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I have an issue where my desktop app won't open. Can you help?

Every time I click on the Dropbox app installed on my desktop, it keeps redownloading the same version (55.4.171). The message starts with "Downloading Dropbox." Once that is loaded, the next message shows: "Installing Dropbox and Dropbox Update." Once that finishes, I get a notification that my app has been updated with the version above. However, the app never opens.

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Accepted answers

Lusil

Hey there @TessaSzalk29!

In order to further investigate on this, I’d recommend proceeding via email due to account-specific info required to troubleshoot.

Having said that, I was able to locate your open request from my side and I can see that it’s under review by a specialized member of the team. When they have more info, they will get back to you via email. Rest assured, they will do their best to assist you.

Cheers!

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Mark

Could you try an advanced reinstall?
https://help.dropbox.com/installs/advanced-reinstall

TessaSzalk29

I downloaded the updated version of Dropbox, but when I went back to my applications and clicked on the Dropbox icon, the application will not open.