I remember stumbling upon this Windows specific error message in the past and the affected users were able to resolve it by re-installing our desktop app.

You can use our offline installer to make sure the installation goes through properly while if this doesn't do the trick for you, you may also try a clean, advanced re-install.

In any case, please let me know how it goes!

bakhshandeeh

Hello
I installed the software for the first time and I did not install it before I erased it

Walter

I'm not sure I understand @bakhshandeeh - did you follow my previous suggestions?

bakhshandeeh

Yes. I installed the version of the file but opened it again

Walter

I see @bakhshandeeh - thanks for the additional info.

At this point, if you need account specific assistance with this, you can go ahead and log a ticket with our team from the following page:

https://www.dropbox.com/support

Let me know how it goes and until we speak again, have a lovely weekend!

PS: For more context, you can take a look at the following thread as well:

https://www.dropboxforum.com/t5/Error-messages/Dropbox-auto-software-update-fails-Windows-10/td-p/307549