Megan Dropbox Community Moderator

Hey @cintilante123, thanks for letting me know. I just checked your active ticket number, and I'll be with you shortly. Thanks!

Hey @Drum, welcome to our Community! Regarding your account's storage space, can you clarify what you see when visiting your plan page online? To calculate the size of your files and folders, you can follow these steps. Have you checked your Backups page? Finally, keep in mind that shared files and folders use space from…

Hey there, @cintilante123, let's jump right into this! I'm sorry to hear that your files were deleted. Now, can you let me know if you can still see them in your deleted files page or your events page? Just a quick heads-up: if your files were removed because your Dropbox account went over its quota, you should have…

Hey @DanielASolis! Can you follow the steps that my colleague, @Jay provided above and perform an advanced reinstall? If that doesn't work either, let me know and we'll proceed accordingly.

Hey @steveterea! Happy to see that your issue is now resolved! If you need something else, just give me a shout! 🤩

Hey there, @DanielASolis! The Dropbox options in the context menu are mostly limited to your Dropbox folder, but Dropbox Transfer also works on computer files too. To help me troubleshoot, could you please share your device's exact OS, the Dropbox app version, and its current syncing status? You can find this information…

Hey there, @steveterea, welcome to our Community! I'm going to need some account-specific info in order to look into this. I just sent you an email and we'll investigate further. For any other user facing the same issue, keep in mind that you can read more about ineligible referrals in this section of Help Center for more…

Hey @rzoller! Is it safe to assume that everything is back on track now? Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I'll be one post away if you need anything else.

Hey there, @Anders_Wilhelmsson, welcome to our Community! You mentioned that the files you are having trouble restoring were deleted a long time ago. Could you clarify exactly how long ago that was? Unfortunately, files deleted more than 30 days ago cannot be recovered. Since you are currently on a Basic plan, the recovery…

Hey @rkleopold! I'm going to need some account-specific info in order to look into this. I just sent you an email and we'll investigate further. Please reply back to me as soon as possible. Thanks!

Hey there, @rkleopold, welcome to our Community! One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could that be the case? Could you ask your colleague -if possible- to register using a new email and a…

Hey there, @dap_one! Let me jump in here. Since the deleted files page and your events page are empty, I would also suggest checking your sharing tab to see if there is anything there. Also, is there a chance that you have another Dropbox account? When was the last time you saw these files in your Dropbox account online?…

Hey there, @boazbentur! Happy to see that your issue is now resolved! If you need anything else, just give me a shout. 🤩

Hey there, @trishmennell, thanks for posting here! Can you give me some additional info in regards to the issue you're experiencing? If I understand this correctly it sounds like you're having a problem with the context menu on your device? To help me troubleshoot, could you please share your device's exact OS, the Dropbox…

Hi @boazbentur, thanks for posting here today, let's dive in! To help me troubleshoot, could you please share your device's exact OS, the Dropbox app version, and its current syncing status? You can find this information by hovering your mouse over the Dropbox icon in your menu bar (next to your Wi-Fi icon). It might sound…

Hi there, @HalHart, let's see what we can find about this together! Just to summarize the issue, it looks like you are encountering an error when trying to save an Excel file. Do you edit your files using the Dropbox desktop app, or via the online version on the Dropbox site? It sounds like you are using the desktop app, I…

Hey there, @devedsmith, let's jump right into this! Just to summarize the issue, it looks like you are encountering an error when trying to move content using the Dropbox mobile app. To begin troubleshooting, please ensure that your device is running the latest operating system and that your Dropbox app is fully updated.…

Hey there, @J3ff, let's dig into this! Just to reiterate the situation, it sounds like your client is using a team account and works with archived projects via the Dropbox Admin console. I can confirm your suspicion that the Dropbox Admin console isn’t available in the mobile app, and therefore is not available on the iPad…

Hey there, @PH_2026, welcome to our Community! As a first step, would you mind clarifying which OS you are using? Also, please make sure your computer meets the minimum system requirements to run the Dropbox desktop app. It sounds unusual that the same issue occurred on two different devices. Have you tried restarting the…

Hey @Netbag, welcome back! It might sound trivial, but do you get the same prompt when you force-quit the app and then try to delete that content? Could you also try signing out of the app and signing back in to see if you get the same results?

Hey there, @rzoller, let's jump right into this! Dropbox treats a new Mac (or a freshly reinstalled OS) as a completely different device, meaning it cannot link your new computer to your old external drive backups. It will try to upload everything from scratch as a brand-new backup. Can you walk me through the exact steps…

Hey @DrGanz, thanks for posting here! Happy to see that your issue is now resolved! 😊 If you need anything else, you know where to find us, thank you!

Hey there, @Mushypeas, welcome to our Community! You are right on your latest reply. One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. That could indeed be the case. Could you ask your son to register using a…

Any time @lpvmc! We'll be one post away if you need anything. 😎

Hey there, @lpvmc! Changes you make to these folders on your computer or in Dropbox update both places right away. Keep in mind that if you turn on computer backup, you can only back up files from the main hard drive where the Dropbox app is installed. This is usually your main system drive. If you have other drives…

Hey @John B.131! Happy to see that your issue is now resolved! 🤗 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @Fabio L.! It looks like our normal stable build, no weirdness there. 😛 But keep an eye out, and if you notice any odd behavior, don't hesitate to give us a shout.

Hey there, @1Leviathan, welcome to our Community! I understand you use Dropbox Dash with your team account. Could you please clarify if you wish to purchase Dropbox Dash for your personal account, or if you are trying to use Dash in the same way you use the desktop app for both accounts? I'm asking because you cannot pair…

Hey @Jeconti! If you need anything else, I'll be one post away. Just give me a shout. 😊

Hey there, @Jeconti! I don't want to provide false information, as I am not 100% sure if that document will suffice, or if you specifically need a valid court order establishing the deceased person's intent for you to access their Dropbox account files. However, I located your recently created ticket with our support team,…