Dropbox App unexpectedly quit on Windows 10

Hi,

It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

System Configuration>Services>

Check Hide all Microsoft Services

Disable All

All comments

Hello @sgrya1 - welcome to the Dropbox Community!

I'm sorry to hear you're having issues with our desktop app on your computer. Could you give a simple re-install a go and let me know if you still get this error?

Thanks in advance!

Hi Walter,

No luck with that. I got a message saying that 83.4.152 had been successfully installed.

It tried to launch then failed with the same previous error.

I see, thanks for the swift response @sgrya1!

As you're still getting the same error, I'd suggest a clean, advanced re-install at this point.

Let me know how it goes!

That didn't work either unfortunately.

I was prompted to sign in, the dropbox folder opened, the dropbox system tray app said it was syncing files, then after some time the same error appeared.

I'm sorry to hear this persists @sgrya1.

At this point, I'll need to have a look at your device's logs so would it be OK if I reached out directly via the email you use for your Community's profile?

Hi Walter, Yes of course. Any help here would be greately appreciated.

I just sent you a brief message so we can work on this together @sgrya1.

Whenever you get some spare time, please take a look at your inbox and we'll take it from there!

Fiona

Hello @sgrya1!

Did you find a solution for this issue? If so, whenever you get a minute, please get back to us to let us know how this was solved.

Thank you so much. Have a nice week! :coffee:

Hi,

It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

System Configuration>Services>

Check Hide all Microsoft Services

Disable All

Ken7

I tried this fix, but the same problem continues. Can you share which service caused your problem?

Fiona

Hey @Ken7, thanks for posting!

Hope @sgrya1 can let us know more about the third party service.

I also located the ticket you have with us and added notes to it. Have you already tried performing an advanced reinstall?

I believe this will fix things.

Note :pushpin: An advanced reinstall will sync all your files again and will erase any Selective Sync or Smart Sync settings you might have.

If this step doesn't work, please let me know and I will make sure the ticket you have with us, gets escalated directly.

Thank you!

Ken7

Hi, Fiona. I have tried the advance reinstall three times and still get the same error. I have Dropbox on several computers, a tablet, and my phone with no problems. It's just happening on my home computer after upgrading from Windows 7 to Windows 10. There must be something running on my home machine that is causing this conflict. I just don't know how to find the culprit.

Fiona

Thank you for getting back to me about this.

Sorry to hear the advanced reinstall didn't solve it for you. It seems to be device specific indeed. I see your case is already escalated to another level of support by the agent assisting you. You will receive the next steps via email.

We appreciate your patience @Ken7.

Kaey

Hi there, my computer just started giving me the same issue with dropbox crashing after relaunch. Is there a solution avaiable please? I am about to sign up to dropbox business. Doesn't look promising so far. Please help.

I am using a mac pro computer.

Hi @Kaey; thanks for joining our discussion here and sorry to hear you're also experiencing crashes of our desktop app on your Mac computer.

Can you please let me know if you've done any troubleshooting so far, such as the advanced re-install that's mentioned here in this thread?

While we're at it, what's the exact OS and build your computer is on and approximately how many files are you trying to sync via the desktop app?

Let me know what you find and we'll take it from there.

Kaey

Hi there, thanks for getting back to me.

I am using a apple computer. MacOs Sierra version 10.12.6

So things are looking better now. It looks I was sharing a folder within a folder and dropbox didn't like it. Once I removed the folders the uploads started working just fine. I am also uploading a huge amount of files as its my first upload but it all seems to be working so far. I am waiting for the last 6,000 files to be uploaded.

One other query. The folders in my desktop and the files uploaded so far don't match. The file structure seem to be different. I am guessing that they will align once the upload is complete?

Yes, they will @Kaey; just give the app time to report that it's up to date.

Let me know if you come up with any other questions!

PS: You can boost the syncing process if needed by changing your bandwidth settings from the app's preferences.

Zenco

Hi,

After having this issue since 5/5/20 and emailling back and forth with Noah from Dropbox Support till 7/22/20 when Maddison from Dropbox Support toke over the case and i followed all givin steps and the problem was still existing my only option after 4 MONTHS was to reinstall windows and this worked for me. its a waste of time to wait for the issue to be solved by Dropbox, just ask your IT department to reinstall windows.

Thanks,

katrisone

Hello,

not sure where to put this issue. Anyway - I have w10, dropbox every half an hour returns this message: [removed per the Community's Guidelines]. It is very annoying and also I need to keep dropbox opened ideally all the time (my students are uplading hand histories from poker tracker - Holdem Manager 3, I am trying to amtomatically import them to mine). It not only shut downs often but it seems that it afftect the whole process (missing files at both ends etc..).

I tried I think everything - rebooting, reinstalling, delinking from my account back and forth, opening as admin, allowing it in firewall, updating everything including windows...

Any other recommendation?

Thx

Hey @katrisone, welcome to our Community!

For security issues I wasn't able to access your link. Could you attach a screenshot of the error you receive on your next reply?

Keep me posted, and we'll take it from there.

katrisone

Hello,

not sure where to put this issue. Anyway - I have w10, dropbox every half an hour returns message above. It is very annoying and also I need to keep dropbox opened ideally all the time (my students are uplading hand histories from poker tracker - Holdem Manager 3, I am trying to amtomatically import them to mine). It not only shut downs often but it seems that it afftect the whole process (missing files at both ends etc..).

I tried I think everything - rebooting, reinstalling, delinking from my account back and forth, opening as admin, allowing it in firewall, updating everything including windows...

Any other recommendation?

Thx (btw tried to reply in my recent post but the "Reply" button is disabled).

Hey @katrisone, sorry to hear you're still having issues with this.

Could you please try an advanced reinstall and let us know how it goes?

Just make sure to remove any devices that might be putting you over your account's limit from your Security page, if you're on the Basic plan that is.

PS: I moved your post under your recent post for clarity.

katrisone

I cant reply again so I have to create new thread. I was trying to do proper uninsall accordingly to manual you posted.

There were 3 folders mentioned i need to delete from register. I found just the third one.

After that my PC crashed complely, now I cant start and probably I need to reinstall whole windows and who knows what else that advice did, replying now from mobile obv.

Really dont understand why do you even have these advices in manual when it could do so much damage. I cant even express how upset I am right now.

Nancy

Hi @katrisone, I’m sorry to hear about this.

If you wish, I can open a ticket for you, so that our support team can look into this further and assist.

Let me know if you’re OK with that, and l can message you to the email address that’s tied to your Community profile here.

Owltiger

Hi all

Two days ago I cleaned up and reorganized my local Dropbox on my desktop. For what it's worth I've been using Dropbox on all five of the computers in our family, this is the primary one that stores "all" of the Dropbox folders while the rest have subsets (only 1-4 folders).

After the cleanup, which moved, and deleted quite a few files, I noticed that Dropbox had "quit unexpectedly." I restarted it several times and each time received the same "Dropbox quit unexpectedly," message.

I have tried the following solutions suggested on the website:

* Restarted system

* Reinstalled Dropbox completely

* logged all other systems out of Dropbox and repeated both of the above

* Restarted about ten more times.

* Grown increasingly frustrated

* Backed up the "corrected (with changes) Dropbox folders to a spare drive to prevent any data loss

Any help would be greatly appreciated. I'm at the point where I may need to delete and start over again, which would take a few days.

Hi @Owltiger, welcome to our Community!

How many files do you have synced to your device? Is it possible that you might have exceeded the soft 300K limit?

Are you able to maybe remove some folders using selective sync, in order to check if the same behavior will happen then?

Keep me posted on the results!

Owltiger

For some reason I could not reply directly to your comment.

Yes, my system has well over 300k, and has been over that limit for years (I have a rather robust PC). Unfortunately, I have been unable to remove anything in selective sync because as soon as the application starts up and I go to click on the options it crashes into the same error message.

Can you try one more thing? If you have the stable version already running on your computer, could you temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox?

Hi @Owltiger, thanks for the speedy reply.

Maybe that will do the trick.

dragomirradev

I recently upgraded DropBox to a 4 TB plan. My folders contain about 4,000,000 files. Some of them were added recently.

Since the upgrade, DropBox cannot complete the updating process. As a result, I have files on four different devices that are not in sync.
I am leaving for a conference in a couple of days and, instead of working on my presentations, I am stuck trying to restart, reinstall, and reboot stuff.

It starts by saying that it is indexing 4M files, then over the course of 2 days, the number drops significantly, e.g., to 350,000 or even to 10,000, then DropBox crashes and leaves a message saying "DropBox unexpectedly quit. Your files are safe...". I've looped from reinstall to restart to this error message more than 10 times over the past week, on multiple devices.

I repeatedly reinstalled everything and rebooted.

I am willing to delete some files and/or stop synchronizing some directories but I don't know where to start. I tried removing the most recently added directories and then restarting DropBox but that didn't make a difference.

Please help. I am spending entire days on this and I cannot get back to my work.

Thanks.

Drago