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Waiting to sync...taking 4 days and still no network activity

Hello,

I have been trying to sync a large backup file to my Dropbox account for 4 days and after a 30 minute period of 'Indexing', disk activity stops (Task Manager) and my system sits idle. Checking the Dropbox status icon in system tray(lower right) just shows 'Uploading 3 files' but there is no network traffic that I can see in Windows Task Manager and the 'Dropbox 32 bit' processes are all idle.

Per other users reporting this issue, I have tried uninstalling Dropbox on my PC, going back to an older version of the Dropbox desktop client (v.95), moving out the backup files from the Dropbox folder(repairing links using the Alt+h option in Accounts within the Desktop app.), and finally reinstalling the Dropbox app. again without the large backup file. After the last option, my sync'd/backed up files all complete indexing and checks against the online version of the files and Dropbox desktop app. gets to 'Idle' status. However, as soon as I tried to add back the backup file I want to backup to Dropbox, there is an intense 'Index' period showing in the Dropbox app. and then idle/'Uploading' with no network activity.

Please confirm if this is something others have experienced with a large file (over 250 GB) trying to sync/upload to their Dropbox account or if they have seen this with smaller files in the current desktop Dropbox app. - I am running 99.3.496.

Thank you.

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jb76

Jay - thanks, actually a ticket was already opened and have been replying to that as well. Still no progress/improvement but thank you for your help!

John

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Jay

Hi @jb76, thanks for joining the Community!

it looks like you’re running the beta version of the Dropbox desktop application.

To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here.

Let me know if the app is able to sync after that!

jb76

Hi Jay - I did switch the early release Preference to 'Off' today and downloaded the current release of the Dropbox app. to my desktop. Unfortunately, the large backup file I am trying to put in Dropbox is still 'Uploading' with no network activity. The release of the Dropbox app. I am currently running is '98.4.158'.

Thank you.

John

Jay

Could you try emptying the cache folder to see if this helps?

If need be, try moving the file out of the Dropbox folder and back in again.

jb76

Hi Jay, I tried this before as well...I cleared the .dropbox.cache folder again this morning and noticed the Dropbox service restarted in my system tray. After restarting though, the status changed to 'Uploading 2 files @ 276 Kbps...' and then after 5 seconds changed to 'Uploading 2 files...'. There is no network activity (uploading) currently and the Dropbox processes on my computer are 'idle'.

John

Jay

Thanks for the info. I'd recommend getting in contact with the support team directly in order to investigate this matter in more detail.

They should be able to assist you from there on.

jb76

Jay - thanks, actually a ticket was already opened and have been replying to that as well. Still no progress/improvement but thank you for your help!

John

Jay

I appreciate the update, @jb76. I can see that you are in contact with the specialist team, so they should be able to investigate and assist from there on.