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Dropbox app does not work in Finder (Mac) since iOs Catalina update

I've recently updated my desktop to Catalina since it prompted me that photoshop wouldn't work on my previous operating system. Mojave, I think. Since then, it's caused a bunch of problems including the most frustrating one with Dropbox. It seems that the application goes nowhere and what was once the most convenient method to utilize dropbox in my finder and favorites window goes nowhere when it is clicked. I've deleted the app, restarted and/or shut down computer, resinstalled, removed app from sidebar, logged in and out of the application, etc. When the app in any location is clicked on, it goes nowhere or the window just turns a shade of white in the finder window. Any suggestions?

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CBrubeck

I don't know what I did but managed somehow to find the actual folder somewhere and dragged that into the side bar. Both of which work perfectly now. So I guess the main thing is to make sure the folder is there rather than the application itself. Everything seems to be in working order. Thanks for your time and patience @Walter

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Walter

Hello @CBrubeck - welcome to the Community!

I'm not quite sure of the problem's nature, could you elaborate on (or share a screenshot of) this?

@CBrubeck wrote:
It seems that the application goes nowhere and what was once the most convenient method to utilize dropbox in my finder and favorites window goes nowhere when it is clicked.

Assuming that you're now running the desktop app, can you please let me know what the app is reporting at the moment so I can have a better look?

Thanks!

CBrubeck

I do have file sync enabled and I'll attach a screen shot below for you. Note that the cursor isn't highlighted on the dropbox location but it has indeed been selected at the time. I've also done the same update to my laptop and nothing has changed there, which is odd.

Screen Shot 2019-11-20 at 1.42.07 PM.png

Walter

I'm sorry, I still don't see the app's status @CBrubeck. Nor any syncing icons on your files to be honest.

Can you take a look at the Dropbox icon in your menu bar and see if it is syncing?

When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then can you please let me know what the exact message being displayed reads?

If, by any chance, the app's not running, could you relaunch it from your Applications folder and let me know how it goes?

Thanks so much!

CBrubeck

Here's a look at the app from the menu bar. I can even see notifications when either I or someone else adds a file to the folders but can never access them from anything but the browser.

Screen Shot 2019-11-21 at 6.57.22 AM.png

CBrubeck

I'm assuming this will also be a question asked. If it is enabled to show folders in Finder then I'd hope that would still be the case but it's not working for some reason. The icon is there but when selected, the screen just turns a lighter shade of white and doesn't go anywhere.

Screen Shot 2019-11-21 at 7.21.48 AM.png

Walter

Thanks for the additional details @CBrubeck - they're most appreciated.

Could you check if Full Disk Access has been provided to our app as well?

To do this, go to System Preferences>Security & Privacy>Privacy and Select Full Disk Access from the left and ensure that the Dropbox App has its box ticked (you will need to click the locked padlock at the bottom of the window to put a tick in the box).

Let me know how this goes!

CBrubeck

@Walter Here's what's interesting. If you click on the dropbox app on sidbar under favorites this is where the issue is occurring, of course, but the menubar still populates at the top of the screen. Most elections under File, Edit, View, Window, Help are greyed out. Same thing when you click on the selection next to search below it will say "no options available". Only when choosing New Window will it bring up a dropbox feed from Finder and show everything just fine. So I know something is working somehow but can't fathom a solution to make it all work as it should and as it used to.

Screen Shot 2019-11-21 at 7.35.24 AM.png

Walter

In this case, I'd suggest a re-install then @CBrubeck. Just make sure to use the offline installer of our latest, stable build during that process (found below):

https://www.dropbox.com/downloading?build=85.4.155&plat=mac&type=full

Let me know the results!

CBrubeck

@Walter thanks for the tips. I have done so and full access was not checked so I went ahead and did that. My laptop (which is still good to go) wasn't either but it works just fine. I've deleted and re added the offline download with the same end result as before. Thoughts?

CBrubeck

Even when selected from applications portion, the same thing happens and it leads nowhere.

Screen Shot 2019-11-21 at 11.23.01 AM.png

CBrubeck

MariaJ

I am still struggling with the last update both of Catalina and the last one from Dropbox.

I do not want a desktop new app, obviously. The folder in the Favourites menu in Finder is what works as you can drag whatever is needed and work seamlessly with the rest of your folders.

So it is THIS solution that I am looking for, not a new app. If i need a new app I will move to somehting else. I am fed up with all those standalone solutions. No complications, simplicity.

So can you help me with this? why suddenly the folders are not automatically syncronicing?? This creates a lot of trouble for a business solution. Thanks

Walter

I'm sorry to hear you're having issues with this @MariaJ.

For troubleshooting's sake, could you forward me the desktop app's exact status as shown within your menu bar on the affected machine and provide some additional info in regards to the issue you seem to be having?

Thanks a bunch and welcome to our Community too Maria.

PS: If you don't want to use the new desktop app, you can easily do so following these steps.

me34

To find your Dropbox folder in Finder

Macintosh HD/Users/Yourname/Dropbox

Drag it on to the word 'Favourites' on the top left of the Finder window and it will appear