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New MacBook Pro - can't locate Dropbox files in Finder

leboyd

Got a new Macbook Pro. Downloaded the Dropbox app - when I go into Finder and click on Dropbox - there are no files there. When I go to the web or my iMac - files are there. Any thoughts on how to solve this - I have been searching on the Internet all day and can't seem to find a solution. Any answers are greatly appreciated. Thank You!

P.S. Running Macbook Pro 2017, Mojave Version 10.14.3. Running Dropbox version 67.4.83 which I believe is the latest.

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leboyd

I'm back with good news! I did another un-install of Dropbox but this time I followed the instructions from this website: Uninstall Dropbox from Mac

Just moving the Dropbox app from your Applications folder to the trash and removing it from the Sidebar in Finder is not enough. These complex programs put a lot more data on a computer in hidden places that most people don't know where or how to find. By going through all of the steps I did a COMPLETE uninstall. Re-installed Dropbox and as we speak - Dropbox is now syncing up all of my folders which I now see on my new Macbook. I have at I had at least 100 GB of data so I knew there was a problem when the first install of Dropbox synced within a couple of seconds.

First, thanks Walter for all your help and second, I hope this helps others. If you have to re-install Dropbox - go and do a complete uninstall before trying to reinstall the Dropbox app again.

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Walter

Hey there @leboyd - welcome to our forums!

Could you share your desktop app's exact status at the moment? Is it 'up to date' or still syncing changes? Also, can you change your bandwidth settings to boost the syncing process and let me know how it goes?

Thanks!

leboyd

The Dropbox app is showing Up to date with green checkmark

Walter

Thanks for the swift response @leboyd - much appreciated!

The issue you're experiencing may be related to a known issue with your file browser (Finder) not refreshing the window correctly to reflect the changes made by an application within this folder.

To resolve this issue, please try relaunching Finder by using the following steps:

1. Save any files that you have open and close any applications
2. Click on the Apple icon in the top left of your screen
3. Click on "force quit"
4. Relaunch the Finder.

You should now be able to navigate to this folder and see that the folder has been refreshed to its current state.

If the issue persists, please send a screenshot of what you are seeing in the window with the issue.

leboyd

Screen Shot 2019-02-20 at 4.06.21 PM.png

So per your advice I did a Force Quit on Finder which really just relauches Finder. Here is what Finder is showing:

leboyd

Screen Shot 2019-02-20 at 4.14.55 PM.png This screen shot is from my iMac - which as you can clearly see shows my Dropbox folders. This is what I would expect to see on my Macbook Pro.

Walter

I see - thanks for the visuals @leboyd

At this point you'll need to re-install our desktop app as there seems to be an issue with the software currently installed on your computer.

Please use the offline installer from the page below:

https://www.dropbox.com/downloading?build=67.4.83&plat=mac&type=full

Keep me posted on your progress!

leboyd

Thanks for your help Walter - but that didn't solve the problem. I will have to keep looking for a solution.

Walter

At this point the next step is a clean, advanced re-install @leboyd !

In the meantime, you can access your Dropbox files through our website at https://www.dropbox.com/ .

Let me know of any updates please!

leboyd

I'm back with good news! I did another un-install of Dropbox but this time I followed the instructions from this website: Uninstall Dropbox from Mac

First, thanks Walter for all your help and second, I hope this helps others. If you have to re-install Dropbox - go and do a complete uninstall before trying to reinstall the Dropbox app again.

perrett

I have the same problem. I'm going to try the uninstall soltuion. I'll let you know how I get on.

Walter

Hi @perrett; welcome aboard and happy 2020!

Let us know if you're still having this issue after re-installing our desktop app on the affected computer and we'll take it from there if needed.

Thanks!

perrett

I uninstalled and reinstalled, and now it works just as it should. Thank you

Walter

Glad to hear this is sorted now @perrett!

Should you ever come up with a Dropbox question, don't hesitate to give us a nudge here; we're always a post away