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.mov files download from dropbox as text files and won't play

poppysrain

I have very large .mov files shot in 4K that I uploaded to dropbox.

When I download them to my external ****** drive and then try to play them on my mac, the mac reads them as text files and they won't open in quicktime or imovie. I tried adding the .mov extension back (i uploaded them as .mov and they show up as such in dropbox), but i still cannot open them.

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Rich

Dropbox can't change your files in such a way. If the files are downloading as text files, then it's probably your browser that's doing it. Dropbox simply isn't capable of that.

As @Lusil suggests, check your browser's settings. Check the Save As type when you're downloading (also a browser-driven function). If that doesn't work, try another browser, preferrably one without extensions or addons enabled.

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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unknown

@poppysrain, what is the average size of the .mov files? Are downloading them from dropbox.com? Or syncing them down and then moving?

Lusil

Hey @poppysrain,

I just wanted to add to what anonymous mentions: if you’re downloading these files from the website, double-check the browser’s settings regarding downloads in general, and try downloading them from another browser - maybe that will do the trick.

In any case, let us know of any updates!

poppysrain

I’m uploading from iPhone to Dropbox and then downloading to an external ****** drive (my laptop doesn’t have sufficient room to sync). Files 5-50gb, 4K film so very large.

Rich

Dropbox can't change your files in such a way. If the files are downloading as text files, then it's probably your browser that's doing it. Dropbox simply isn't capable of that.

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]