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0.0 kb/sec -- even when network monitor shows 13mb/sec

Since yesterday anything I try to upload/download Dropbox says will take 2+ days. Granted, it's taking a REALLY long time on everything, but while claims it's moving files at 0.0 kl/sec, according to my network monitor I'm seeing fluctuating rates as high as 13mb/sec. What gives?

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Lusil

Thanks for confirming that for me, @stephendidit.

Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)?

To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically:

Log in to the website.
Click on you account picture/avatar at the top right corner of the page.
Select Settings.
From the General tab, uncheck the box next to Include me in early releases.
Download and install the latest version of the desktop app.

Let me know if this helps!

All comments

Lusil

Hey @stephendidit, welcome to the Dropbox Community!

Let's see what we can find on this together.

As a first step, could you have a look and see if you’re running the stable version of the desktop app by hovering over the Dropbox icon on your system tray or menu bar?

Could you also check if there's a proxy, VPN, firewall, security app, or even ISP/router hindering traffic to these following Dropbox domains?

Let me know what you find!

stephendidit

Thanks!

I'm running v90.3.291

I can confirm that none of the above are hindering connections to those domains.

There's been no change to the connection, settings, or anything recently. Just now, for instance, my network monitor showed that traffic was at 0 up/down for Dropbox. I restarted Dropbox, and traffic resumed at normal rates for less than a minute, and then returned to Dropbox reporting 0kb up/down. While rates are bouncing between 0 and 900 kb/sec according to the network monitor.

Lusil

Thanks for confirming that for me, @stephendidit.

Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)?

To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically:

Log in to the website.
Click on you account picture/avatar at the top right corner of the page.
Select Settings.
From the General tab, uncheck the box next to Include me in early releases.
Download and install the latest version of the desktop app.

Let me know if this helps!

corylulu

I also have been having this issue, although files do still appear to be syncing, just Dropbox says that they aren't. Some show syncing icons next to files that haven't been modified in months/years.

John D.35

Same issue here...

Dropbox 93.4.273

indexing "..." (2+ days)

Uploading 1 file...

Downloading 60,044 files (0.0 KB/sec, 2+ days)

I unlinked the dropbox and restarted the mac, opened dropbox and chose the same location. It started indexing like 175,000 files, then got stuck at 60,044 files, same as previous. I feel like it's a permissions error, as the permissions on some files/folders have a user entry that shows "Fetching..." where the user name should be. But I did the preferences/account/[option]/"fix permissions" and it didn't help.

This has been going on for 2_ days. I feel the only way to fix it is going to be to make a new folder and re-download all 1.5TB...

Daphne

Hey @corylulu and @John D.35, thanks for joining the topic!

Just to double check if there is progress @corylulu, can you check the sync status of the desktop app? Do you see the number of files syncing decreasing?

Where you tried the steps to "Fix permissions" through the Account tab @John D.35, can you try the same steps but instead choosing "Fix hardlinks" to see if that does the trick?

Let me know how it goes peeps!

corylulu

@Daphne I managed to get it to sync after installing the latest beta build. Everything I did with the stable build did not work, even a full reindex.

However, the other issue I'm having now is that Dropbox recently started to lock files immediately after they are changing. Particularly ".dll" and ".exe" files. So if I am compiling code inside of Dropbox, I'll get a "The process cannot access the file "path\to\obj\Debug\something.dll" because it is being used by another process" unless I pause syncing. This never used to happen.

kofil

Hi,

I have had exactly the same problem (0.0 kb speed) for more than a week. I have tried to restart/resinstall/disconnect (my device from) dropbox (version 93.4.273), nothing helps. I have even tried step 8 here (https://www.minitool.com/backup-tips/dropbox-not-syncing.html) to no avail. I have done the speed test: 87.89 Mbps download, 94.14 Mbps upload. I am getting really tired of dropbox

Could you help?

Thanks.

Filip

GeckoKid

Hi - I would also like to chime in and point out that I'm having this same issue and I'm at my wit's end for the last week. Please advise.

corylulu

It took me a few tries and some tweaking of files and attempts of using the Sync now function, but it eventually synced

GeckoKid

update: I've tried the link Kofi suggested and followed step 7 and 8, and restarted dropbox, it actually worked! :O Thanks!

Daphne

Hey everyone, thanks for all your updates here!

I'm glad to hear that @corylulu and @GeckoKid managed to resolve the issue, thanks for letting us know here what worked for you.

Also @kofil, are you still having this issue? If so, can you try the steps outlined here to see if that does the trick?

Let me know!

John D.35

Hello Daphne -

Finally got around to trying the "Fix Hardlinks" suggestion on my main Dropbox folder (as a workaround I've been working off of a 'selective sync' on a different user account on the same computer, shared with my main user account).

Initially after I 'fixed hardlinks', I had approximately the same number of files left to sync (60,150 - I assume the additional are those files I've created/modified since last week) but instead of "2+ days" it said "1 sec.". It stayed that way for about 20 mins., then it went back to "2+ days", with 60,150 files remaining. Then back to "1 sec.", then "2+ days" again, etc., etc., etc.

I did notice now that I have 2 folders in my top level directory with teh blue syncing icon. In one, all of it's nested folders also have the blue syncing icon. In another, drilling down, I found a folder with a red x. The folders insode of teh folder with teh red x all have blue syncing icons. Is there something I can/should do to fix this? I looked at the problems that a red x can represent, and:

Invalid filenames (files can’t sync if their names have certain characters or symbols)
- The folder with teh red x has only alpha letters in the filename.
Permissions errors (meaning you don’t have access to shared content, or a computer system permission)
- The folder with the red x has the same permissions as the folders above it, and others that are syncing.
File changing very rapidly (meaning multiple edits in quick succession)
- This folder is part of a Seagate Dashboard Backup, which only runs at startup, so it's not changing rapidly.
Your Dropbox account is out of storage space (which means you can't upload to it)
- I have used only a little more than 25% of my 3.1 TB

Daphne

Thanks for all the detail there @John D.35!

If you're seeing a red x icon next to these folders, if you click the Dropbox icon to see the sync status do you see any error messages at all?

If not, if you haven't already can you try rebooting your computer to see if that helps.

Other than that, another issue that there could be with the folder name is if there are any trailing characters at the end, such as a space or a period (.). Removing these should allow the folders to sync if they contain them.

Keep me posted!

kofil

Hi Daphne,

Unfortunately, I still have that issue. I cannot execute the steps you suggest since, when I go the account tab, there is no "Fix Hardlinks" option. I tried clicking with mouse buttons and space bar etc. but it did change anything. So I cannot even test that fix. Any advice will be very welcome.

Thanks

kofil

PS: I have noticed that my dropbox synces donwloads (the files changed from other computers are updated). What is not working is upload syncing. Thanks.

kofil

PPS: The problem seems to be solved now (after more than 2 weeks) simply as a result of a windows update I have just executed. I hope it is gone for good.

John D.35

@Daphne wrote:
Thanks for all the detail there @John D.35!

If you're seeing a red x icon next to these folders, if you click the Dropbox icon to see the sync status do you see any error messages at all?

If not, if you haven't already can you try rebooting your computer to see if that helps.

Other than that, another issue that there could be with the folder name is if there are any trailing characters at the end, such as a space or a period (.). Removing these should allow the folders to sync if they contain them.

Keep me posted!

I replied to this message, even checked back to see if there was a response to my reply, and now my reply has been deleted. I'll post my ansers again:

• No error messages, exceot a bunch of .DS_Store 'bad filename' messages for teh hundreds of invisible mac directory service files in every folder, which disappear eventually, as always.

• Rebooted literally dozens of times.

• The folder with the red X is a backup of a mac user folder, it has only alpha charachers, "firstnamelastname" (without quotes).

Daphne

Hey again @kofil, I'm glad to hear that the Windows update seems to have done the trick!

If you do notice the issue creep up again, please don't hesitate to get back to me here. I'd be happy to look further into this with you.

Have a great day!

jojosimi

Nothing is working for me. it's only selected files that cause the problem. Can't find a connection between teh files... larger or smaller can be any file type. So frustrating 0.0/KB for only some files