Child Item

Why won't Dropbox.com load?

I can't get the Dropbox homepage to load, so that I can share files and folders. I reinstalled javascript and I reinstalled Dropbox. No luck. And i can't even contact Tech support--that screen is always blank.

I'm running Mac OS X 10.11. What do I have to do to get Dropbox to behave? Some real-time support would be most welcome.

Find more posts tagged with

Desktop

Sync

Insightful

Closed - Partially Delivered

Accepted answers

Mark

Tried a different browser?
Incognito mode?

Real time support is available to Business customers - www.dropbox.com/business

All comments

Mark

Tried a different browser?
Incognito mode?

Real time support is available to Business customers - www.dropbox.com/business

DavidHeim

Not helpful, Mark. Dropbox used to work just fine with Firefox. I see no reason to change browsers. Let me repeat: What do I have to do to get Dropbox to load? I've also tried unlinking and relinking, as described on the help page. No luck. Still no loading.

Again, some real-time help would be most welcome.

Mark

@DavidHeim wrote:
Not helpful, Mark. Dropbox used to work just fine with Firefox. I see no reason to change browsers.

It is helpful but if you wont let us help thats your problem. Firefox could be corrupt.

@DavidHeim wrote:
What do I have to do to get Dropbox to load? I've also tried unlinking and relinking, as described on the help page.

Accept the help offered when given it.

Unlinking and relinking will do nothing - because thats software on your machine. It isnt the WEB BROWSER you use using (i.e. firefox).

@DavidHeim wrote:
Again, some real-time help would be most welcome.

Now, as I said if you want real time help then I suggest paying for it, but, as you've been so dismissive of my help I'm going to bow out of here and hope somebody else comes along - baring in mind we are not employees, we are volunteers trying to help. Volunteers who quite often know how to help resolve things.

DavidHeim

My apologies for sounding ungrateful. It never occurred to me that Firefox might be the culprit, since it works perfectly on every other site I ever visit. However, refreshing Firefox seems to have made the problem disappear.

Thanks.

Rich

For future reference...

First step when there's a problem with a website (any website) is try a different browser. This is a test to determine if it's a site problem or a browser problem. If the issue only happens in one browser, then the next step is to clear the cache/browsing history within that browser.

Assuming there's isn't a problem with the site's server, those two steps will usually solve 95% of the problems you're having with a website.

The old "When in doubt, reboot." adage for computers holds true for browsers as well. When in doubt, clear the cache.

Djhoogdorp

Jane

Hey @Djhoogdorp,

Welcome on the Dropbox Community, can you tell us more about the issue you're experiencing, so that we go through a couple of troubleshooting steps together?

Thanks in advance!

Warm regards,

JaneA