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I don't see the "Manage backup" option to disable the computer backup, what can I do?

chuchinh

I cannot turn off desktop sync.
I have read your instructions:

To turn off computer backup:

Click the Dropbox icon in your system tray (Windows) or menu bar (Mac).
Click your profile picture or initials.
Click Preferences.
Click the Backups tab.
Click Manage backup.
Uncheck the folders you’d like to stop backing up to Dropbox or toggle all files to Off.
Click Stop anyway.
Click Save.
But i can't fint "5.Click Manage backup"

It was really troublesome for me.

Help me plz. Thank you.

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Comments

Daphne

Hi @chuchinh, thanks for reaching out to us here!

If you're seeing the option "Set up" instead of "Manage backup" at the top of the Backups tab, then the backup has already been disabled on your device.

Can you try moving the contents of the Desktop/Downloads/Documents in the backup "My PC/Mac" folder in Dropbox back to the original locations on your computer?

Let me know how it goes!

chuchinh

Really troublesome for this new improvement of dropbox.
I can't turn off desktop sync. If you have a solution, please make a specific video tutorial. Because I see a lot of people who are having difficulties like me.
Thanks you

Daphne

Thanks for getting back to me here @chuchinh.

Did you try the steps I mentioned above to move the files out of the backup folder in Dropbox?

If you're getting any errors while doing this, please send a screenshot (excluding any personal info).

Keep me posted!

mattdoherty91

Hello. I've just installed Dropbox on my iMac with the intention of using it as backup for my files (I don't want to drag and drop all of my folders into the Dropbox folder, I specifically want to use the backup feature).

The intsructions provided by Dropbox for this process are contradictory and do not work for me.

It says here (https://help.dropbox.com/installs-integrations/sync-uploads/computer-backup) that I go to 'Preferences' then 'Backups' and I should see an option to 'Manage Backup'.

However this article (https://help.dropbox.com/installs-integrations/desktop/change-preferences#import) suggests that there are only three headings in the 'Preferences Pane', and these are 'Devices', 'Photos' and 'Screenshots'. Nothing about an actual computer backup. This is true of what I can see on my computer.

I've followed the steps in the troubleshooting guide included in that first article (moving the Dropbox folder to the right location, adding permissions, turning off iCloud etc.). But I've still not got a 'Manage Backup' option.

Has Dropbox removed the backup feature altogether?

Yours,

Matt.

Lusil

Hey @mattdoherty91, thanks for nudging us on this thread.

Could you send us a screenshot (without any personal info) of what the Backups tab shows?

Looking forward to hearing back from you!

Ajwa1

Hello,

I am having a similar experience with some of the community above. I have tried to turn off computer backup following the steps you have linked multiple times. However, like many, I could not find the 'mange backup' tab under preferences-->backup. I understand this means that apparently the computer backup feature is already turned off; however, all of 'My PC' files are still synced and take up space on the dropbox storage. The solution above suggests moving files from dropbox to its original location, but I do not have the slightest idea on how to approach doing that.

Thank you for your help.

Lusil

Hey @Ajwa1, thanks for joining us on this thread.

The Dropbox folder is like any other folder, so you can move the files like you would with any other item on your computer.

If you want to have some peace of mind though, you can copy them from the Dropbox folder, paste them elsewhere, and then delete them from your Dropbox folder.

Give me a nudge to let me know of any updates, cheers!

Ajwa1

Hello, Thank you for your reply.

It took some time but I managed to move the unneeded files out of my dropbox folder. I'm not entirely sure what I did exactly, as I did a lot of moving around and undoing, but eventually got it to work. It looks like Dropbox no longer syncs new files, and even the green syncing symbol went away. Also, I checked on the dropbox website, the desktop app, and my phone, and it looks like storage has been cleared up. Thank you for your help.

Lusil

That's great to hear, @Ajwa1!

If anything else comes up, you know where to find us.

In the meantime, I hope you have an enjoyable weekend!

mattjhar

So I have a personal dropbox that I use at home, and I business dropbox my company uses at work.

On the back ups tab in preferences at home (personal account) there is a "This PC" Section that has the option to Set Up back up.

I don't use this feature at home, but wanted to implement it at work on the business acount. It isn't there. At work, the only three sections showing are "Camera Upload" "Devices" "Screenshots." Is that feature not available to business subscribers? That wouldn't make any sense to me.

Lusil

Hey @mattjhar, thanks for nudging us on this thread.

You're right, computer backup is currently available to Basic, Plus, Family, and Professional plans.

Thank you for showing your interest though, and for taking the time to share your feedback with us.

If you have any other questions for us, don't hesitate to get back to us. Cheers!

mattjhar

Well that seems silly that it isn't available for business subscribers. Is there a specific reason behind that?

In the admin console, it looks like there use to be a setting to allow users to create computer back ups that isn't there anymore. The camera roll setting is still there though.

Is that something that might change in the future?

Lusil

Thanks for showing your interest, we'll make sure to let you know as soon as there's any updates on computer backup being available for Business teams.

GabrielFebres

I have the same issue, I followed your instructions, according to you because all I see is "SETUP" the backup is disable.

I moved the contents of the folders and I found out Dropbox is still backing up my Documents, Desktop & Download. I can not stop it.

I have a work trip of one month starting next Wednesday, I will leave things as they are until I return. Then I will try once more, if I can't make it work I will get out of Dropbox completely and remove it from all my computers.

Gabriel Febres

goprea

Same issue: Every time when I plug an external drive I get this option by DropBox to backup the files. I DO NOT WANT TO DO THIS !!! Although I selected many times "Don't ask me again" this "offer" comes again and again, every time when I plug an external drive. (I made a stupid mistake many months ago to accept an offer without knowing what exactly does, and now there is no way to get rid of it!!). FRUSTRATTTTTIIINNNGGGG !!!!

I read on the internet to go to Settings / Backups / Manage backups/ and turn backups off. I can go to Settings / Backups / Manage Backup but ... there is no place where to turn them off. I only have choices for "Add a backup" or "Folders" BUT NO controls of backups (ON or OFF). What can be done ????
A very desperate DropBox "hater" 😞

sightshooton

hellodear.in

Hannah

Hey @goprea, sorry to see you're having trouble with this.

In the backups tab in the application preferences, there should be a "show setup notifications when new external drives are plugged in" setting. Is that checked?

If not, please uncheck it, to see if that helps.

As for you, @sightshooton, did you previously perhaps uninstall Dropbox from your computer, without disabling the backup feature first?

Can you try to manage your backups from this page?