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Desktop Syncing from Cloud Stuck / Takes Forever

Its been days now that my desktop dropbox isnt syncing with my Dropbox account. Several camera pictures were taken from my phone have been uploaded to the cloud network but unable to sync my desktop and download them. I have checked the Help page and followed all options to fix - Reinstall desktop app, unlink & relink device, remove & add dropbox folder but still unresolved. Even left my laptop on for days to sync but still stuck at Uploading 1 File and Downloading 6 files. Please help. Thank you.

Basic User with alot of space to used

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mickey_muds

After several attempts of troubleshoting, trial and error on several settings...

uninstall / reinstall desktop application

unlink / relink my computer

proxy / no proxy

fix hardlinks and permissions

reset OS folder location and reset file warning options

leaving laptop online for days and nights waiting to sync from the cloud...

....

finally it synced. Unfortunately, root cause still unknown and no direct solution was identified for this issue. Thank you.

All comments

Jay

Hi @mickey_muds, thanks for posting on the Community!

Could you try the steps in this thread to see if they help at all?

Let me know how it goes!

mickey_muds

Hi @Jay,

Thanks for the response. I followed the instructions from the thread you gave. The Fix HardLinks and Fix Permissions. I even restarted my laptop twice. However, the issue is still the same until now. It just shows "Syncing 8 files" and when I click to see the Sync Queue list, all the files are "Waiting to Sync" status.

Basic User

No issue on hard disk space - 40GB Free

No issue on Dropbox space - only 51% utilized

8 files pending to be sync from cloud - only 5MB total

Lusil

@mickey_muds, I just wanted to jump in and ask if you could confirm for us that you're running the latest stable version of the desktop app (100.4.409)?

If you are, could you also have a look and see if the photos/files you're trying to sync contain any incompatible characters?

Let us know what you find, thanks!

mickey_muds

Hi @Lusil,

Yes, I have been using the latest version 100.4.409 ever since. I have reinstalled the application twice as part of my earlier troubleshooting. Here is the screenshot from my taskbar. Prior to June 22, all camera uploads files were sync so I don't think its due to the filename format created by my phone. Nevertheless, please feel free to assess. Thank you for the help.

Walter

Hi @mickey_muds; sorry to jump in here; I hope this finds you well.

Can you please clarify if you can see those files on our website or not?

I'm assuming that you do have access to the device those come from, so, could you perhaps try manually uploading those specific files through the (+) button from the mobile app directly? Maybe that will do the trick.

In case it doesn't though, you could also try disabling the camera uploads feature and re-enable it.

Keep us posted anyhow!

mickey_muds

Hi @Walter ,

Yeah they are all loaded in the cloud. Just not syncing / downloading to my laptop. Unfortunately, I have reset my phone already so I dont have the original files anymore. Strange right?

Daphne

Hello @mickey_muds, can you let me know if you see anything reported in the following location?

Click the Dropbox icon in your system tray.
Click the profile pic/initials icon in the top right of the window.
Choose "View Sync Issues".

If it would be helpful, please feel free to send a screenshot of anything you see there.

Cheers!

mickey_muds

Hi @Daphne

Thanks for the response. Here are the screenshots from my desktop app task bar. Did another round of troubleshooting... Uninstall / Reinstall and unlink / relink my computer but still no cure. Syncing to laptop is stuck for many days now.

mickey_muds

After several attempts of troubleshoting, trial and error on several settings...

uninstall / reinstall desktop application

unlink / relink my computer

proxy / no proxy

fix hardlinks and permissions

reset OS folder location and reset file warning options

leaving laptop online for days and nights waiting to sync from the cloud...

....

finally it synced. Unfortunately, root cause still unknown and no direct solution was identified for this issue. Thank you.

winternet2

Found the answer. The pics had been uploaded into my Dropbox, which could be seen from the Dropbox website. However, for some reason, "LAN sync" was trying to sync the pics from my phone across the local Wifi to my computer to save bandwidth, and it was stuck.

Go into the Dropbox app, to Preferences > Bandwidth > LAN sync, and uncheck the box.

Restart the Dropbox app, restart your computer if needed. A few minutes later, my pics were synced on my computer.

Then I turned LAN sync back on.

Rishabhdev

i did followed the last steps you adviced....but still the files are stucked and just showing the status "waiting for sync" and " uploading"......what else should be done?

Walter

Hi @Rishabhdev; thanks for joining our Community and happy Friday!

Could you send us what the desktop app is reporting at the moment within your computer's system tray/menu bar so we can have a look too?

Assuming that you're running the most recent, stable version of the app, can you please check if there's an antivirus, a firewall or even a VPN/proxy setting that could be causing this?

If you can normally access the app's preferences, have you tried adjusting the bandwidth settings to see if that improves matters?

Keep us posted!

bburch

My Dropbox was continually attempting to sync a few files. Using the Dropbox icon in the menubar, I navigated to Preferences/Account and clicked "Unlink This Dropbox...." In my Mac's Applications folder, I then double clicked on the Dropbox application, which alerted me to the need to unlink several devices.

bburch

These steps solved the problem, so that Dropbox now syncs correctly.