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Download fails at 315mb every time

I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?

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Hi all

Thanks for your patience on this. I have great news!

Our dev team has identified the issue and fixed it. The fix is now being rolled out.

Thanks again for reporting and being vigilants of our community

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TheZimbo

Please can anyone explain why I cannot directly download a large file shared by a colleague.

It's very frustrating and extremely shortsighted by DB if they have created this limitation. Why not have a value added service of sharing files like WeTransfer as well as storage and sync-sharing. It seems very logical wouldn't you agree!

PRH

Its a 1.4 GB zip file and it stops at around 330MB with the message 'Cannot parse response'. Ive tried Safari and Firefox. I use a Mac pro. What does this mean?

Vivian

Hi there,

Thanks for posting on Dropbox Forum!

It seems like you´re trying to download a large file. If you are trying to download it from dropbox.com, please note that it´s not possible to download an entire folder that´s over 1 GB.

If the folder is in your account you can use the Dropbox desktop application to download the file to your computer automatically. For more information ckeck out this Help Center article:

www.dropbox.com/help/49

Hope this helps! Let us know if your download was successful.

Thanks,

Vivian

Hi Patrick,

Thanks for reaching out to us!

I´d like to ask, are you downloading these files from the Dropbox desktop application or from dropbox.com? Also, are you receiving any error messages?

In the event that you are trying to download all 10 files at once from the website, it will not succeed because currently it isn´t possible to download folders that contain more than 10,000 files or are larger than 1 GB via the web interface. If you are trying to download them one by one and the downloading gets stuck, could you try switching browsers and see if it works?

For more info on file sizes check out https://www.dropbox.com/en/help/5.

Otherwise, I'd suggest installing the Dropbox desktop application (http://www.dropbox.com/install) and then let the files sync on your computer.

Keep me posted! I´d love to know if your download was successful.

Thanks,

Vivian

PatrickF

Hi Vivian,

Thanks for the response.

It is happening on multiple computers and multiple diffferent browsers from people trying to download around the world.

It is purely one file at a time not all at once.

And they each fail at 315mb, every time. Both through desktop and the app.

What could the reason be? This has caused so many issues!

Thanks,
Patrick

Mark

Have you checked to see its uploaded fully?

The desktop app doesnt show when a file fails, so, if its downloading (and then showing) a 315mb file Dropbox believes that is the full file

Mark

Just thinking, as you cannot see file size online, have you used 10gb of space at www.dropbox.com/account for the files?
Have they got a green tick on your computer if you uploaded via the desktop software?

What soft of software are they? They arent videos are they that somebody could be accidentally downloading the preview of instead of the actual one?

PatrickF

Hi Mark,

Thanks for your reply.

I have 1TB of space so that's not the issue. The files are in a .zip so it's not a video preview. And they have been fully uploaded as their file size is clearly written on the desktop version.

There is nothing wrong with the files either. They are all in excess of 1GB. And they each fail at 315mb exactly for everyone that tries to download them. It can't be a coincidence! Very frustrating any ideas would be appreciated.

Thanks,

Patrick

Mark

All I can suggest then is to log a ticket at www.dropbox.com/support and ask for assistance. Replies may take a few days (especially with it being the holidays), but, you can track at http://dropbox.zendesk.com

Sanchez

Hello,

Thanks for posting in our forum!

Are you still experiencing the problem?

If so, can you give me a bit more detail on what exactly the situation is?

What type of file is it?

How large is the file, in MB or GB?

Are you seeing any error messages when the download fails?

You can also write to us at http://bit.ly/1K3sAVW so that our support team can investigate further.

Thanks

Jens_DK

It is true that thread starter can do a helpdesk case, but it would be nice to have the solution published here too. I am having the same problem - only, I got the stop point down as more like 336 mb every time.

I have a 1 TB account (abt 10% used), and at issue is 5 *.iso files of about 3.2 gb a piece. It worked fine as recently as a couple of weeks ago, and the files have not been changed.

Please do not suggest installing the desktop client, because the whole idea of having Dropbox in the first place was so that people without a subscription or without the required 16 GB space available could download them via a browser. If not, the whole scheme goes kaput.

Hope to hear a comment on whether this is a temporary problem or something worse?

ManMadeMan

Same issue here, and many people I know have the same problem, one file download stalls at 315mb.

ManMadeMan

This needs to be fixed. Any single file over 315MB is stalling, loads of people are reporting this issue.

Petr_Falek

I have the same problem.
Help Center does not solve the problem.
I have on my Dropbox stores a plurality of files size from 400 to 800 MB. The files have the download link.
These links are available to my colleagues.

I must again draw attention to a major problem. Now you can not download large files. Downloading is aborted on the size of 315 megabytes error - network error. Please give a quick solution. Otherwise I'll have to leave Dropbox. Thank you very much. Petr Falek

austinhayden

I am having the exact same issue. I am only attempting to download one .wav file at a time from a shared folder (just under 400MB), but when it reaches 315MB, it stalls. There is no error message. It simply ceases to download. I have plenty of room in my Dropbox folder, my harddrive, etc, etc.

I have been able to have the file sent to a shared Google Drive account and the download worked perfectly. So it isn't a corrupt file.

Any help would be most appreciated.

Thank you

Austin

Harry_S

I am also having the exact same issue. All files larger than 315mb will stop downloading on 315mb exactly. Anything smaller will download and complete quickly.

I have checked my Internet connection which is working fine, I downloaded a 14gb from another website yesterday, and this issue is only happening with Dropbox. Please get this sorted ASAP! I have files I cannot access which are needed for a project due in on monday, and I literally paid a months subscription so I was able to download them!

Any help greatly appreciated.

Petr_Falek

It is clear system error Dropbox. I am very surprised that it does not deal with the service provider and does not communicate with us. This is very incorrect.
Your files should also be on your computer.
C: \ Users \ username \ Dropbox \ ...
PF

Petr_Falek

It is clear system error Dropbox. I am very surprised that it does not deal with the service provider and does not communicate with us. This is very incorrect.

Your files should also be on your computer. ....C: \ Users \ username \ Dropbox \ ...

ManMadeMan

I can't belive that there is still no word from dropbox on this, I pay for this service! No answer here, no answer on emails, no answer on facebook, it's totally unprofessional

ETA: just got this..

Hi Sonya, thanks for posting on our Facebook page about this issue! Our engineers are currently looking into this issue and making sure it gets resolved. Thank you for your patience and understanding.

eatseverything1

Hello everyone,

I am trying to download some files from my dropbox & also ones shared with me from other peoples dropbox but for some reason it will only allow me to dl 330.2mb then it fails saying 'the operation ciuldn't be completed'?

All other download/transfer sites work fine but for some reason with dropbox it fails every time. I'm pulling my hair out here!!

Thanks in advance for any help.

JudiEvans

Hi,

I've got the same problem, a 622MB .numbers file, shared with two others.

We've been using it for many months, downloading it regularly with no problem. But now it won't download and I get msg "330.4MB of 621.2MB - cannot parse respo..."

Can you help?

Thanks,

Judi

Mark

For the people now reporting this can you please ensure you log a ticket at http://bit.ly/cm-support with a link to this thread?

For replies it may take a few days, but, you can track at http://dropbox.zendesk.com

JudiEvans

Ironic, trying to submit a support ticket, but all I get is an error msg!! Will keep trying...

Mark

What error Judi?

If its a 500 one try a different browser or an incognito window

JudiEvans

Sorted now thanks, ticket submitted

Petr_Falek

For Mark

Still the same problem. Described above. Problem downloading larger files. It manifests about 10 days, various files larger than 315 megabytes, different browsers, different systems of Windows, various antivirus programs ... error in Dropbox. Work professionally! Please solve the problem. Thank you. PF

Mark

I cant solve it - I dont work for Dropbox hence me asking earlier that you actually tell Dropbox via a ticket

Remember this is mainly a user supported forum.

jj1

I am having the same issue. i'm tryong to download a video of 506mo and the transfert stop at 315 mo precisly

please help

KIPD

Hi,

I have a WIN10 64bit, running DB 17.4.33. Since a couple of weeks I faced problems by downloading files via DB links send by colleagues. The download strarted but after a couple of minutes it stops and never start again. It hangs completly.

Do you have an idea why?

Regards,

Michael

ManMadeMan

I have found that once it stalls, if i then hit resume in the download the file picks up again. Anyone else able to replicate that? Screen Shot 2017-01-09 at 11.42.44.png