Nancy Dropbox Community Moderator

Hey @"fred10865"! Hope you don’t mind the nudge. Do you still need assistance with this? If you do, please reply to my previous questions. Otherwise, in case this has been resolved in the meantime, feel free to let us know what worked for you.

Hi again, @"jpape"! I’m just checking in to see if you need any further help with this; if you do, feel free to ping me and reply to my previous questions.

Thanks for posting here, @"sharonob"! As a first step, can you send me a screenshot of your Subscriptions page? I’d also like a full screenshot of the error you keep receiving about your Dropbox account being full. Let me know once you’re ready.

Hey @"JulieRem"! In this case, we’d most likely need a few screenshots of any messages she was getting on her end, to take a look and further assist (without them, it’s a bit hard to troubleshoot this unfortunately). If this happens again, feel free to post them in this thread and we’ll be happy to help. Other than that,…

Hi from me as well, @"Intrepid_Jake"! If you need further assistance with this, after reading through Walter’s and Neal’s posts, feel free to let us know.

Hi from me as well, @"pietrovalelongo"! Since you’ve already tried quitting the Dropbox app and it didn’t make a difference, I’d like to suggest a slightly different route as a test. Can you go to your desktop app preferences next, disable the automatic launch of the Dropbox app at system startup and then, restart your…

Hi from me too, @"bengal_puppy". Our team is currently reviewing compatibility across newer Android versions. In the meantime, we recommend continuing to access Dropbox Paper via the web.

Hi from me as well, @"DonR6"! If the admin can’t regain access to the team, then you, or any other members who still have access to their Dropbox account, can save your personal/team content and attempt to leave the team instead with these steps. That way, you can set up a new Dropbox account and upload your files there…

Thanks for your post, @"dbray9". Regarding your first question, can you please take a look at Rich’s reply here? As for the desktop app re-syncing everything to a different drive, did you select your existing Dropbox folder while signing back into the Dropbox app? There should be an option to do so right before creating a…

Hi again, @"Rob132". One instance of a third-party app interfering with Dropbox could be your antivirus/firewall program; do you have any of these running on your device by any chance? If you do, I’d like you to disable them temporarily and restart your computer, before attempting to install the Dropbox app again. Other…

Hey @"Lucben". I can also confirm that there should be an option to select your existing Dropbox folder upon signing back in to the desktop app (so, you shouldn’t have to re-download all of your Dropbox files from the start each time). Just bear in mind that this may not work if you were previously using the Dropbox app on…

Hi from me as well, @"yazmina"! Can you try clearing your browser's cache/history as the next step? Other than that, please check this via a different browser (or an incognito window on your current browser). In case none of the above work, please send me a screenshot of what you see on your end when trying to edit your…

Hey again, @"cachaito", and thanks for your patience! Do you mind sharing one more screen recording with us that clearly shows what you see on your web Dropbox account (when checking the version history of a specific file you’ve overwritten a couple of times)? I’m also curious whether you’re seeing the same thing after…

Sorry for the delay, @"ltpace610". I went through the conversation from my side, so I wanted to reiterate some things and offer further insight. What you see on the Events page is what's reflected on our servers. If the Events page doesn't show any relevant activity regarding the files you're looking for, then I understand…

Hi @"dave4925"! Sorry for the nudge. Have you checked out Walter’s previous reply? If you’re still having the same issue, feel free to provide us with the requested info and we can look into this further.

Thanks for that! I appreciate it. I‘m currently looking into this with our team, so I’ll let you know once we have more updates.

Hey @"ronnie99", hope it’s alright if I chime in. Did you have the chance to test this further, as per Jay’s instructions above? If you did, and you need further assistance or if something helped you resolve the issue, please let us know.

Hey again, Bob. I see from your screenshots that you’re trying to access a folder called “My PC (SALTY-DOG)”. If you try to create a new folder in your File Explorer > Dropbox folder instead, and then attempt to access it, do you still receive the same hourglass icon? 

Hi again, @"cachaito"! Is it possible to upload your video recording to your Dropbox account and send us a shared link to it instead? Due to security reasons, we’re unable to access other external links unfortunately.

Hey @"emilyk_SAS"! Did you get the chance to check out Hannah’s last reply?

Welcome back to our Community, @"cachaito"! Hope you’re doing well. Have you also tested this with another type of file and the same thing happened? Apart from that, how did you overwrite the image the first time? Can you clarify what steps you took exactly and it wasn’t possible to restore the file to its previous…

Hi from me as well, @"fred10865"! Do you mind sending over a screenshot of what you see when trying to run a macro in an Excel file that’s saved in your local Dropbox folder? Please don’t forget to hide any personal/confidential info that may be visible in your screenshot.

Hey @"Shell1", and sorry for the nudge. I just wanted to make sure you’ve seen Megan’s previous reply. If you have, and you still need help with this, feel free to let us know.

Hi again, @"ComicConfan"! I hope that my previous suggestion helped you figure out what was happening. If you still need assistance though, I’ll be right here.

Hi from me too, @"litgit"! I know you previously said that you haven’t installed the Dropbox on File Provider update on your device, but is it possible you had it at any point in the past, before switching back to the legacy version? I’d just like to make sure that there are no remnants of File Provider folders on your…

Hey @"steinarb", as a first, can you make sure that your device is following all the supported requirements mentioned here? Feel free to also check out this Help Center article. We'll go from there.

Thanks for the visual, @"JonesDK"! I’m guessing you’ve restarted your computer in the meantime and the thumbnails are still not showing. Correct? As for the syncing icon next to your files, it looks like you’re seeing this one. As a test, can you right-click on one of the files within your “Camera uploads” folder and…

Hi @"jpape", thanks for reporting this on our forum. When saying your files are saved both on your desktop and your local Dropbox folder, I’m guessing you’re referring to the main Desktop folder of your Windows device. Correct? To have a better idea of what’s happening exactly, can you send over a few screenshots of what…

Sorry to hear about this, @"Jeff Squad". Can you clarify when was the last time you were able to access all of these photos on www.dropbox.com? Other than your Deleted files page, have you also checked your Events page and there’s no sign of your missing content there either? Finally, I‘ve located your support ticket in…

Hi from me as well, @"apcneves"! I know you’ve tried these steps already, but would you mind giving them one more go? I’d like to see if the issue will resurface after that. Also, regarding the message that you keep receiving, does it usually appear after launching and closing the Dropbox app too quickly?