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No Download Option

Hello, I use to be able to download my folders by right clicking and choosing the download option or choosing the download file option when the folder is open. I no longer am given the option to download. The only options I am getting is to share, open, delete, rename, etc. I prefer to download the folders and not copy or move out of dropbox. Why did it change and what can I do?

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Download

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Accepted answers

Mark

You can download files that are sync'd you just need to tap on the ... first.

See:

That is for an Excel spreadsheet which IS downloaded locally. I clicked on the file which opened it in Excel online and then clicked on the ...'s to get that menu. Not very user friendly I agree though.

If you want to download multiple files click on the tick boxes and then tap 'download' (a word of warning with this one though, if its a file which can be edited online [e.g. Office] you get a different menu and need to follow the above):

[This thread is now closed. If you have a similar or new question, you can ask here]

All comments

Rich

When you're on a computer that has the files synced locally, the Download button is replaced with an Open button. This allows you to open the file locally without having to download it first. Any changes you make to the file after opening it will be synced back to Dropbox automatically.

https://help.dropbox.com/desktop-web/open-button

A K.8

This causes confusion. I just spent 10 minutes trying to figure out why I couldn't download a file. I was viewing files in a web browser because DB wasn't synching (although it showed everything was "up to date".)

Glenn T.2

This is such an unncessary feature that is not properly explained in the system. I had the same problem of DB not synching and hence wanted to download the latest version using web browser.

Thatzlife

No nono! We want to simply DOWNLOAD A FILE. The option is no longer there. Why the hell would drop box take away such a essential option? I may as well cancel my account. What's the use of having all these files up in a Dropbox cloud that I can't download?!?! This is so lame!!!

Mark

Thatzlife - you dont need to download it *because it already exists locally on your machine*.

310EI

@Thatzlife wrote:
What's the use of having all these files up in a Dropbox cloud that I can't download?!?! This is so lame!!!

Hello...

If you're using Dropbox's Desktop Client then there's absolutely no reason to DOWNLOAD a file that's already on YOUR hard drive.

DOWNLOAD BUTTON APPEARS WHEN NEEDED:

If you'd like to see for yourself that the DOWNLOAD BUTTON is still available when it's necessary... please look inside of my EXAMPLE FOLDER.

OTHER FORUM MEMBERS HAVE ASKED A SIMILAR QUESTION IN THE PAST:

Josh's answer.
Rich's response.
My replies to Jessica's related questions.

BLOG ARTICLE:

From web to desktop: Introducing a new way to open Dropbox files

HELP CENTER ARTICLES:

clinntt

When accessing my dropbox from a virtual machine, I am unable to download my files because the download button is gone. The files are NOT downloaded within the virtual machine.

Thatzlife

Ok thanks

louisw

All the hostile BS "solutions" aside, the loss of the download feature is a nightmare. NOTHING is on my drive anywhere and there is no way to get it, I'm sorry. Dropbox has become a museum. I'm outa here.

Jane

Hey @louisw,

Sorry to hear about the frustration caused, we're here to help you out!

Could you reply here with more details surrounding the case? I'm sure we can work on a fix together.

Otherwise, please feel free to get in touch with our support team, so that we further investigate and assist.

I'd be glad to follow-up on any open tickets if you reply here with your ticket ID.

Warm regards,

JaneA

marinegeek23

This is not helpful. I don't think wanting the option to download is unreasonable.

I synced my Linux box and it's downloading/syncing now. The problem is that the client has only downloaded half of the folder I need in the last 12 hours and now I can't even just download the folder unless I break they sync on the device. That's positively ridiculous and madenning.

marinegeek23

Hey Mr. High and Mighty, get down off your horse. As I just explained in my response to another post, only HALF of the files I NEED have downloaded and now I have to BREAK the SYNC in order to DOWNLOAD the files I NEED (I can over-caps too).

You simply come across as an ass and jagoff by "speaking" that way.

Mark

You can download files that are sync'd you just need to tap on the ... first.

See:

[This thread is now closed. If you have a similar or new question, you can ask here]