Mark Super User II

bornstunnahh wrote:I hope there’s a chance to regain access. Its unlikely I'm afraid :( Do you have any other devices still connected? https://help.dropbox.com/account-access/lost-email-access 

renatomichel wrote:My computer runs a Windows Server 2019 I wonder if that is the issue - Windows Server is not a supported OS: https://help.dropbox.com/installs/system-requirements 

tiffanywalkEr wrote:The bonus space isn't actually added instantly. Thats not correct when you join via a referral link actually. Its instant just for joining as long as you have installed it on a computer (mobile devices do not count). 

Tracy Christenson wrote:I thought that Dropbox had a "rewind" function that could restore an account to previous point in time before a hack occurred. Does this function not apply to a case like this? It does, but, as the message says it can be overridden by the Permanent Delete command - which is what is very common in…

sarah copland wrote:Is that really everything we can possibly do exhausted? If there is anything at all that can be done I would be most grateful. I dont work for Dropbox I'm afraid but what I'd say is if you could try and have some sort of court order that may help. Also, how long ago was it last accessed? Do you know?…

Dropbox can now do it: https://help.dropbox.com/organize/find-duplicate-files 

Try clearing cache and cookies and see if that helps. If it doesnt try a different browser and if it still doesnt log a ticket at http://www.dropbox.com/support as it sounds like your sharing actvity has been blocked. 

Andrew88 wrote:If a business has multiple people sharing their "Camera Uploads" folder to them, that business has no way to distinguish between which "Camera Uploads" folder belongs to whom, nor is the business able to change the name of the folder for themselves on their end. This is a major problem. Have you tried that?…

pylorns wrote:whats the ETA for putting this functionality in Ubuntu dropbox app for online-only? Dropbox doesnt release ETA's I'm afraid (as when they did they never, ever hit them - or even got close!). 

AllanInCanada wrote:In reviewing community posts, it appears double-billing is a common occurrence. The only way that Dropbox can double bill is if you have two accounts - as has always been the case on here (i.e. sorry to be direct but user error). There is no way for it to charge one account twice. As you have a paid…

Nothing at all to do with the UK Government. Dropbox simply decided that part of the product wasnt viable and stopped supporting it. THEUSER404 wrote:Why was Vault changed to an Folder does that mean end to end encrypted coming into full effect now End to end encryption is only available on certain paid for business plans. 

You go to the billing page to do it: https://www.dropbox.com/manage/billing 

You need to tell us what the issue is @"Tatergolf" before we can help I'm afraid

Where is it not detecting it? Computer or a mobile? Have you tried restarting machine? Or on a mobile device to redetect the payment? What is your ticket number?

If you go to https://www.dropbox.com/account/plan does it show Basic? And using same browser window does https://www.dropbox.com/manage/billing?_tk=web_left_nav_bar show your receipt?

It shouldnt take that long. I wonder if the database is corrupted. To resolve that an unlink/relink works as it rebuilds it from scratch. BUT that does take time, so, do it when you have a spare few hours!

David Hwang wrote:How can I prevent Dropbox from reindexing on every restart? You cant I'm afraid. Its how it knows that the files have not changed since the last time the app was launched - and it compares the files between the web cloud version and locally. However, it shouldnt take huge amounts of time, or, slow the…

Have you tried clearing your cache and cookies @"yazmina" ? Somebody else posted a very similar issue a few days ago and that resolved it. 

ICPadmin wrote:I logged in and there is nothing in the folder. I can still see everything through the link externally, but it is no longer linked to my account so I cannot update anything. You are almost certainly logging in to the wrong account then. If the link is active the files exist somewhere or the link would fail.…

chlojito wrote:My husband has suggested perhaps there are back-ups somewhere (not that he’s an expert, obviously—just trying to give me hope, I think). There arent I'm afraid. Once an account is removed its permanent. Can you imagine the legal complaints and ramifications if they say they have deleted all data permanently…

Deleted items dont use quota. However, the bottom four don't have a size, which usually means they are too large to calculate. Ignore Apps as that doesnt use quota if its the Dropbox designated one. So check Mac, Health Care and Temp files 

As the image said you have 17gb of files on your account. Dropbox isnt misrepresenting the space - dont you think millions of people would complain if that was the case? Thats what is on your account, although probably not your machine. You can see everything at http://www.dropbox.com/home note it MAY NOT be on your…

This isnt a bug I'm afraid, your image really helps, thank you! Because your last edit was 20th Feb 2024 it is over the recovery window (30 days free, 180 days paid). Therefore no previous version is available. This is how previous versions work even though logical process would state that as you only edited it today there…

Jeff Squad wrote:DB and PC are sync'd all the time, as I need DB for my designs. Originally both Iphones are sync'd, drag and dropped and then also the SD card from the camera are transferred. My guess then is number 2 has happened. But they should have uploaded over time slowly if the app was running and other…

Jeff Squad wrote:some you can save, but when you open, they become corrupted and file size is 0kb So, that sounds like they've never uploaded to Dropbox. Few possible things here. * If you used another service/tool before Dropbox and copied and pasted the files in to Dropbox locally did you make sure they were stored…

Jeff Squad wrote:The events page shows some deletions but not the correct folders or file names. Does it show the files actually being added? How far back does Events go? 

Excel online doesnt support Macros I'm afraid. The only way to run these would be to download to your computer if you havent got Dropbox installed, or, if you have open from inside the \Dropbox folder. 

PleaseHelpThankYou wrote:Could it be set up under a different email address with the emails being sent to another email account? Possibly - especially if you use GMail. Make sure you check the email that its coming to carefully. Remember Google allows you to use punctuation and Googlemail.com and Gmail.com interchangeable.…

Its not an error I've ever seen. Is Dropbox running? Can you see it in the status bar at the bottom near the clock? If so what does it say if you mouse over it?

JBLee2468 wrote:This problem is not only affecting me—other users are experiencing the exact same issue. It is probably worth noting as well that Dropbox have in the past done things to cause embedding items to not work - Dropbox isnt, after all, a hosting tool or service. So while you can almost certainly fix it with what…