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Missing files inside synced zip files

jeremy b.25

I upload a zip folder from my phone to the web server and can see a zip folder in my Dropbox files.

I cliick on the folder and can see inside another fiolder with a database file(very small file) I use and then when I click on the folder I can see an audio recording and photos I have uploaded. this is how I have structured the zip file and files and folders inside the zip file. so I see what I expect to see.

However when i open the app on the PC-which I have uninstalled and reinstalled- all I see is the zip folder and the database file-there is no folder inside and no audio file and images inside that folder.

so the web version and the PC version are not syncing despite these being very small test files and the dropbox icon on my task bar telling me everything is up to date.

can you help?

Jez

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Accepted answers

jeremy b.25

Hi
7zip works fine. So it looks like an explorer issue.
I tried it late yesterday.
Is there anything we can do with explorer or just ignore it
Thanks
Jez

jeremy b.25

Hi
Thanks for your help
Jez

All comments

Jay

HI Jeremy, we recent released the ability to view inside zip files on the web, so this is what you’re seeing.

Just to confirm, after you click on the zip folder, could you clarify if you’re clicking on the folder, which is the database file, or another folder within the zip folder?

Are the audio files located in the database? How are they stored in the zip file? Are you able to extract the zip file on your desktop machine to see all files within?

Thanks in advance!

jeremy b.25

ok the ability to view zip files is good. however this is not the problem I am having. I have attached 3 images

the zip file

1. inside the zip file- a folder and a conversr.db file-this is just the glue for associating the images

2. inside the folder is an audio file.

3. the audio files are separate and not inside the db file

when we extract the zip file on the PC program we can only see the conversr.db file- see image 4. so not all the contents of the zip file are uploading to the PC.

the folder which contains the audio does not appear when the user unzips the zip folder.

can you advise

thanks

jez

Jay

A quick glance tells me that the filenames of the zip file are different. Is this intentional, as in, was it renamed?

Does the zip file have a green tick on it in the Dropbox folder on your machine, confirming it was synced fully?

jeremy b.25

Apologies wrong image for zip file. The name is identical. There is no green circle despite updating software

jeremy b.25

Apologies wrong image for zip file. The name is identical. There is no green circle despite updating software
Jez

Jay

This means that the Dropbox desktop application isn’t running, or the file isn’t in the official Dropbox folder somehow.

Could you forward a screenshot showing the entire Dropbox folder, to see if any of the files and folder are syncing?

jeremy b.25

i will do this when i am back in the office tomorrow.

interestingly i have just updated my personal dropbox and can see the green tick marks.

having uninstalled and reinstalled on my work PC I did not see the green tick boxes.

i will first try and update again andthen send image

thanks jez

jeremy b.25

i will do this when i am back in the office tomorrow.

interestingly i have just updated my personal dropbox and can see the green tick marks.

having uninstalled and reinstalled on my work PC I did not see the green tick boxes.

i will first try and update again andthen send image

thanks

jez

Jay

I'm assuming the home PC has the audio test file visible? Keep us posted with any updates tomorrow!

jeremy b.25

just managed to upload a file to my home laptop.

the icons show green but the sub folder and contetnts are not uploading

see image 5

and see image 6,7 and 8 for web view

same problem as work dropbox and personal dropbxe desite green tick here

what is happening with the sync. doesnt seem to be working

jez

Jay

Instead of using the Explorer built-in viewer for zip files, could you use a third party app instead?

There are multiple free ones out there on the web, personally I use 7zip at home, so you can use that if you wish.

I want to check if 7zip can view the inner files properly, to ensure this isn't an Explorer issue instead of a Dropbox syncing issue.

You can uninstall 7zip when you're done testing it.

jeremy b.25

7zip works fine. So it looks like an explorer issue.
I tried it late yesterday.
Is there anything we can do with explorer or just ignore it
Thanks
Jez

jeremy b.25

Hi
7zip works fine. So it looks like an explorer issue.
I tried it late yesterday.
Is there anything we can do with explorer or just ignore it
Thanks
Jez

Jay

I'd just leave it unfortunately. You could contact Microsoft to let them know about this if you wish, though since you know that another app works fine, it's best to continue using that app.

In general for all OSes, the built-in apps for mail, zip viewer, image previewer and so on, while effective for most purposes, might not work in all situations.

This is why we have paid and free software that has a specialist purpose, one for zipping, video playback, photo viewer, file transfer, etc. These tools are usually more powerful and can handle much more 'variables' than the OS version (since naturally, the operation of the entire computer, the sole purpose of an OS, is more important than making sure a zip file opens well).

Glad to hear that you managed to fix it on your own though! Have a great end of the week!

jeremy b.25

Hi
Thanks for your help
Jez