us here @gourmetbooks. Can you let me know which version of the app you have installed? You can hover over the Dropbox icon in the menu bar to see this.
v. 113.3.427
Thanks!
This is also a problem for me. Running v112.4.321 on Big Sur 11.1
It seems like you're running a beta version of our desktop app @gourmetbooks.
Could you follow the steps I posted earlier and let us know if it helped improve matters for you?
In your case now @ur0drivr, I'd suggest re-installing the app as it might do the trick for you.
If it doesn't though, you may want to attempt a clean, advanced re-install as well.
Keep us posted!
Disabling early releases worked! I don't even remember flipping that on, but then, it could've been any time in the last 10+ years. ☺️ Thanks again.
I'm having the same issue, I can't open the DB app and am on the same version of MacOS using a 15" MBP.
I have tried installing the DB app again. The installer runs but when it gets to the end the windows close and I still can't open the app.
I noticed the icon in the menu bar is square with rounded corners, while the install of the new one is running it shows as a full circle. This indicates that the old version is still installed and the new one is not - not sure if this is relvant but thought it good to mention.
Hi @Grey_Matter, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
Hi Jay,
Thanks for your help.
I followed your instructions and everything seems to be working as it was before, thank you!
I haven't had a chance to test on all of the devices using this DropBox yet (2 iPhones, 2 iPads and a mac air) but my primary work machine is working which is the most important right now.
Many thanks,
Karen.
