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installer could not connect to the internet

I received a notice to do an update to dropbox. It says the installer cannot connect to the internet but internet access is fine and working for everything except this update installer.

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Rich

Something is blocking Dropbox's access to the Internet. Temporarily disable any firewall or antivirus software you're running, and try again.

damadakde

turned everything off, firewall (public and privage), defender, that's all i have. Still no bueno

Rich

Are you able to browse to the Dropbox website? Have you tried a different network conenction, or plugged your computer directly into your cable modem or other network device (bypassing any router you may be using)?

Something, either on your computer or on your local network, is blocking Dropbox.

carlossierra311

Where you able to fix this? It's happening in one of our machines as well. Disabled firewall and defender, and still it's not working.

damadakde

nope, just gave up. I can access from another machine.

rbb2

Having the same problem. Contacted support chat, and they seem to have no clue.

Lusil

Hey peeps, sorry to hear that you’re having trouble installing the desktop app.

One of the first steps to such behaviors, as @Rich also mentions, is to ensure that there aren’t any third-party apps that could be blocking or hindering the app from running, like an antivirus. In such cases, you can try temporarily disabling your antivirus or security program, and ensure that you’ve configured your firewall to work with Dropbox.

However, from what I understand, you've already tried this initial step, but could you please also confirm for me if you’ve given the offline installer of the latest stable version (71.4.108) a shot? You can find the offline installer for the following OS here: Windows, Mac, Linux.

Let me know of any updates and I'll make sure to get back to you as soon as possible. Thanks in advance!

rbb2

I was able to download the latest release of the app, but when I run it, the icon says connecting but it doesn't connect. When I select signin, nothing happens. I am able to login to my files on Safari, but cannot sign in with the app.

rbb2

Now it worked, when I switched to a different wifi connection, and it now said all apps can get acess to the internet. Not sure what that was about, but it sure consumed a lot of time.

Lusil

Glad to hear that you were able to resolve your concern in the end, @rbb2!

If you experience the same behavior again or you have any other questions, don’t hesitate to give us a nudge. Have a great day ahead!

zoltan_juhos

With ESET Internet Security, disabling the SSL/TLS protocol filtering resolved the problem.

Lusil

Hey @zoltan_juhos, thanks for posting what did the trick for you in this case.

I just wanted to note that, in general, as outlined in this article, ESET Endpoint Security Solutions may conflict with Dropbox when SSL scanning is enabled and possible workarounds are to exclude the Dropbox certificate within the Ask about non-visited sites mode, as well as to exclude dropbox.exe from protocol filtering.

I just wanted to ensure though, @damadakde, were you able to resolve this by any chance with what is mentioned so far?

Don’t hesitate to get back to us if you have any other comments or if you have any questions!

Segstro

I have this same issue on my work machine. Older version of Dropbox works fine. I don't have access to enable additional access on my machine, so it looks like Dropbox is out and Google Drive is in.

joggs

Same here. No fw's or other things that should prevent an internet connection.

I think it could have something to do with that I have a virtual machine running (Hyper-V) which by design creates a virtual Ethernet adapter in windows that both the virtual machines and the windows host runs through and the dropbox client does not understand this.

I will not test this as it messes up my virtual machine environment, but maybe your coders can give it a try