Mark Super User II

@"nurhidayaty " wrote:Yours and Mark`s presumption does not make sense. If I am not able to find a cancelling subscription button because I`m a basic account - how on earth can I cancel it? Because you have upgraded a different account. Dropbox cannot charge, or in fact any service cannot charge, a product without being…

Hi @"yomaocorp" Until you are actually a paid user of Dropbox Business the bandwidth limits and support options are set at the lower plan of Basic. Therefore even starting a new trial will do exactly the same thing. This is detailed at https://help.dropbox.com/share/banned-links. You need to pay to use the services fully.…

Just to echo what @"Jay" said, when Dropbox deletes an unused account it doesn't delete anything locally on the device. So you shouldn't need to use anything to get the files back - they will all be on the \Dropbox folder itself as long as they have sync'd and are set to local 

@"nurhidayaty " wrote:I just found out that I am basic the whole time. Why the ****** I am being charged for the past bloody 3 years! Basic means FREE! That means you have upgraded a different account then. Which means its almost certain you have started a trial and not cancelled it. As I said they cannot charge you…

PayPal can only pay the service if you give it the credentials to do so. More than likely you forgot to cancel a trial. If you DIDNT do that then its PayPal you need to talk to as your account has been compromised, however, waiting 3 years is a really really long time! www.dropbox.com/support is who you need to talk to…

It really isnt made clear is it @"Stefan87" ? Pleased its sorted though!

If you didnt give Dropbox Sign (https://sign.dropbox.com/) your details you need to contact your bank. If you DID then its legit. Note you wont find it on this site you need to go direct to Dropbox Sign: https://sign.dropbox.com/

Can I just add to voice of people annoyed by this? Its a feature I use a lot and the lack of communication is shocking.... but sadly what I've come to expect @"DBX_Pedro". 

How long ago is it since you logged in @"DIABLO25"? If its over 12 months I'm afraid the files are not recoverable after being removed for inactivity. 

That was a feature Dropbox trialled and removed 😞 Its one I'd love but as it was removed I cannot see coming back 

@"Hugo42" wrote:Can the client company set up one Dropbox Plus account called say, access@clientcompany.com and all their team use that single email to gain access to the photo library ? No. Sharing of accounts would be against the T&C's and could cause the accounts to be removed with all data permanently lost. However, if…

You need to contact support via www.dropbox.com/support while not logged in, even here. So use something like an incognito window. 

Quickest and easiest way then would be to just copy and paste all files to another location before the share is closed 🙂

You should be able to just reinstall Dropbox from the App Store and log in with your username etc. and everything, as long as it uploaded, should be there. 

Does it give any errors etc.?

Pleased its sorted - just to clarify that they have the files on their online Dropbox account not their phone 🙂

We need more info here @"Wendy Wilkes" What are you trying to do and how? On what etc.

@"albireo13" wrote:On the desktop there is no DB icon in the status bar on the WIN11 desktop! Not sure what's up with that. Dropbox isnt running 🙂 Simply restart the program from the Start menu or reinstall - www.dropbox.com/downloading

Image helps, thank you! Basically that means they have those images saved twice on their device - once in your shared folder and once somewhere else. Dropbox doesn't differentiate between that so it will show everything up on the Photos tab even if its duplicate or triplicate. 

Have you actually checked Dropbox is running though @"albireo13" ? The files and folders are just that they are folder on your machine like every other - Dropbox is just a folder on the machine like Desktop, Documents etc. So it is ALWAYS there. The app needs to run, and you need to see it, on the status bar near the clock…

Hi @"albireo13" Have you given them time to sync? Remember the folder on your machine is just that, a folder, so a move in to it is almost instant but if they are large files it takes time to upload. Secondly do they appear online at www.dropbox.com ? If not what does the Dropbox icon say on the Desktop PC? Is Dropbox even…

Hi @"mayukhsarma" Yes 🙂 You can do that at https://www.dropbox.com/account/security in the devices section

Does it give any messages or errors or anything @"Cassie2024" ?

Where are they duplicated @"FResco1945" ?

Have you tried making the folder you want to use Available Offline?

@"LissaSmile" wrote:Did you ever figure this out? I have the same problem and have lost access to all of my dropbox files via my computer. I cannot find a solution online. So frustrated! Hi @"LissaSmile" The issue has been resolved if you follow the steps given. You need to signout of the account you incorrectly signed in…

Have you made sure they are using recent updates of Chrome and/or FireFox? If they are old it may not work correctly due to security risks. 

Dropbox transfer is designed, and explained, as just a grab of data at X point in time and shared. Its not a live living system like links are. 

Did you reply to the ticket email @"pb4001" ?

Being honest, there isnt really much difference bar the UI. Transfer downloads in to one Zip file quickly and easily regardless of how big it is. It is a snapshot of the data at the moment the link is created. Links are live and update as you change things, but, its not as easy to download everything in one go AND people…