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Setting up Smart Sync is not working

Hello all,

I'm trying to setup smart sync on a windows 7 64 bit desktop. The problem I'm getting is right after it's done installing I get this box that flashes on the screen "Windows requires a digitally signed driver" . Then I click on the dropbox icon and it says Smart Sync is experiencing an issue... , and then dropbox proceeds to start downloading every file.

Things I've tried, I disabled the anti virus, I've ran the intall program as as admin, I've set the computer to online only, I went into GPedit and regedit and told the system to ignore the driver signing. I'm at a loss.

Please help, thank you

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Accepted answers

Jay

Hey there,

Could you confirm you have this Windows Update installed on your machine?

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Jane

Hey @JamieHMD, thanks for reaching back out to me here & I hope you’re having a great day so far!

As I’s I’d like to help you on that as much as possible, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to reply to you there. This way, I’ll send you the most appropriate next steps based on the info I have on my tools & help you reach a resolution as quickly as possible.

Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here.

Thanks again for your detailed message & I’m looking forward to hearing back from you!

JamieHMD

The same thing happened with that installer, it downloads, installs perfectly, i login, select online only, then I get the driver error, then it has a problem connecting to smart sync and starts downloading all the files locally

Jay

Hey there,

Could you confirm you have this Windows Update installed on your machine?

JamieHMD

Thank you, that update fixed the problem.

Jay

Glad to hear it Jamie, have a great week ahead!