Cannot drag and drop files into folders

The Home page is just a listing of your most recently used files from your entire account. Files and folders don't actually reside there. It only shows you the activity on your account. The Move and Copy options are only available while on the Files page, which is the actual listing of all your files and folders.

All comments

@Jonzo123 wrote:
I use both mac and windows (via VM ware) Until yesterday I could drag and drop on either operating system and now I can't on either.

Are you referring to the folders on your computers, or while using the Dropbox website? If you're doing this with the folders on your computer, then Dropbox has nothing to do with that process. It's controlled entirely by your operating system. If it's the website, please explain exactly what you're doing, which browser you're using, and any messages you receive in the process.

Jonzo123

I am using my computer. I am uing the dropbox website. I have tried on 3 different browers to no avail.

Scenario: I have folder JOBS. Inside Jobs folder is another folder A and 10 JPEG pictures. Until today I could select any number of the jpeg's and drag them into folder A without having to use the "move files" tab and scrolling through several dropdowns. I could just drag and drop those pictures into the folder. As of today I cannot do that. When I select the files and drag them to the folder, they cannot be dropped into a folder anymore. Literally I have done nothing different, not installed, deleted, updated or chnaged anything on my end. There is no error message. When I drag the file, the file name moves with the curser, but cannot be dropped into the file.

It's probably just another change to the website. I'm not able to drag files into folders either. I either have to open the folder and drag files into it from the computer, or use the Move function on the website if I'm dealing with a file that's already in Dropbox.

Dropbox continues to update the site in the name of improvements, but things just keep getting worse.

Jonzo123

Thanks for the help Rich. I spoke to a customer service rep from drobox who told me essentially he thinks I'm lying and that you could never just drag a file to a folder without going through the "move" tab. I've literally been doing this for the past 2 years almost every day for work. The program is called Dropbox and you can't perform the simplist drag and drop from one file into a folder? That's some irony right there.

All good, I'll just do it through another means.

Appreciate the help again!

Laura K.2

Same issue here and have been doing this for years. Very frustrating to have to open every single folder to drag someting into it now instead of hovering over the folder and being able to add the item. This is a total time-kill. Really hating every DB "upgrade" as it just seems to make things more difficult, not less. Ugh.

markgpeitzmeier

Same issue here Very frustrating

I just heard back from DB and this appears to be a bug. They're looking into it. If I hear anything new I'll post again.

Radiance

Hey, this sounds a little bit like something has occurre that has somehow made your dropbox folder Read-only on your system? Are you able to achieve the equivelant of the drage and drop by selecting the files or folders you want to copy first, pressing ctrl+c (cmd+c on mac) and then trying to paste them in to the dropbox folders you want by hitting ctrl+v (cmd +v on mac)?

I'm suggesting this only so we can see whether or not any kind of of copying in to the folder will work, not trying to suggest you shouldn't be able to drag and drop if you want to. If the above suggestion doesn't work, that would seem to suggest that there is indeed a permissions issue going on which could help identify a solution.

This refers the the Dropbox website, and not the Dropbox folder on a computer.

Frank_S

Hey all,

As Rich mentioned above, this change on our website to drag and drop functionality is a bug and not an intentional change. We've identified the problem and should be pushing a fix for it later today.

Thanks everyone for flagging this one, and apologies for the inconvenience caused!

Thanks,

Frank

I'm having the same issue but don't even see a "move" button or tool. I'm astonished. I just started working in office that uses DropBox for everything and their folders are a hornet's nest. I've been given admin rights and still can't move any documents or folders. The only options in front of me are "download," "delete," "comment" or "version history.

It's extremely frustrating. I certainly don't have time to download all these large files to my desktop and then upload them back to the DropBox website and such a workflow would be insane.

Hi @RTorke. Welcome to our community!

When you view your files and folders in list view on our site, you can select the files you wish to move by checking the box next to their name, on the left. Once you have made a selection, the Move button will appear on the right of the page

I hope this helps. If I have misunderstood your post, by all means, let me know, and I’ll be happy to take another look.

Cheers!

_SARGE_

Unfortuneately it seems that the FILES section are actually only FOLDERS that contain files. I uploaded several jpeg files and mp4 files that were not in a folder and now I cannot move them into a FILE. I literally would have to upload them again in a FOLDER. PLEASE GET THIS FIXED.

@_SARGE_ wrote:
Unfortuneately it seems that the FILES section are actually only FOLDERS that contain files.

That is not true. The Files page shows all of the items in the root of your Dropbox folder, and that includes any files that were not uploaded to a specific sub-folder.

I literally would have to upload them again in a FOLDER. PLEASE GET THIS FIXED.

There's nothing to fix here as files can easily be moved into a folder. You just select the files by checking the box to the left of each file, and then select the Move option from the menu on the right.

If you're unable to do so, you're likely in the wrong area or are doing something wrong. Can you take a screenshot showing the options available to you when you try to move these files?

I'm in the same boat with Rich. There are no boxes to the left of my folders or documents. All I can do is click on the three dots to the right where this dropdown of options appears: download, comment, delete or version history. That's it. There's no option to move anything.

Guys ( @RTorke & @_SARGE_), please provide a fullscreen screenshot so we can see what you’re seeing. Remember to omit any personal or private information.

Thanks

Update: It's the home page that's the issue. In the Files area I can move the docs as you suggested.

Thank you, @RTorke.

Indeed, that explains it! As Rich says, this is normal, expected behavior.

Have a great weekend

Tata84