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Your account can't be updated to leave the shared workspace.

Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders:

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Lusil

Hey there @suzie17,

Could you please clarify where you’re seeing this error message and send me a screenshot (without any personal info) of it?

Thanks in advance!

Pikamander2

Hi Suzie, can you please post some more details like a screenshot or short video? Also, is this for the Dropbox desktop application or something else?

I searched for the error message but couldn't find much about it. I would suggest restarting your computer to see if that fixes it. Aside from that, you could try pausing and unpausing Dropbox's sync feature to see if that resets it.

suzie17

Suzie Dropbox error.jpeg

Thanks Lusil for your response. I've had Dropbox installed on my iMac, Macbook and iphone for may years - i recently trialed TEAM DROPBOX for a month (Jan 3rd - Feb 4th 2019) but did not continue with the subscription - I believe this is when my problems started. I don't have any problems with Dropox syncing to my phone or Macbook. However, Dropbox seems to have stopped syncing to my iMac. The icon at the top of my computer screen has disappeared - I've downloaded Dropbox Installer again to try and get it back - it appears to download - i get as asked to sign in - i get sent an security code to my phone - then the error message appears -i've clicked "try again" - nothing happens and the error appears again - pressing "cancel" does nothing.

It looks like Dropbox is trying to install (seen screenshot 3) but then it disappears completely. I've repeated this process several times. Suzie Dropbox error 3.jpeg

I still have access to my older Dropbox files on my iMac, but nothing new i create from my Macbook is syncing over. Please help!

Lusil

Thanks for the detailed reply and for the screenshots, @suzie17! Much appreciated.

Based on the first image you attached, my initial thought was that there’s a third party app using the path mentioned. As such, you could try temporarily quitting/disabling apps to see if you’re able to find the potential app that’s causing this.

If that doesn’t work, you could always try rebooting your computer, as @Pikamander2 also suggests, and relaunch finder.

Spoiler

To do this:

Click on the Dropbox icon from your Desktop and quit the app.
Open your Activity Monitor from your Mac Utilities folder.
Force quit out of the instances of the desktop app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.
Re-start Dropbox from the applications folder by double clicking on the Dropbox app.
Click on the Apple icon in the top left of your screen
Select "force quit".
Relaunch the finder.

Let me know of any updates!

jerry11

Hello @suzie17

Is the problem is fixed or still facing it ??

I do need solution for same error , getting it on my Desktop ( Windows 8 ) . I have dropbox Plus ( 2 TB ) account and tried all the possible ways ( Advanced Uninstall, Relink the account ) to get overcome but still getting the same error . I'll attach the screen shot of this

Thanks in advance

Lusil

Hi there @jerry11,

Sorry to hear that you're also experiencing this behavior.

Initially, awesome work on the initial troubleshooting! Definitely gives us a better understanding of the potential investigation that we need to carry out.

The next step I'd recommend taking is to reboot your device. It may help to refresh your settings and resolve this for you.

Let me know if this helps!

PS. I also removed some info included in your screenshot as per our Community Guidelines for security and privacy purposes.

5lacka

I have the same problem as Suzy....I made a TRIAL of DropBox for Business tonight -- for 10mins, until it was not allowing me to go back to my own Perso dropbox folder.

I Cancelled the TRIAL.

I launched DropBox (Mac), and then got the same error message.

I have re-booted, re-installed, and its the same. Screen Shot 2019-10-21.png Screen Shot 2019-10-21 at 9.png

Lusil

Hey @5lacka, sorry to hear that you're also having trouble with this.

Initially, please note that I've removed personal information included in your post as per Community Guidelines.

As for your concern, could you please try unlinking and re-linking your account to the desktop app? Maybe that will do the trick.

Let me know how it goes!

sean10

I tried converting my professional dropbox to a business dropbox. When I did that, now the dropbox app on my computer no longer works. It throws an error that says

"Your account can't be updated to the new xxx shared workspace. To continue syncing your Dropbox account, close the following files or folders..."

Thing is, those folders aren't "open" on my machine. Furthermore, the mention folders that are shared to me by third parties. I tried to delete them on my dropbox and re-request access but that didn't work either. The details under the error shows that its trying to rename the folder, which may be why this happens because obviously it can't rename a file I don't have permissions to rename.

Any ideas here?

Daphne

Hi @sean10, thanks for reaching out to us here!

I've moved your post here as it seems that you're getting the same error as mentioned here by the OP.

Could you try the steps suggested here to see if that does the trick? If the issue persists, I'd suggest unlinking and relinking the desktop app to try resolve the issue.

Let me know if this helps!

MandiEvilSpice

I have been struggling with this issue for months now and I have gone through all the forums and tried everthing to get rid of the error message "Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders: C/users/xxx/Dropbox"

This reply is for everyone like me, where all the forum suggestions have not worked.

My anti virus software that I use (Trend Micro) has a feature called Folder Shield and when you configure it, you can choose the folders you wish to protect. I removed my dropbox folder from the Folder Shield and my Dropbox reinstallation has worked and is back to working the way we all know and love.

I hope this is helpful to all.

Lusil

Hey @MandiEvilSpice, thanks for nudging us on this thread and for letting us know what did the trick for you!

If anything else comes up in the future, just give us another shout.

In the meantime, I hope you have a lovely rest of your week!

sanandan sudhir

I am struggling with the same issue now. i am not able to access or sync. Need a solution urgently. these files are not open on my system or any system.

Thanks

dropbox 1.png

Lusil

Hi there @sanandan sudhir, thanks for joining us on this discussion.

Could it be that there's a third party app on your computer that's interacting with the Dropbox desktop app?

You can check this by having a look through your Task Manager.

Let me know what you find, and we'll go from there.

sanandan sudhir

How do i know if there is a third party app interfereing with dropbox??

Lusil

The first thought that comes to mind is to check the type of files that are in that folder, and see if the third party app that they are associated with is running.

jkubicek

@MandiEvilSpice This solution finally worked after trying every other fix I could find, thank you so much!

bkl1

I have an error “Your account cant be updated to leave the shared workspace. To continue syncing your dropbox account, close the following files or folders:

C:\Users\Owner\Dropbox

Lusil

Hey @bkl1, thanks for reaching out.

I moved your post here, where other users have expressed a similar concern.

Could you have a look at all the troubleshooting that is suggested here, and let us know how it goes?

786michaelt

Hi everyone,

I tried out the business version of Dropbox; I went back to the regular version. In upgrading, I lost my personal vault. Is there anything that I can do to bring it back? Thanks.

Jay

Hi @786michaelt, what Business plan were you on, and which plan do you have currently?

This will help me to assist further!

786michaelt

Hi Jay,

My apologies for the delay.

According to my plan details, I have the Professional plan - for work and personal.

Any help that you can give will be appreciated.

Thanks.

Mike

Hannah

Sorry to jump in here, @786michaelt!

Just a clarification. When you said that you tried out the business version of Dropbox, did you try out one of our Dropbox Business team plans?