Nancy Dropbox Community Moderator

@"rickoman", if you’re also using Norton, can you try to whitelist the Dropbox domains as a test, and let us know if the issue gets resolved then?

I totally understand that, @"bojs". From a quick look into our system, I can see you were also in touch with our support team and they’ve sent your case over to our specialists. Our advanced team will look into your case and reply back to you via email, so keep checking your inbox from time to time. I’ve also left them an…

Thanks for posting here, @"KarolisPoliksa"! If a folder has a combination of online-only and available offline files/folders, then it’s expected to see the cloud icon next to the parent folder indeed (as mentioned here). I've made sure to forward your feedback though to our team, so that they can take this into…

Thanks for the updates, @"bojs"! Hope it’s alright to jump in. Can you clarify the total size of your backup files? If you haven’t already tried these steps, please give them a go (for one computer folder at a time) and let me know if they make any difference.

Hi from me as well, @"danielneotropico"! Can you send me a screenshot of the Dropbox email you received, to have a visual? Did you have any kind of other Dropbox/OS updates on your computer, right before you started noticing this behavior? Finally, the next time you add an Excel file to the Dropbox app, I’d like you to…

Thanks for sending over more info! I can see in our system that you were able to chat with our support team in the meantime, and our agent will forward your request to our specialized team. Please keep an eye out for any updates in the same email thread; one of our advanced agents will contact you there (I’ve also left…

Hey there! Hope you don’t mind, if I jump in. Please keep in mind that, in general, requests that are related to system requirements and (un)supported OS don’t qualify as ideas. The only thing that we can do, in this case, is to pass your comments and feedback along to our team (which, from what I can see, Megan has done…

Unfortunately, we don’t have account visibility on the forum, so I can’t look them up I’m afraid. However, I’d like to suggest one more thing. Can you use the search bar on www.dropbox.com, in case you haven’t already, and let me know what results you get? You can also send me a screenshot here, if you wish. I just want to…

Sorry to hear that, @"Jdcroston". Did the issue occur after you updated your OS, as well? Did you also try our offline installer and the behavior persists?

Welcome back to the Community, @"risottto". Can you clarify the total size of files you’re trying to upload to Dropbox at once? Are you having this issue even when trying to add a very small file, as well? As an extra step, you can also switch to the stable app version of the Dropbox app (instead of your current beta…

I see. Have you also checked your Events page? Can you locate them there perhaps?

Hey @"XCzaaa"! Sorry for nudging you here. I just wanted to double check whether you still need help with this.

Hey @"James3410"! Did you happen to try Megan’s suggestions above? If yes, please let us know how it went.

Hey @"redcoatd", in case you’d like us to look into this further, please provide us with the info Jay asked for above and we can further assist.

Hey @"Sara703"! Can you clarify when these files got deleted from your Dropbox account (or at least when was the last time you accessed them on www.dropbox.com)? Your Dropbox plan offers a certain amount of time during which you can restore deleted content (please look here for more details). So, if the files were deleted…

Welcome aboard our forum, @"mdcowby"! To make sure I got this right, can you include a few screenshots of what you see exactly on your end? I’d also like you to describe the exact steps you’re taking to install a file to your device. Do you mean that you’re trying to export your files perhaps to your local device, and the…

Thanks for all the screenshots, @"Padmewan"! I really appreciate them. The extra “status” column that you mention is indeed the result of upgrading to Dropbox for Windows (you can see all info about the expected changes here). As for your missing Dropbox options, I see there’s a “New” and "Show more options" button when…

Thanks, @"parikc"! What I want you to try next is an advanced reinstall of your Dropbox app. Let me know how that goes.

Great to hear that, @"KatieWestEdits"! Thanks for posting this on our forum in any case. If you need something else, don’t hesitate to ping me.

Can you try accessing our support page via a different browser/incognito window, @"johnweidner"?

Hi @"parikc", and thanks for your post. Can you please open the .txt file that shows as part of your Dropbox error and copy paste the entire error log here? I’ll take a look at it and guide you from there. Keep me posted.

Thanks for posting this on the Community, @"Padmewan"! First things first, can you send me a screenshot of your Dropbox files, as they appear in your File Explorer, and of the options you see when right-clicking on them? When saying this started after the last Dropbox update, are you referring to the latest app version…

Welcome to our forum, @"Pm28". I’m afraid there’s not much we can offer here, since this isn’t directly related to Dropbox, unfortunately. Of course, if you need any kind of assistance with Dropbox instead, please let me know and I’ll be glad to have a look. Thanks!

Is the number still going up, @"NBCVA"? If yes, can you let me know how many files your desktop app is currently trying to index/re-sync?

Are you seeing the same thing on a different browser too, @"LeilaB"?

Hey @"chevy1105". That’s correct; this should work on Windows and Linux. If you used any of the links above to update your Dropbox app and had any issues, please share more details with us here, and we’ll have a look.

Thanks for sharing your solution with us, @"dm41", even if it’s a temporary one. So, from what I understand, you were able to update your Dropbox app to the latest app version for now, correct? In case the issue persists with the next app version that’s released though, please let us know, and we’ll look into this further.

Let me know how the reinstall goes, @"TheSweede"! You can leave your web browser connected to your Dropbox account in the meantime.

Sorry to hear that, Crabtree & Swee. Has the number of files dropped at all since you posted this, or is it still moving slow/seems to be stuck?

Hey @"loftylobster"! Welcome to our forum. Is there any chance you’re seeing this error for a second Dropbox account (under another email address), which has gone over-quota indeed? If you use your transaction ID on our lookup page, do you see the same email address as the one linked to the Dropbox account you’re getting…