Nancy Dropbox Community Moderator

Thanks for the visual! It really helps. Based on your events log, it looks like the folder is being added back by Cindy’s Dropbox account (most likely a linked desktop app). Can you clarify what type of files are located within this folder? If possible, can you ask Cindy to turn off her computer for a little bit, so that…

Thanks for checking this further and providing more info. Can you send me a screenshot of any events you see here, that are related to these folders?

Based on the error on your screenshot, and what you also mention, it looks like you’re currently using the Dropbox app for Windows in S mode (Dropbox Lite). As mentioned in this Help Center article, this type of app doesn’t store files/folders on your device, but it works more like the Dropbox mobile app. You said that you…

Thanks for posting again on our forum, @JennLeigh1969! Let’s have a look into this. Can you please clarify what type of folder it is that you’re having trouble deleting? Is it a shared folder, or a team folder (in case you happen to be part of a Dropbox team)? Are the other folders the same type? Is there any chance that…

Thanks for posting on the Community today, @amcoffice. You can try to manually update your desktop app to the latest stable app version via this page. If you still can't see your files locally after this, feel free to share your app’s syncing status with me, and we’ll look into this further. I’d also like you to check if…

It was entirely my pleasure! I’m happy to hear everything’s working properly now, and your Dropbox account is under-quota once again. If you need something else, I’ll be right here.

Thanks for posting on the forum today, @adatoo! Let’s have a look. First off, I’d like to mention that deleted files don’t count against your storage space. So, even if you saw some files in your Deleted files page, they should have no effect on your current usage. As a result, permanently deleting them wouldn’t make any…

Hey @tjmullinax! I’ve seen your email and replied. Please check my response, once you get the chance.

Thanks for that, @tjmullinax! I’ve logged a separate ticket for you, so that we can check this internally. Please reply to my email, as soon as you see it.

Hi again, @drs5009. I’m sorry to hear about your experience with our support team. Following your interaction with them, you should’ve received a ticket number to your Dropbox email address. Can you please check your inbox/spam folder and share that number with me here, so that I can look into this? Other than that, I can…

Thanks for your post, @drs5009. While signing back into your desktop app, there should be an “Advanced Settings” link that you can click on to select your existing Dropbox folder (before the Dropbox app creates a new one). The only thing to keep in mind is to select the correct filepath, when choosing your existing Dropbox…

Thanks for posting on our forum today, @BagofDesign. I’m afraid that, if the files have been deleted more than 30 days ago, our support team won’t be able to restore them. Upgrading your Dropbox account wouldn’t help in this case either, as the additional recovery window you’ll acquire doesn't work retroactively. The only…

Hi @awal3! Thanks for posting on our Community about this. Let’s start by checking the current number of files in your local Dropbox folder. Can you right-click on it directly, and then go to “Get info”? I’d like a screenshot of the next window you’ll see. Does the desktop app currently mention how many files there are…

@steve_straus, if you click on this link and wait a bit till the desktop app gets updated, do you see any difference in your Dropbox app version after that? How about the banner you’re seeing and your missing context menu options?

Thanks for the visual! Can you turn your printer off, and then back on? Do you keep seeing the same error then? If you have the chance to test this with another printer, please try to do so as well, so that we can isolate this a bit more.

Thanks for updating us, @ColbyN! It’s good to know that the issue has gone away. If you need something else though, or the issue resurfaces, don’t hesitate to post again.

@PESMMegan, can you send me a screenshot of the error message you’re receiving? If there’s any type of sensitive info appearing in the visual, please make sure to remove it first.

Hey @ColbyN, can you clarify the current syncing status of your Dropbox app for me?

That’s great to hear! Let’s hope it continues that way.

Thanks for the additional info. Can you attempt to reinstall it as the next step, and let me know if you see any difference after that? Just make sure you’re not on the free Basic plan with more than 3 devices currently linked to your Dropbox account.

Hey @Cotina! Welcome to the Community. If you check your bank statement, do you see any mention of the App Store/Google Play Store next to those Dropbox charges? If not, and you haven’t paid through PayPal either, you can use the 12-digit transaction ID next to them here and identify which Dropbox account(s) you're being…

Hi @Julee89, and thanks for posting this here. Do you remember what you renamed your old Dropbox folder to? Can you locate it anywhere on your computer, along with your missing files? Besides that, can you still see all of your Dropbox files online? The other thing I’d like to know is the current syncing status and app…

@steve_straus, can you try the following steps next, and let me know of the results? If you’re using any sort of antivirus, anti-malware or anti-ransomware software, please make sure to pause it temporarily, reinstall the Dropbox app and make sure it’s running the latest stable app version (currently v270.4). Right-click…

Hey Erik, so to sum things up, the issue doesn’t persist when the Dropbox app isn’t running on your devices. Is this correct? Regarding your M2 Studio Max, is this an older device of yours? Did you notice this issue on your computer right after the Dropbox app got updated to v269.4? Did you also reinstall the Dropbox app…

Hi @dontokyo, hope it’s alright if I jump in. If you add a new file to your Dropbox account online and check your desktop app after that, you don’t see the file in this directory ~/.dropbox/instance1/dfc/, correct? I just want to make sure that your files are only syncing to your ~/Library/CloudStorage/Dropbox, as they…

Thanks for your post, @ScrollHart! Are you able to test this via your computer’s browser instead? If you’re still having the same issue there, please let me know and we’ll look into this further. Keep me posted for any updates.

Great news, Nina! Happy to hear the issue you were having is now resolved. You can always let us know, if something else comes up.

No problem at all! Thanks for your patience, as well.

Hey @EstudioPlayground! Since you’ve already tried a bunch of steps and they haven’t made a difference, I’d also suggest that you move forward with a reinstall next (if you’re not using a free Basic account with more than 3 devices linked to it). Please keep us posted for any updates after that.

Hi from me too, @barefeetstudios. I’ve checked your ticket and I can see the emails you’ve sent my colleague. Megan will look into your case as soon as she’s available and further assist.