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My videos won't upload to the shared folder. Why?

I uploaded several videos without any issues. I then tried uploading more videos to another shared folder and the videos just sit in the folder. When I click out of the folder and then back in, the folder reads empty. Videos never upload.

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Mark

Sounds like you are trying to use the website .

If this is on your computer why not use the software? www.dropbox.com/downloading

You then simply drop the files you want uploaded in to the folders you want them in and let the software do the rest

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Jane

Hey @zocland, are you uploading your videos through our website upload option by any chance? I’d suggest trying to upload your files using our desktop application instead (if you’ve installed it of course). Please note that if you place your videos inside your Dropbox folder, these should sync to your account online, regardless of their filesize.

I hope that this is a useful alternative for you & please keep me updated on how this option works for you here. Wishing you a relaxed weekend ahead & please do let us know of the results when you get a chance!

zocland

I am using the app on my laptop. Like before I open the folder the click on the plus icon. I am able to select the video however it stays on que to download but never does.

Walter

Sorry to hear this persists @zocland!

Have you tried another browser?

Keep in mind that if those files would put your account over quota ( if you're on a basic account that is 2 GB) - what you describe might as well be normal. You can see how much space you're using currently on your account's plan tab.

If you're still having issues with this after my suggestions, please forward us a screenshot of any errors you get so we can have a better look into this.

Thanks!

zocland

Thanks Walter, But I did take a look at what capasity my account was on and it is only at a 7% used space. there should be plenty of room for at least one video. also the video files range from 10mb to 50mb. I can't download one. Also I do not get any error messages. The file will sit in the folder, the video icon will be faded and have the download bar on the bottom of the icon. this will never change and there is no progress. when I click out of the folder and back in it shows the folder is empty.

Mark

zocland

OK, I'm downloading it now. I was able to do upload 3 days ago

zocland

Mark, this is working thank you so much

Mark

Pleased its sorted zocland!

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