Child Item

Selective sync does not load folders

OS: macOS Sierra 10.12

I am unable to use selective sync. I open Dropbox Preferences > Account and click on Change Settings for Selective Sync. Dropbox opens a window and it says "Loading more folders..." And it just stays there forever. It will not bring up my Dropbox folders to check or uncheck for syncing.

Find more posts tagged with

Sync

Closed - Partially Delivered

Comments

Michael D.69

I'm running into the same problem. Trying to setup a new laptop and need to do initial sync of dropbox. Exact same symptoms as noted by Steven. Selective sync is needed because my entire photo and music library is in dropbox and that won't fit on my new laptop. If I can't sync new machines to my dropbox, Dropbox is unusable for me.

Samir B.4

Same problem for me since yesterday. Worked fine before.

Im on OSx 10.11.6 El Capitan.

Also turns my daily workflow into a nightmare since I use selective sync constantly to manage my 800GB dropbox files onto my small hard drive.

Gerald P.3

Same to me...

Larry K.9

I have had this problem for a couple of days now. One laptop is on Sierra and no selective sync.

I also get messages from Dropbox to upgrade to the most current version. I have done so and still getting this message.

Needs to be fixed ASAP

Brittany S.4

I am having this same issue. Please help.

Matthew J.4

I can confirm this issue is also happening in Windows 10. I wiped my drive and installed a fresh copy of Windows 10, and then Dropbox, and it's stuck on the Selective Sync "Loading more folders". Also, nothing is syncing from my Dropbox.

I have another Dropbox account with only a few folders and tried to link that account instead on the same computer - that does work, almost instantly. It's a free account. The other account (which isn't working with Selective Sync and sync) is a paid Pro account. Go figure.

The same issue is happening to me on MacOS Sierra (Selective Sync stuck at "Loading more folders").

Het P.

Also been having this issue. Thought it was mac OS beta, but doesn't seem to be the case reading the comments above.

Running 10.12 Beta (16A313a), Dropbox client v10.4.26

Michael D.69

Update: I found that after leaving the Selective Sync panel up over night, that it was populated in the morning and I could deselect the appropriate directories and start the sync. Now, it just seems that the sync is going extremely slowly. Several hours have past and I only see one small directory incompletely populated. I have the laptop on WiFi and I've heard there are WiFi issues with Sierra, so I'll try a wired connection and see if that helps.

Kevin M.56

Misery loves company. For some reason I decided to update to the latest version, and since then nothing syncs, selectively or otherwise. I won't say I've tried everything, but probably most things.

1. Tried various "latest" builds, including the one I had been running.

2. Tried starting w/ an empty Dropbox directory.

3. Removed all traces of Dropbox, rebooting, reinstalling.

4. Resetting permissions and unlink/link.

Like Michael D, an overnight got me selective sync folders, but no syncing. No errors in Console either.

Running up-to-date El Capitan. status.dropbox.com says everything is operational...

Andreas H.19

I share this problem, installed Windows 10 and its stuck on syncing (nothing get synced, been running for >24 hours) and when I open selective i get "Loading more folders"...

James W.60

Same issue. "Loading more folders…" now for 3+ hrs. OS X 10.10.5 & Dropbox v11.3.18.

I have a directory that has several 8GB backups that I don't want to download to my desktop but currently unable to uncheck the directory from the Selective Sync due to this issue.

Mieke O.

Same problem for me since yesterday. Worked fine before.

Also turns my daily workflow into a nightmare since I use selective sync constantly to manage my 800GB dropbox files onto my small hard drive.

Matiás J.

Same here. What's going on?

michael s.167

"I am unable to use selective sync. I open Dropbox Preferences > Account and click on Change Settings for Selective Sync. Dropbox opens a window and it says "Loading more folders..." And it just stays there forever. It will not bring up my Dropbox folders to check or uncheck for syncing."

What he said.

This is super frustrating. I'm running macOS Sierra on a 2012 MacBook Pro Retina. Obviously a Dropbox bug if it's happening on Windows, El Capitan and Sierra. They need get on this, stat. Is there a phone number to call Dropbox?

Michael D.69

Another update: As noted, letting the selective sync panel sit open all night with my laptop set to not sleep got it populated and I was able to start a sync.

The sync did not seem to be populating my Dropbox, but again letting things set all night with sleep disabled, I finally did get everything populated, so now I'm up and running.

It seems that both selective sync and sync'ing itself have become much slower since the last time I setup a new machine. But both did eventually complete given sufficient patience. Good luck.

sarahkadar

Same problem, extremely frustrating

Steven L.27

Does dropbox ever respond to these problems, or is this just an area to see that other people have the same problem?

Anton D.

Same here, Dropbox became an instant nightmare. Selective sync stopped working alltogether (Mac - El Capitan - Dropbox 10.4.6). Unworkable.

Travis K.5

Also having this issue on windows 10.

David B.177

Same problem, Windows 10. I have it installed on multiple computers (two Windows 10, one Windows 7) and they all do this. I've left it up for several hours now and still hasn't filled in.

Johnny B.4

+1 (Windows 10 - Pro account) . Spent all night reading other threads with this problem. Saw one that said Dropbox has problems when you have over 300k files. I had ~250k. I moved most out of Dropbox and am now less than 3000 files total in my Dropbox folder. Still won't populate the Selective Sync folder list. The fact that there are so many posts in this thread as of Saturday makes me think this is a different issue though. Really upsetting either way. Thinking of switching to alternative storage solutions if not solved very soon.

Edit: Was just about to send a support request and looked over and saw that it had finally populated. So, yeah, it looks like maybe it's not altogether broken, just ridiculously slow, even with less than 3k files.

David B.177

And just like that.... all the windows on the three of my machines I had them open just suddenly populated. Anyone else's suddenly working?

Kevin M.56

Same here. I saw David B's message and tried it out. Someone fed the hamsters?

Steven L.27

My sync folders are also suddenly populating...it's magic!

Steven L.27

I suppose dropbox folks are monitoring these threads. I also sent them a direct support request. Did anyone else send them one directly?

Kevin M.56

I did. There was a number of Twitter conversations about this that went private, too.

Pete A.3

Nope, still not working for me.

Mac 10.11.6

Dropbox 10.4.26

Kevin M.56

Yeah, the selective sync folders not loading is fixed for me, but syncing is still iffy. It's stuck on applying the selective sync, but in my case that should just be removing a directory or two.

Mieke O.

fixed for me to !

Kevin M.56

selective sync still fixed, had to link and unlink account *again* for syncing to actually work.