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Online Only Files Reverting Back to Local

Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an online only file, and moments later I will get the blue sync icon, and then the files will redownload to my computer and become local.

Im using a mac, and not using any antivirus software that might interfece. I'm also not opening any of the files, they revert to being local files without my opening them.

I cant seem to find any support on this specific issue so any help would be very much appreciated - thanks !

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Jay

Hi @92cafe, thanks for messaging today!

It sounds like you could be experiencing this issue on your device.

I'd recommend checking out all of those possibilities to see if they could be the cause.

Let me know how it goes!

All comments

Jay

Hi @92cafe, thanks for messaging today!

It sounds like you could be experiencing this issue on your device.

I'd recommend checking out all of those possibilities to see if they could be the cause.

Let me know how it goes!

92cafe

Thanks for your help - it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser, made the smart sync adjustment, and once synced reopened my 3rd party software and readded dropbox to the browser. The issue was then resolved.

Jay

Thanks for the update, I'm happy to hear that the issue has been resolved now, @92cafe!

Enjoy the remainder of your week!

dreamboxdownunder

"it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser,"

What does this mean?

Thanks a lot

Jay

Hi @dreamboxdownunder, this means that another application on the computer was requesting the files to be downloaded from Dropbox, causing them to become local files with Smart Sync.

The browser extension would have been part of that app. The user essentially prevented the app from accessing the Dropbox folder so that this wouldn't happen again.

jayeproximacro

I don't understand how to correct this problem. I'm having the same issue. Drop box reverts to local files. I'm constantly having to change the setting.

92cafe

In my case it was a 3rd party software (Adobe Premiere) - it has a browser within the software and it was taking files from my dropbox. So everytime I would open that software, it would bring the offline files back online.

Check if you have a software like this that has a browser within it.

Oliver F.3

I don't know how to check whether any of my third party software has a browser in it. Can you explain how to do this?

cw1062

Hi, I am having this same problem but on Windows. Like Oliver F.3 said, I don't understand how to check if a 3rd party software has a browser in it? Does anyone know how to search for this? Thanks!

arthuritis

I too am having this problem. Did I miss something or has no one talked about this since September, or is it being discussed on a different thread? I'd really like to have a systematic way of figuring out what third party software or browser is causing this behavior because very soon I'm going to run out of space on my hard drive when these files come storming back to local, and will have to put a lot of them on an external drive. Thanks!

russellsignage

Hello there I cannot tell you how frustrating this problem is. I have unconnected a range of apps in my dropbox settings but the issue is still happening. I do not even begin to know how to find a browser extension that is causing my issue. Can you please help with some specific information to sort this not just a random help page that does nothing to help at all.

Oliver F.3

I am still having the same problem. Why does Dropbox still not monitor which other software package(s) on our system are causing this, tell us which ones they are, and hopefully also tell us how to fix the problem?

Megan

Hi @russellsignage & @Oliver F.3, how are you?

Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Oliver F.3

Sure. [email removed as per Community Guidelines]

Megan

Hi @Oliver F.3, I just sent you the email.

I'll see you there, cheers!

russellsignage

Hello that would be good thanks. Do you need my email?

Megan

Hi @russellsignage, happy Thursday!

I just sent you the email. Feel free to have a look and respond back to me there.

Thanks!