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Dropbox can't establish a secure connection.

rmfh

Dropbox was working fine on my MACs (high serria)

now they all say can't establish a secure conection. I have switched off my firewalll and Antivirus still get error.

I have now unistalled dropbox dowloaded the lastest and it fails to install with a no internet connection error.

Any ideas?

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rmfh

Hi,

I upgraded my dropbox to version 52.4.6 and changed the version of my anti-virus and changed my Plusnet DNS server.

Now all seems well.

Need all three as no one of the changes worked in itself. Tested on two MACs both High serria.

All comments

rmfh

I've also checked my proxy settings.

Mark

Checked the time on the computer?

If so have you looked at https://www.dropbox.com/help/desktop-web/cant-establish-secure-connection ?

rmfh

Checked all those settings are correct. must be somthing else.

I have already checked with the Antivirus and my ISP both say its not them. :-(

Lusil

Hey @rmfh!

Have you by any chance tried rebooting the router or re-installing the Dropbox desktop application with the offline installer? Maybe that will do the trick.

If the issue persists, can you provide us with a screenshot of the error so as to have a better understanding of the situation?

Thanks in advance! :upside_down:

rmfh

Hi,

I upgraded my dropbox to version 52.4.6 and changed the version of my anti-virus and changed my Plusnet DNS server.

Now all seems well.

Need all three as no one of the changes worked in itself. Tested on two MACs both High serria.

Lusil

Thanks for keeping me in the loop, @rmfh!

If you have any more questions, don’t hesitate to let us know and we’ll make sure to get back to you as soon as possible. In the mean time, have a wonderful day ahead!

DavidBTeag3_142

W7, 64bit, Home Premium. Updated to 57. 4.89.0, with off line installer, rebooted, restarted. still no sync "can't est. secure connection."
Then stopped and restarted dropbox, no sync. Now what?

Lusil

Hi there, @DavidBTeag3_142, sorry to hear about this.

Initially, thank you for carrying out the steps you mention in order to troubleshoot on the matter.

In order to further investigate, I’d kindly recommend to continue this discussion via email. For this reason, I was able to locate you open request from my end, and I can see that it's under review by a specialized member of my team.

I’ve passed your comments along to them and as soon as they have more info on the matter, they will get back to you via email. Rest assured they will do their best to assist you. :slight_smile: