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My desktop app is stuck on syncing constantly

kaspars_silins

I actualy tired about bad dropbox mac desctop app performance...

I'm pro user alredy more than two years... And last week my dropbox app stoped working..

Yesterday app stuck on syncing 386 files for all day..

Today app stuck on 1 file and overload my CPU!!!!!!!

And this is not first time.. A have ****** amount of files in my account, about 300gb and more than 200000 files.. and I don't want to resync all my files agan.. Last time it took me more than 3 days...
And this CPU usage.. it's not normal!!!!

App version: v68.4.102
Macbook Pro 15" i7, 16gb ram, Mojove latest version..

If you not fix this issus, i will cancel my subscription and migrate to google drive..

I can't work this anymore!!!

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Accepted answers

Jay

To look into this further, would it be okay if we reach out to the email address associated with your forum profile?

All comments

Jay

Hi Kaspars, could you try checking out this article for possible reasons why the CPU usage rises when syncing files?

Generally, symlinks is the primary reason, so I’d recommend checking step 7 first.

Let me know what you find out!

kaspars_silins

Tried, but no success!

It's stuck all day on "Syncing 368 files"..

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Jay

Are you able to navigate your folder structure to see where these files are located? Are they all in one folder, or scattered randomly in your folder structure?

Are the files being accessed by another program or virus scanner? Could you try quitting all open applications to see if this helps to let the files sync?

kaspars_silins

Where can I see which files they are?

I don't have any virus protection scanner and eth..

Jay

Are you not able to see the sync icons on your files in the Dropbox folder?

If so, could you try the steps here to bring them back? This will help you determine which files are not syncing fully.

kaspars_silins

No, it's showing for all files and folders..

Jay

Okay, do any of them have the blue syncing icons? Are you able to navigate through the folders to see those files? Are they in a specific folder, or randomly in your account?

kaspars_silins

Blue sync icon are for all files and folders

2017 2019-03-18 14-16-49.jpg

Jay

To look into this further, would it be okay if we reach out to the email address associated with your forum profile?

kaspars_silins

Yes!

DanMcKie

How was this solved, I am having the same issue and it is syncing 700000 files.

Walter

Sorry to hear about this @DanMcKie.

As this Help Center article (https://help.dropbox.com/accounts-billing/space-storage/file-storage-limit) mentions, the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware specifications of the computer running the app.

Since you have a lot of files stored in Dropbox and you'd like to improve the performance of your computer, you can use selective sync to select only certain files to sync to your computer while you'll still be able to access all of your files from dropbox.com or other devices linked to your account.

Let me know how it goes!

PS:This limit is related to the number of files, not to their size. Dropbox accounts with a large number of files may take longer to sync. A delay in syncing or a prolonged sync is not necessarily a sign of a problem. Adjusting your bandwidth settings may increase your sync speed.

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