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Dropbox Paper frequently goes offline, while still connected to the internet.

Throughout the day, DB Paper will go offline for several minutes with the following message:

"Connection lost. You'll be able to save edits when you go back online" followed by the next message, "Still offline. You'll be able to edit when you go back online. "

I can work on every other website, and I'm still connected to the internet. In 2-3 minutes the message will go away, but as soon as I begin typing it will reappear and turn my edits gray. I'm then unable to edit for a few minutes. Per another user's post, I went into incognito mode and check my firewall settings, neither of which worked.

Can anyone help?

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Accepted answers

Mark

This is a known issue.

Please see https://www.dropboxforum.com/t5/Dropbox-Paper/I-m-experiencing-a-connectivity-issue-in-Paper-losing-data/m-p/280854#M2856. Please post updates and questions there as thats the thread being monitored by Dropbox.

And updates at https://status.dropbox.com/

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Lusil

Hey there @mattcooley, thanks for checking in on the Forum, & welcome aboard!

You may keep in mind that you can check if there are any incidents recorded on our end via this link. In case you're still experiencing an issue though, I will list a few questions for you to check:

First of all, are you able to carry out your work in Paper through an incognito window or via a different browser?

Also, are you connected through a work network by any chance? If you are, please check with your company’s IT department, as there may be an update on your Firewall settings (or some other additional security precaution put in place) that’s affecting your connection. Finally, are other users in your network experiencing the same behavior too?

Please do keep us updated on the matter & let me know if you have any questions you’d like to forward. Thanks in advance and, in the mean time, have a wonderful day!

mattcooley

Hi there,

Is this an auto-reply? I had actually answered your questions in my original post. I had already encountered the last forum post where this reply was pasted in response to a similar issue, and the suggestions (going incognito, checking my firewall, etc.) didn't work.

Any other ideas? It's very buggy and it undermines the case I've been making for my team to move primarily to Dropbox Paper for meetings, 1 on 1s, and shared project tasks and docs. It's currently down while I'm writing this message (also on Dropbox, on the same connection) in another tab.

Milthon

Hello everyone, I also have the same problem: a single computer on the network has the message that can't be synchronized due to the lack of network, but if there is internet.

Lusil

Hey @Milthon & @mattcooley, thanks for your swift responses, & I’m sorry to hear that you are experiencing the same behaviour.

I understand that you may think that this is an automated message, as we’re using a checklist (depending on the original description of the issue of course) so as to rule out some scenarios. When it comes to your Firewall settings, it’s merely so as to eliminate any server-side (: meaning specific to your local network) adjustments.

Moving forward, as I want to assist you on the matter, could you please provide me with a screenshot (omitting personal info) of the behavior that you’re seeing? Last but not least, are you on a home or work network?

Please do let me know of your findings, & I look forward to hearing back from you!

david245

I'm having the same problem. This product is absolute garbage. No matter how many "incognito tabs" I open or different browsers I use, I still get the same error message. All other websites (except for Dropbox Paper) work.

Any update on this? Why even release a produce if the core functionality -- being able to edit it and collaborate on documents -- doesn't even come close to working consistently?

Mark