Child Item

Can't establish secure internet connection

I have reloaded Dropbox, checked firewall OFF, checked time and dateon computer, but still can NOT establish secure internet connection????? HELP!!!

Find more posts tagged with

Error Messages

AcceptAnswer

Accepted answers

Rich

The only other suggestion would be to make sure the Proxy setting in Dropbox Preferences is set to No Proxy. Failing that, something on your computer and/or network is blocking access to Dropbox. If you can't determine what it is, you'll want to open a ticket with Support so they can assist you.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

All comments

Rich

Temporarily disabled your antivirus?

donnajneely

This does not help...I'm on a Mac and do not have antivirus on my mac?? What other options could you suggest??

Rich

donnajneely

Proxy setting in Dropbox Preferences is set to No Proxy. IT WORKS NOW!!!!! Thank you!!

[This thread is now closed. If you have a similar or new question, you can ask here]