Authorization error Dropbox and can not sync

Ester2

I am receiving an error message saying that Dropbox can not synchronize because of an authorization error. That can be correct because the roots of my apple ID on my macbook were installed incorrect and our IT party has adjusted that correct so now my username is different than the one dropbox knows. How can I change that? I already trief via the terminal instructions but it does not work. Can somebody please eplain what I need to do? I already de-installed Dropox and Installed it again but the problem still excists.

 

Thanks for your reply!

Jay

Hi Ester, assuming that this is an issue where the username you use to login to your computer changed, as well as the home directory, then the following steps should help.

Since Dropbox can’t update itself to a new folder location unless you tell it to, this is why it won’t start.

Firstly, take note or take a screenshot of any Selective Sync settings you may have applied prior to re-installing as you will need to re-apply these settings after this process.

Second, quit all open apps that could be accessing the Dropbox folder, and open Terminal.

Copy and paste the following line into the Terminal and press ENTER.

sudo mv ~/.dropbox ~/.Trash/dropbox.old

You'll be prompted for your computer's admin password (not your Dropbox password) after entering the first command. Keep in mind that the password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the prompt comes up again.

If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and trying this step again.

Finally, restart Dropbox from the Application folder, then please sign in and apply any Selective Sync settings you may have had prior to this reset during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.

Hope this info helps!