Megan Dropbox Community Moderator

Hi there, @"AlyssaWarnock", let's jump right into this! Let's break things down. Keep in mind that if you joined a Family plan as a member and had an active paid Dropbox subscription before joining, your individual account should be automatically refunded for the prorated cost of your original plan when you joined the…

Hey @"CoreyCoop", sorry to see you're having trouble. You can see more about your connected devices here. Have you taken a look into this article with info about conflicted copies, to see if any of the reasons for their creation, sound like something that might have happened in your case? Also, have you made sure that you…

Hi there, @"CmdrLeForge", welcome to our Community! Keep in mind that if the issue persists with the Dropbox desktop app completely closed on your computer, then there must be something else causing the lag when you navigate your folders. Do you happen to have any 3rd party app that could be monitoring, syncing or backing…

Hey @"chipdeblock"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! ☺️

Hey @"julianmagicwandstudio"! I'll get back to you as soon as possible, in order to investigate and get to the bottom of this. Thanks! 

Hey there, @"Thaimax"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! 

Hey @"julianmagicwandstudio", let me also jump in here! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"rmhism"! Have you also tried the new OS step that my colleague, @"Walter" described? Also, I know it's trivial but have you tried restarting your machine at all?

Hey @"RareBreed", that'd be ideal! Please keep an eye out, and if you don't notice an improvement let me know here. This way I can reach out via email, in order for us to investigate further. Thanks a bunch! 

Hey @"chipdeblock", welcome to our Community! Let's get to it. Instinctively the first thing that comes to mind is your selective sync settings, so let's rule this one out first. Can you investigate and make sure that you haven't unchecked any folders in your selective sync settings? While we're at it, can you also let me…

Hi there, @"RareBreed", let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see what you can do next? You can also take at our "Create, Upload, and Share FAQs" here for more info. Lastly, how long has it been since you received the email and also…

Hey @"Anjo"! As a first step, please let me know the syncing status of your app. Also, based on the app version that you're using (243.3.6895) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from your computer using these steps?…

Hey @"Mikey94025", thanks for posting here! How often does this happen? Is it multiple times within a day, or is it inconsistent? Have you tried disabling pwsafe to check if the issue remains? Also can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your…

Hey @"oli1"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"mifs1", thanks for posting here today! Keep in mind that opening embedded Word documents within Excel files is not supported in the Dropbox Android mobile app. While you can open and edit Microsoft Office files (like .xlsx and .docx) directly from Dropbox using the appropriate Office mobile apps, features such as…

Hey there, @"FredG2", welcome to our Community! That sounds odd indeed. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If so, could you try temporarily disable them to see if that helps? While you're at it, could you…

Hey @"Cassandra87"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey! It looks like this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

Hey @"jjk382yahoocom", I'd be happy to investigate further. Keep in mind that it's best to check online in order to have a clear idea of your account's quota. Can you kindly check your account's plan page, and let me know what it reports? If you can send a screenshot too, that'd be welcome. It should specify what's taking…

Hey @"standard_individual_user", I'd be happy to answer that for you! Dropbox Transfer is designed with multiple layers of security to help keep your files safe when sharing. As mentioned at this relevant Help Center article: "Keeping data stored in Dropbox safe is our highest priority. Dropbox is designed with multiple…

Hey @"Thaimax", welcome to our Community! Can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi. If your icon is missing, it might be worth reinstalling the app through this link. When…

Hey @"zj1013", let's jump right into this! Since your plan page states that there are some folders that are causing your quota to be overflowed, I think we might need to investigate that. Can you try accessing your sharing tab using either a desktop device, or your mobile's browser instead of the mobile app? From there you…

Hey @"sharjeelasif42"! Can you right-click on your local Dropbox folder directly, go to its Properties and send me a screenshot of the next window you see there? Keep in mind that I want to make sure that there are less than 300k files located in your Dropbox folder at the moment. In some cases, having more files than that…

Hey @"sharjeelasif42"! Which folder are you trying to use, and also do you try to move your Dropbox folder? Based on your screenshot and more specifically your selective sync settings, it looks like you've selected a large number of folders to sync locally to your device. Since you don't have that much local space on your…

Hey @"dustfog-21"! Would you mind sending over a couple of step-by-step screenshots demonstrating the exact process you follow when you try to download and install the mobile app? Do you get any errors? Also, have you tried restarting your device at all?

Hey @"Hamer"! Happy to see that your issue is now resolved! If you need something else, please give me a shout. Thanks! 

Hey @"sharjeelasif42", let me also jump in here! I had a look on our system, and it looks like you were in contact with our Support team for additional help. I can also see that they sent you some more steps for you to follow in order to troubleshoot your problem. Did you have the opportunity to review their email, by any…

Hey @"Bennn_87"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"jdsone" sorry to hear about your missing files. Is it possible that you started a new account, instead of signing into your old one? If you've made sure that you're looking at the correct Dropbox account, could you have a look at your events page and let us know if you can find any signs of them? This is the…

Hey @"Timmy256"! At this point I think the best case scenario would be to investigate further via email, since I'm going to need some account specific info on my end to figure out the best way to assist you. Reply back to me, and we'll take it from there. Thanks!