Child Item

Windows User Account Control (UAC) keeps popping up

Do you want to allow this program to make changes to your computer?

Dropbox.exe

VERY ANNOYING. Comes up all the time. Was working fine for at least a year now, and suddenly I keep getting this message frequently.

#makeitstop

Find more posts tagged with

Setting Up the Apps

Desktop

Error Messages

Spam

Insightful

AcceptAnswer

Accepted answers

Jane

Hey @Daniel18, thanks for sharing your thoughts on this behavior on our Community & welcome aboard, I’d happily check back with you on this inquiry!

You may keep in mind that you’re getting this message, as you’ll need to update the Dropbox desktop application to the latest version (50.4.71), so it’s advisable to ensure that you’re running this one on your affected device(s). Also, it seems that you’ve chosen to install Dropbox on a different user profile (& not the admin one on your pc).

You should be able to install Dropbox without admin privileges. The key is to say "No" when Windows prompts you for the admin's password.

That said, we recommend installing Dropbox with admin privileges as some features, like overlay icons, rely on it.

Hopefully this info addresses your inquiry, though please do let me know here if I’ve misunderstood your request or you have any additional questions. Thanks again for posting us & happy Monday!

All comments

Jane

Hey @Daniel18, thanks for sharing your thoughts on this behavior on our Community & welcome aboard, I’d happily check back with you on this inquiry!

You should be able to install Dropbox without admin privileges. The key is to say "No" when Windows prompts you for the admin's password.

That said, we recommend installing Dropbox with admin privileges as some features, like overlay icons, rely on it.

Hopefully this info addresses your inquiry, though please do let me know here if I’ve misunderstood your request or you have any additional questions. Thanks again for posting us & happy Monday!

matt25

I'm seeing the same error. Pretty much every hour it pops up asking to make changes.

I've tried deleting the (excessive number of) scheduled tasks that dropbox creates, but even that didnt fix it.

Pressing yes does nothing. Pressing no does nothing.

I'm on version 67.4.83. Please fix the root cause of the issue.

Matt

Jane

Hey Matt (@matt25), please accept my apologies for the slight delay getting back in touch with you. Based on your description, it seems that you’ve missed our last desktop app update (70.4.93) & I’d recommend following the steps outlined below to correct the permissions issue you're describing us:

(Note: Please be sure to take note or take a screenshot of any Selective Sync settings you may have applied prior to re-installing in case you need to re-apply these settings upon re-install.)

Spoiler

#1. Verify that the Windows UAC levels are set to default levels. This can be changed in your Security settings in the control panel. For more information about UAC levels please see this resource.

#2. Uninstall the application following these steps. Please note that you do not need to remove the Dropbox folder or any files stored there.

#3. Download the newest version of the Dropbox application.

#4. Once you have download the install file, double-click on the file to run the installer. Please do NOT launch the installer by right-clicking on the file and selecting "Run as admin" as this will lead to incorrect install permissions.

#5. During the installation process, you may be prompted for the Admin username and password of your computer. Please be sure and provide the username and password of your Admin user account on your computer.

#6. Finally, when prompted, enter the email address of the Dropbox account you are using on this computer and if needed, check the advanced preferences to apply any Selective Sync settings.

Hopefully this is helpful to you & please do let me know how you get on with these steps in your next reply here!

matt25

Hi @Jane

Thanks for getting back to me. I followed the instructions and its fixed the issue.

Given the number of people hitting this issue, please consider getting the team to workaround it in the scheduler/upgrader, rather than putting the onus on the customer to fix.

Thanks,
Matt

Jane

Pleased to hear that the Offline installer did the trick for you this time @matt25 & thanks a lot for looping back to me to let me know of the progress.

I’ll make sure to pass your feedback up the ladder for future iterations, however you can also consider this discussion a direct point of contact with me should you have further inquiries or thoughts in the future. Happy Dropboxing in the meantime Matt!

Cvbeth

I just started having this a few days ago. Dropbox has been working well on my PC for years (Windows 10 Home). Dropbox says it's up to date.

Jane

Hey @Cvbeth, please accept my apologies for the tardy reply.

Kindly note that this is a slightly outdated discussion, however I’m wondering whether you’ve had the time to check the troubleshooting steps in my previous post above. If so, then it would be best if you re-installed once again following the relevant link on the Community--> (Stable Build 83.4.152), as there has been a new version since then.

You should be able to get it through the Download link I had included on step #3 above, I’m merely specifying here for clarity.

Keep me posted on the results when you have a minute!

Luke9423

Hey Jane,

I'm having same issue. tried installer. runtime error x80004002

Daphne

Hey @Luke9423, apologies for the tardy reply here!

Would you mind sending along a screenshot of the error that you're getting?

Let me know - thanks!

Luke9423

Annotation 2020-02-14 083522.jpg

Rich

0x80004002 is a Windows error; not a Dropbox error. It usually indicates a problem with Windows Update or possible damaged system files. There are a lot of results online that discuss the error, and possible ways to resolve it. I'd suggest a Google search for 0x80004002.

MCristina

"vuoi consentire a questa app di apportare modifiche al dispositivo dropbox ?"

ogni volta che accendo il pc e anche più volte al giorno mi esce questa schermata e ogni volta accetto. Vorrei trovare un modo per disattivare solo quest'avviso relativo a Dropbox e non in generale (perchè è comunque utile per le installazioni di altri software)

Grazie

Megan

Ehi @MCristina, sarei più che felice di aiutarti!

Ti ho unito in questo thread, poiché sembra essere un problema simile.

Riesci a individuare la tua icona Dropbox (sulla barra delle applicazioni, accanto al tuo WiFi) posiziona il mouse lì e fammi sapere qual è lo stato dell'applicazione Dropbox Desktop?

Un'altra cosa è assicurarsi che l'app sia installata con i privilegi di amministratore. In caso contrario, suggerirei di installare Dropbox con privilegi di amministratore poiché alcune funzionalità fanno affidamento su di esso.

Tienimi aggiornato su come va!

PS: ho allegato una traduzione automatica di questo post, quindi mi scuso per eventuali errori che potresti trovare.

Hey @MCristina, I'd be more than happy to help!

I've merged you under this thread, since it seems to be a similar issue.

Can you locate your Dropbox icon (on your task bar, next to your WiFi) hover your mouse there and let me know what the status of the Dropbox Desktop application is?

Another thing is, to make sure the app is installed with admin privileges. In case it isn't, I'd suggest installing Dropbox with admin privileges as some features, rely on it.

Keep me posted on how this goes!

PS: I've attached an automated translation of this post, so apologies for any mistakes you may find.

MCristina

Non riesco a rispondere a una persona che mi ha risposto ad un precedente messaggio che ho fatto. il tasto "Reply" è disattivato

Grazie

Lusil

Ehi @MCristina, potresti riprovare?

Hey @MCristina, could you try once again?

MCristina

Siii, chissà qual era il problema.

Allora se ho ben capito cosa mi hai chiesto @Lusil quando porto il cursore sull'immagine di Dropbox esce scritto:

"Dropbox 119.4.1772

Aggiornato".