Nancy Dropbox Community Moderator

Hey @"KBFuttrup1"! Thanks for posting on our forum today. Can you clarify what happens exactly when trying to access your Excel file(s) via the desktop app? A screenshot of what you see will be greatly appreciated, as well. Let me know when you’re ready.

Thanks for the screenshot, @"Assent"! I really appreciate it. When saying this is happening while trying to load the images on your website, you’re referring to the Dropbox website, correct? If yes, can you also try a different browser (or/and an incognito window on your current one) and let me know if anything changes…

Hi from me too, @"tierno"! Did Jay’s previous suggestion help with the issue you were facing on your desktop app? If not, don’t hesitate to reach back to us and we can further assist.

Hi @"sharonob"! If you still need help with the space issue on your Dropbox account, please provide me with the info requested above and I’ll be more than happy to assist. Cheers.

Hey @"pietrovalelongo"! Since it’s been a few days since your last post, can you clarify the number of files currently syncing on your desktop app? Has the number changed at all in the meantime, or is your Dropbox app still syncing more than 1 million files? In case the Dropbox app appears to be stuck, you can unlink it…

Hey everyone! I just wanted to let you know that our team is still looking into the matter. I can also see that some of you have already tried this workaround, but can you all please attempt to close the sign-in window first before accessing your files? Does it come back after that, or does this temporarily solve the issue?

Hey @"Tatergolf"! I’m just nudging you here in case you need any assistance with your Dropbox account. If you do, please share more details with us on the issue you’re having and we can look into it.

Hi @"Assent"! Thanks for posting on our forum today. Can you clarify when exactly you’re receiving the error message you mention in your post? What actions do you take on your device right before it appears on your screen? I’d also appreciate it if you can send me a screenshot of the error, so that I can have a visual.…

Hi from me as well, @"aschusterp"! Can you let us know if Megan’s suggestions helped you resolve the issue? If not, we can also further assist.

Hey @"wwwillliammm"! Did Walter’s suggestion help with the issue you were having perhaps?

Hey @"JonesDK"! Did you have the chance to reinstall your Dropbox app? Please let us know if that did the trick, or in case you need more help.

Hey @"ilia9898870"! Welcome to our Community. It looks like your previous post had been accidentally spammed by our system, so I’ve gone ahead and fixed that for you; you should now be able to normally access it. I’ve also replied to you in the other thread, so please have a look and get back to me there (I’ll block new…

Hey @"ilia9898870"​, sorry to hear about that. Out of curiosity, have you tried a totally different web browser, or an incognito window on your current one, and the same issue persists? Give me a nudge once you have more updates, and we'll check this.

Hey @"anbrasw"! Did you get the chance to test Hannah’s latest suggestion perhaps? If you did, feel free to let us know how it went.

Hey @"evanstein"! Hope it’s OK if I jump in here, too. Besides the visual you’ve already provided, can you also visit the Sync tab of your desktop app preferences and send me one more screenshot of your Dropbox folder’s location?

Hey @"Pixiegrrl1701", thanks for posting on our forum. What you describe sounds like expected behavior, as stated in this Help Center article, as well. Only uploading via the desktop app will preserve the original creation date of the file. Since you mention this wasn’t happening in the past though, can you clarify when…

Hi from me as well, Sam! From what I can see on your first screenshot, there’s a button with 3 dots above the “Sync status” message. Can you please click on it and let me know the options you see there?

Hi from me too, @"Holthouse". After a look into our system, I can see you already have a ticket logged with our support team about this. Can you please check our agent’s last email, in case you haven’t already, and reply back to them?

Hey @"ahmad8rm"! Did our previous posts help you resolve the issue you were having on your Dropbox account? If not, don’t hesitate to let us know.

Hey @"joel-mic"! Did you have the chance to check out Megan’s post above? If you did, and you need further help, don’t hesitate to give us a nudge here.

Hi again, @"yazmina"! Was this issue resolved for you in the end? If not, please let us know and we’ll further assist.

Hey @"gordon99"! Hope you don’t mind the nudge. In case you’re still having issues with your Dropbox account, please check out Megan’s last post and reply to her questions; we’ll look into this further after that. 

Hey @"renatomichel", thanks for posting this on our Community. Have you also signed in to the desktop app on your computer and the referral space hasn’t been granted to your Dropbox accounts yet? Other than that, I can see that you’ve also posted under the Portuguese section of our forum (in this thread); would you prefer…

Glad to hear that, @"fred10865"! Unfortunately, due to our Community guidelines, we had to remove the external link you shared. However, please don’t hesitate to post any screenshots you may have with the solution you found. We’d love to know how you fixed this issue.

Hey @"JohanBang", did you double check your selective sync settings, like Jay previously suggested? If you did, were you able to find your folders this way?

Hi again, @"flatteryheavenclassic227"! Did the suggestion Jay recommended above seem to help in the end?

Hey @"justin h.2"! I wanted to make sure that you’ve seen Megan’s reply above. If you have, and you need further help, don’t hesitate to let us know.

Hi @"jquam"! Can you let us know if Megan’s steps above seemed to help with your issue? If not, we’re here to further help.

Hey @"condonp"! Is your Dropbox app still stuck indexing files on your computer? If it is, please let us know how many files it's currently trying to index and we’ll have a look for you.

Hey @"ThumpN", if you still need help with this, please provide us with the info Jay requested above and we’ll be happy to assist.