If you're still experiencing issues, because I can see that you've already done some troubleshooting, please raise a ticket with our team and let me know a ticket ID in your reply here, so that I look it up on our system.

Looking forward to hearing back from you!

Thanks,

JaneA

All comments

Mark

Have you tried an incognito window?

Are you using a work network at all?

Peterkeck

Incognito didn't help, and it's happening at home, on mobile network, and work network, so that's not it.

Mark

Weird, which version of Safari and Chrome you using?

Peterkeck

The latest of both. Safari: Version 10.1.1 (12603.2.4). Chrome: Version 59.0.3071.115 (Official Build) (64-bit)

Mark

Weird

Do you have any extensions in use?

Peterkeck

Nope, no extensions. Could I have delete my Paper registry file somehow on Dropbox.com? This is super frustrating - would love to get back to using the product!

rc2

We are having the exact same issue here; ever since upgrading to DB for Business Paper has stopped working. Can't get it to work, period, let alone get to existing Paper documents. Tried Safari and Chrome on Mac. Cleared user data.

rc2

Same issue on PC.

I logged out and back in using my personal DB account and Paper opened, but the Paper document shared with the work account says it has "Been deleted".

Is there a DB backup file for Paper documents? If so, where would I look?

rc2

Found the solution:

Go to: https://www.dropbox.com/team/admin/settings/paper

Toggle Paper "ON" and "Apply Changes" at bottom.

Jane

Hey @rc2 & @Peterkeck,

Thanks for getting in touch!

Please keep in mind that your team admin can enable Paper for your team following these steps:

Sign in to your Admin account.
Open the Admin Console.
Open the Settings tab.
Choose Paper under Additional settings.
Toggle Enable Paper on or off.
Agree to the Dropbox terms before turning on Paper.
Click Apply changes.

Looking forward to hearing back from you!

Thanks,

JaneA

Jane

Hey all,

If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

Warm regards,

JaneA