Child Item

Unable to install Dropbox on Ubuntu 20.04

Hi,

With this morning updates on beta version of Ubuntu Focal (20.04), system uninstalled Dropbbox because it updated package libpango.

So I downloaded the new deb package on Dropbox site, and saw that it was a new version from 4th March 2020, good !

But installation failed :

sudo dpkg -i dropbox_2020.03.04_amd64.deb

dropbox depends from libpango1.0-0 (>= 1.36.3) ; but:
Package libpango1.0-0 is not installed

But it's well present :

libpango-1.0.0-1.44.7-2

Please could you update your installation package ? Thanks !

Find more posts tagged with

Setting Up the Apps

Desktop

Linux

Spam

Insightful

Accepted answers

Здравко

Hi @Xavier-G,

The issue comes from fact - corresponding package name seems got changed (probably temporary). As a workaround, ignoring dependencies, you can "install" the package by hand (suppose all needed libraries persist), copy contained files on the corresponding places.

Good luck.

All comments

Walter

Hi @Xavier-G; welcome to the Dropbox Community!

It seems like the operating system you are running is not currently a fully tested or supported environment for the Dropbox desktop application (from what I gather, it will be out officially on the 23rd of April, 2020). You can see a list of our system requirements here:

https://help.dropbox.com/installs-integrations/desktop/system-requirements

While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable.

I'm sorry I can’t provide support for our desktop app when run on an unsupported operating system and I'll make sure to pass your comments on to our dev team.

What I'd suggest, for now, is to keep an eye on our system requirements page for updates about new supported operating systems.

I hope this clears things up and I'm always around if you have any more questions.

Здравко

Hi @Xavier-G,

Good luck.

Xavier-G

Thanks for your help, yes it seems due to a a problem of package name, but it has been identified and should (I hope) been resolved soon :

https://lists.ubuntu.com/archives/focal-changes/2020-March/016186.html

Здравко

Just launch:

sudo dpkg --ignore-depends=libpango1.0-0 -i dropbox_2020.03.04_amd64.deb

Xavier-G

It works, thanks a lot for your help !

And no need to reconnect nor re-do all the synchronization (I don't use the default folder), all was still registered, perfect.

unknown

Hi,

I't not a temporary change. In Debian the package libpango1.0-0 was changed to transitional package in 2013 which depended on libpango-1.0-0 and now the transitional package has been dropped from the archive.

Dropbox should change the dependency to libpango-1.0-0

https://salsa.debian.org/gnome-team/pango/-/blob/debian/master/debian/changelog

Здравко

Hi anonymous,

Yes, You are absolutely right; that what you say is upcoming bug (if Dropbox won't take care, as usual)! Let hope this time the status won't be broken application and after that some action, but... we will see.

Just to note, the topic was about something related (somehow), not the same! So the discussed change is temporary (most probably).

Anyway... Good warning!

afolarin

https://manjaro.site/install-dropbox-on-ubuntu-19-10/

fix libpango dependancies with

sudo apt-get -f install

shmu26

This issue still has not been fixed on Ubuntu 20.04 despite its official release.

flabdablet

@Durin Yes, they absolutely should. But I didn't want to wait around for them, so I used equivs to build and install a temporary replacement for the missing transitional package:

apt install equivs
mkdir /tmp/pkg
cd /tmp/pkg
cat <<EOF >>libpango1.0-0
Package: libpango1.0-0
Version: 1.44.7-4
Depends: libpango-1.0-0
EOF
equivs-build libpango1.0-0
apt install ./libpango1.0-0_1.44.7-4_all.deb
apt-mark auto libpango1.0-0

after which Dropbox installed without complaint. With any luck, that apt-mark auto will mean that once Dropbox does get its act together and stops depending on packages deprecated seven years ago, apt will clean up all by itself and let me forget I even had to do this .

N3m3si5

Indeed the Dropbox team should update the dependencies for the deb packages. For completeness I did attatch two links to debian bug report tool as well as to Mojang (Minecraft) Bug report. One of the debian package maintainers explained the current situation very detailed

https://bugs.mojang.com/browse/MCL-13662

https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=956520

Best Regards

flabdablet

Dropbox seems to work just fine with the quick and dirty transitional package I built with equivs, so it doesn't seem like it actually does depend on any of the libraries formerly bundled in the long-deprecated libpango1.0-0 package other than libpango-1.0-0 itself. That *should* make the change required inside Dropbox's own deb package completely trivial; just adding the - to the dependency should be all that needs to be done.