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Script-thrown exception - Salesforce Documents

When the Documents Tab is clicked a "Script-thrown exception” error message is shown (screenshot below). This is only occuring for some users. [image removed]

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Jay

Hi there, I removed the image since there were some private details on there.

Would it be okay if we reach out to the email address associated with your forum profile to assist further on this matter?

All comments

Jay

Hi there, I removed the image since there were some private details on there.

Would it be okay if we reach out to the email address associated with your forum profile to assist further on this matter?

Icervantes

yes it would be!

Preferred

Hello,

Can you assist me with syncing my Dropbox with Salesforce? I'm getting this error. Script-thrown exception

Jay

Hi @Preferred, could we contact you at your forum email address to assist further?

sutch3

I'm having the same issue, where can I see the resolution for this? Just happened when our account came up for renewal.

Cheers, Ben

Jay

Hi Ben, thanks for the message. I can see that you’ve already sent a support ticket to the team.

I’ve prioritized it in order to expedite matters on your behalf.

Additionally, if any other user experiences this message, please message the team directly from the support page here.

saas

Can the solution to this please be publicized?

Kourt

Hi, can you please help me with he same issue? we need the solution to be public!

Jane

Hey @Kourt, while all similar reports are currently being reviewed by our team specialists, I understand your need & I’ll make sure to update the thread once I have more info to share on this matter.

Following your post here, I ran a search on my end & I could see that you’re now discussing that with our team expert & they’ve now sent you a brief message back on this error message. Have you received their reply by any chance?

From there @saas, as I’d like to expedite matters for you as much as I can on my end, I’ve sent you a brief message through our Official Support channel, just in order to check back on the info I have on file on my tools. I look forward to hearing back from you on this correspondence.

Thanks to both for checking with us on the Dropbox Community!

Net4nel

Hi All,

I created an automation to create and grant group permissions to dropbox folders upon creation of salesforce records.

Everything works fine, the program runs and the logic works.
The only issue i have is - dropbox folder that has specific group permissions (accessibility only for specific dropbox's groups) cannot be accessible via salesforce's object layout, i'm getting a 'script-thown' exeption while trying to access it.
(From dropbox - i can enter the folder without any problem).

[Screenshot below]

Screen Shot 2019-12-22 at 16.29.14.png

Help will be appriciated.

Thanks!

Daphne

Hello @Net4nel, thanks for reaching out to us here!

Just to note, I've moved your post here as it seems you're getting the same error message as described by the OP.

To investigate this further, I've reached out to your email address linked with your Community profile.

When you have the chance, please just check your inbox for my message and we can go from there.

Thanks!

liveybeha

Hi Jane,

I am having the same issue with one of my Salesforce Users, but haven't used Dropbox support before. Could we discuss how to resolve the issue here or via message?

Walter

Hi @liveybeha; sorry to hear you're having issues with this.

As my colleague Jane isn't around at the moment, I'd love to help in her stead if you don't mind.

Would it be OK if I reached out to your Dropbox associated email address to have a further look internally?

liveybeha

Yes, please. Thanks Walter!

Walter

Thanks for the swift reply @liveybeha!

I just sent you a brief email so we can dig a tad deeper into the matter.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Talk soon :envelope: