DBX_Pedro Dropboxer

Hi @"-Lisa-" , Thanks for keeping me in the loop. I will pass the information on to the team. We'll update you as we look into this, if necessary can we reach out to the email linked to your account ? 

Hi everyone, Could we please get a confirmation that this issue has been resolved? If anyone still needs further assistance, feel free to let us know so we can look into it. 

Hi everybody, Thanks for bringing this issue to our attention. Our team is currently working on it. We appreciate your patience, and we'll update you as soon as we have more news.

Hi @"Ophiuhus" , We can understand this is a frustrating situation. Since this is the case we will have to raise this issue internally in order to help you further. I will add the last picture sent to us to the team as well. We greatly appreciate your understanding and patience over this period for the team to check this…

Hi @"Ophiuhus" , Can you please try the following : Go to the top left corner press the Apple Logo System Settings Network Firewall Options from the Firewall Untick block all incoming connections Then allow incoming connections from Dropbox Is this something you are able to do ? If you are able to do it does it resolve the…

Hi @"Ophiuhus" , Thanks for reaching out to us about this. Is this happening with the Dropbox app ? Can you please provide a screenshot of the error message?

Hi Everbody, Just wanted to provide you a quick update on this, the 250 mb promotion is no longer available. Feel free to reach out if you have any other questions.

Hi @"Shendare" , Thanks for reaching out with that additional information. We have raised this issue internally, and our team is actively looking into it. We will provide feedback as soon as we receive it. 

Hi @"hase-shiba" , We wanted to provide you a quick update. This situation was raised, and at the moment we do not have a particular date for resolution yet, but our team is making every attempt to fix this. We greatly appreciate your understanding and patience over this period.

Hi @"Shendare" , Thanks for reaching out. In this case are you using the dropbox website directly? Did I understand this correctly ? Can you please provide the screenshots of the steps you are taking? This will help us to assist you further.

Hi everybody, We've passed your feedback onto the team and they're looking into it. We'll update you as soon as we have information we can share. We greatly appreciate your understanding and patience over this period.

Hi @"jsingh2024" Thanks for reaching out to us. Let's start by checking if you can check online to your account via dropbox.com ? In order to help you with this would you be ok for us to contact you by the email linked to this account ?

Hi @"Joelo" , Thanks for getting back to us. There is another option for you to ask the IT , these are the steps : Go to the top left corner press the Apple Logo System Settings Network Firewall Options from the Firewall Untick block all incoming connections Then allow incoming connections from Dropbox Can you please ask…

Hi @"Joelo" , Thanks for reaching out to us regarding this important issue. In order to circumvent the firewall blocking the app we can do the following: * Look for search bar * Then type terminal * When the terminal windows opens: * Type the following command sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add…

Hi @"cloudres" , Thank you for contacting us today. In this case we are still waiting on the internal feedback. We will get back to you with an answer as soon as possible. 

Hi @"Travel G." , Thanks for the update. Can you please confirm that your issue been resolved ?

Hi @"sbail1939" , Thanks for reaching out. In this case please look into the following information . You would need to be aware on the note copyrighted material. If there's anything else you need or want to talk about please don't hesitate to reach out.

Hi @"jg2599" , We've passed your feedback onto the team and they're currently looking into it. We'll update you as soon as we have any additional information.

Hi @"mspink" , Thanks for reaching out. Keep in mind that company issued Laptops in general might be limited to the restrictions set by them. Can you please try instead the following steps: * Go to the top left corner of the screen * click on the apple * System Settings * Network * Firewall * Options from the Firewall *…

Hi everyone, We've notified our Engineering team that Dropbox is not starting on Sequoia for some users, and we are currently investigating. We may need to reach out to affected users. We'll provide an update here when we have more to share. We greatly appreciate your understanding and patience over this period.

Hi @"byang92" , Thanks for reaching out. This was detected on our side and according to the engineers this issue has been resolved. According to the latest post this appears to be working for you once again. Can you please confirm ? If necessary please advise us and we can investigate further. 

Hi @"Dominicus B." , Thanks for reaching out to us and providing a much easier alternative solution to the one I provided. We appreciate this and will share this with other people in the community facing similar issues. 

Hi @"marty39" , Thanks for reaching out on this. Let's get into it straight away, a possible resolution you can follow in the Mac is : * Look for search bar * Then type terminal * When the terminal windows opens: * Type the following command sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add…

Hi @"orthospine" , Thanks for reaching out to us. After the reinstallation of the dropbox app and using it, is it working correctly? Please advise us if you have any additional query. 

Hi @"jkc-muc" , Thanks for reaching out. Could you please try doing this: * Look for search bar * Then type terminal * When the terminal windows opens: * Type the following command sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app It will ask you for the password of the Mac next After…

Hi @"mspink" , we are sorry to hear about this issue. We are looking to follow up on this , to see if the reinstallation has resolved this issue for you. If this is not the case can you please let us know ?

Hi @"eaceti" , Thanks for getting in touch with us. We understand how upsetting this issue can be. In order to help you can you please confirm that the Dropbox version v208.4.5824 is still not working ? If so what would be the error message in question. Once we have this information we can take it from there. 

Hi @"zmre" , Thanks for getting in touch. We apologise and understand how frustrating it is to deal with a issue like this. Does this issue persist for you? If it does can you please advise us on the error message please? We can take it from there. 

Hi @"arnabghosh" , Thanks for reaching out to us. Just checking are you able to access Dropbox now ?

Hi @"hase-shiba" , Thanks for reaching out. We've passed your feedback onto the team and they're currently looking into it. We'll update you on this matter when additional information is provided.