Dropbox Desktop App crashing on Windows 8

Hello Josh. Would you please clarify for us the version of Dropbox that you are running and the exact version of Windows 8? Thanks.

Windows 8.1 x64 based sysem KB30112199

Dropbox v.3.1.264

We believe this issue is being caused by a Windows update. Each time a user on 8.1 has updated in the last week or so we have seen this issue happen. We had another user have dropbox completely quit on them and we had to install it and are spending hours to have it index.

Just had a 4th user go down with a similar issue. All of a sudden dropbox app quit and we had to reinstall and watch a several hour index happen. We are on unstable builds because of business account, we need to get off of these builds if this keeps happening, but we cannot opt out now

Hi Josh,

Are there any error messages you can provide? Is the Dropbox icon just disappearing, or are there some error messages that you see?

Thanks,

John

John - no error message just not running. When we try to relaunch it, it is like the app isn't there any more, although it is installed. We have to reinstall it on top of itself to get it run and then the indexing starts

Kirk W.1

I'm experiencing the same issue. Windows 8.1 and the Dropbox App was quitting after a few minutes of starting up / indexing (icon would disappear from the bottom-right corner of task bar). I was using 3.4.1 but then saw there was an update to 3.4.4 so I installed that update but the problem persists. Not sure how to fix or whether its a compatibility issue with something else on my machine.

Mark H.78

I have a Windows 8.1 pro VM that also experiences this behavior. The icon appears, seems to work for a while then is gone.

Kind of a bad deal for me as I use DropBox to keep this Win 8.1 VM in sync for remote development purposes. Hope there is a fix soon.

Mark H.78

I have to add, that I have another Windows 8.1 Pro real machine running a core i7 that dropbox 3.4.6 runs just fine on.

David H.7

I'm seeing similar as well on my Win 8.1 Surface Pro 3. Dropbox crashes at some point with no error and it isn't until I notice that the icon is missing from the notification area, or that I don't see an updated file that I was expected that I realize it. In most cases I'm able to just relaunch, but occasionally it requires a reboot even after verifying that there is no Dropbox related executable in Task Manager. There is nothing telling in Event Viewer, nor is there anything in the logs folder in the Dropbox AppData directory. Is there a way to enable logging on Dropbox so I can try to capture an exception for you?

Paul U.

windows 8.1. pro on Lenovo Pro Yoga 3 -> 3rd reinstall, wait for hours for sync, then after a few days, app stops operating. DB 3.4.6. No errors in event viewer, no messages. Open task viewer, then manually launch app, shows for 2 seconds in task viewer then disappears. Becoming mission critical that software we rely on is not operating or stable!?

Evans V.

The same issue is happening with me. my dropbox keeps crashing, in the Even Viewer I see Event ID 1000 and it's saying Faulty Application poitning to the dropbox.exe

Ed F.5

Has there been a fix for this yet? Seems like a common problem.

Charles S.21

I'm also having this problem...

Typically, I notice that my files aren't up-to-date and that dropbox isn't running (although I never closed it). When I restart dropbox, it says 'starting' for some time...maybe five minutes or so and then the icon just disappears. No crash notice, just quits silently.

Running 3.6.7

Mike R.48

Also is a problem for me on v3.8.5, with the dropbox silently crashing, no error messages.

Ritu V.

Mike R.48

Hi Ritu,

About a half hour without crashes so far, looks like the experimental build works, thanks!

for me it works. still running after one hour.

previuosly dropbox silently crashing with no error messages after few minutes

:-)

Hi Mike and Marius,

Did the crashing only start after updating to version 3.8.5?

--John

Hi all

No. I tried to solve it upgrading at 3.8.5 but it didn't work.

Sorry, I don't remember the other but for sure it was previous to 3.8.x (maybe 3.6.?)

I started to have problems one week ago (more or less), maybe windows updates?

marius

p.s.

(dropbox service still alive, syncronising)

i have some data from the windows event viewer:

LAST ERROR:

Nome dell'applicazione che ha generato l'errore: Dropbox.exe, versione: 3.8.5.0, timestamp: 0x55a84cd3

Nome del modulo che ha generato l'errore: MSVCR120.dll, versione: 12.0.21005.1, timestamp: 0x524f7ce6

Codice eccezione: 0xc0000005

Offset errore 0x0000f20c

ID processo che ha generato l'errore: 0x1960

Ora di avvio dell'applicazione che ha generato l'errore: 0x01d0ca29c1d84ee3

Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe

Percorso del modulo che ha generato l'errore: C:\Program Files (x86)\Dropbox\Client\MSVCR120.dll

ID segnalazione: 75c081c2-361d-11e5-bed4-60a44ce6207f

Nome completo pacchetto che ha generato l'errore:

ID applicazione relativo al pacchetto che ha generato l'errore:

PREVIOUS ERROR:

Nome dell'applicazione che ha generato l'errore: Dropbox.exe, versione: 3.6.9.0, timestamp: 0x550a7723

Nome del modulo che ha generato l'errore: MSVCR90.dll, versione: 9.0.30729.8387, timestamp: 0x51ea24a5

Codice eccezione: 0xc0000005

Offset errore 0x00024651

ID processo che ha generato l'errore: 0x16f0

Ora di avvio dell'applicazione che ha generato l'errore: 0x01d0c7d6821aa591

Percorso dell'applicazione che ha generato l'errore: C:\Users\marius\AppData\Roaming\Dropbox\bin\Dropbox.exe

Percorso del modulo che ha generato l'errore: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb\MSVCR90.dll

ID segnalazione: 9d83064c-33ca-11e5-bed3-60a44ce6207f

Hi Marius,

Thanks for sending that along!

--John

you're welcome, thanks for solving

:-)

Problem here as well:

Log Name: Application

Source: Application Error

Date: 7/30/2015 10:44:01 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: dfmco-dfx1

Description:

Faulting application name: Dropbox.exe, version: 3.8.5.0, time stamp: 0x55a84cd3

Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6

Exception code: 0xc0000005

Fault offset: 0x0000f20c

Faulting process id: 0x2308

Faulting application start time: 0x01d0cb427de05caa

Faulting application path: C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\Dropbox.exe

Faulting module path: C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\MSVCR120.dll

Report Id: 6193a0b0-3736-11e5-827b-605718e29685

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2015-07-31T03:44:01.000000000Z" />

<EventRecordID>29049</EventRecordID>

<Channel>Application</Channel>

<Computer>dfmco-dfx1</Computer>

<Security />

</System>

<EventData>

<Data>Dropbox.exe</Data>

<Data>3.8.5.0</Data>

<Data>55a84cd3</Data>

<Data>MSVCR120.dll</Data>

<Data>12.0.21005.1</Data>

<Data>524f7ce6</Data>

<Data>c0000005</Data>

<Data>0000f20c</Data>

<Data>2308</Data>

<Data>01d0cb427de05caa</Data>

<Data>C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\Dropbox.exe</Data>

<Data>C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\MSVCR120.dll</Data>

<Data>6193a0b0-3736-11e5-827b-605718e29685</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

https://www.dropboxforum.com/hc/en-us/community/posts/204562695-Experimental-Build-3-9-32

Hi Daniel,

Does the experimental build work for you?

--John

The experimental build does not crash and close but it does get stuck on "connecting" as frequently as the other version crashed. Can I run and debugs to dig deeper? I have also updated to Windows 10 to see if that would help but no luck there.

Richard S.29

I have just built a new PC with Windows10. With only the OS on it was sitting quite happily, I then installed dropbox and started syncing and after a few minutes it crashed my PC. On restart it lasted even less time and crashed again. Is there an issue with Dropbox and Windows 10?

Thank you.

Richard, I am running the experimental build on Windows 10 and it does not crash Windows but it does hang on "connecting". The problem you are reporting sounds more like a driver issue. If you close Dropbox completely, does it still crash?