DBX_Pedro Dropboxer

Hi @"ctyrider", Just checking in to see if everything is up and running on your end. Can you let us know if you can access it now? Thanks.

Hi everyone, We’ve made some improvements to the redemption link. Can you please check it one more time? Just let us know if it’s working. Thanks.

Hi @"37594024", Thanks for reaching out to us. If you’re having trouble with Dropbox links, you might want to try a few things. Clearing your browser’s cache and cookies could help. Sometimes, turning off browser extensions that might be messing things up works, too. It’s good to check that your browser is up to date as…

Hey everyone, Thanks for getting in touch. We understand your concerns about the promotion details, and our team is looking into it. We'll let you know as soon as we have more information. Thanks for your patience.

Hi @"halfpenny", Thanks for sharing more details about this. I've passed the info along so the team can check it out and figure things out. We'll keep everyone updated as soon as we hear back.

Hi everyone, Just so you know, our team is looking into it. We’ll let you know as soon as we have any updates. Thanks for being patient with us.

Hi @"halfpenny", We understand this is taking more time than what we expected. Our team is on it and looking into the issue. We’ll update you as soon as we have news. Thanks for your patience.

Hey everyone, We just wanted to let you know that we’re working on it, but it will take a bit of time. We understand that the time it is taking to resolve this situation hasn't been the best; however, we really appreciate your patience while we sort this out. We’ll keep you posted as soon as we hear more from the team.…

Hi @"Cameron McIntosh", Thanks for reaching out about this issue. I just wanted to let you know that we haven't heard back from the team yet. We're keeping an eye on it and will update you as soon as we know more. Thanks for your patience.

Hi @"Harald P.", Absolutely. We’ll make sure to share any updates with everyone affected by this issue. Your input is important to us, and we want to keep the conversation going for everyone involved. Thanks for your engagement.

Hey @"Orion C.", Thanks for sharing your thoughts. We completely understand your concerns. Please know that we value everyone's feedback, and it helps us improve our processes. I want to assure you that we’ve acknowledged the issue and are working hard to find a solution. Our team is currently following our internal…

Hey @"LadyBug17", We know this is taking a bit longer than we'd like, and we totally understand how frustrating that can be. Just a heads up that our team is looking into it. We'll update you as soon as we have more information. In the meantime, it seems some folks have found success with the earlier solution we provided.…

Hey @"Measle", Thanks for your message. We understand your frustration with the promotion details. We want you to know that our team is looking into this situation. We’ll share more information with you as soon as we have feedback. Thanks for your patience and understanding.

Hey @"Mark", Thanks for reaching out. I’ll make sure to pass your thoughts along to the team. We really appreciate your patience, and we’re working on keeping everyone in the loop better in the future.

Hi @"manzanarez99", We understand this is taking some time. We are looking into this, however we can’t share a specific timeframe right now. Thanks for your patience as we work through this. 

Hi @"hase-shiba", Our team let us know that this has been sorted out. Can you check and let me know if it’s the same for you?

Hi @"LadyBug17", Thanks for reaching out and confirming this issue persists. I’ve passed your info to the team so they can look into this issue further. We really appreciate your patience while we sort this out. 

Hey @"camall3n", Thank you for reaching out. We understand how important this is to you, and I wanted to let you know that our team is on it and is reviewing this. We’ll keep you posted as soon as we have any updates. Thank you for your understanding and patience.

Hi @"rtg2", Thanks for reaching out. We understand how frustrating those PC lockups can be, and we appreciate you sharing your experience. If you’re still having trouble, would you be able to provide an error message you are getting?

Hey everybody, Thank you for your feedback. We understand the frustration of waiting, especially when important features change. We’ve shared your feedback with the team, and they are looking into this issue. We recognise how crucial this feature is for you and are addressing your concerns. We’ll update you as soon as we…

Hey @"LadyBug17", The team has come up with a couple of steps for you to try. If you’re on a Mac, select the text you want to copy first and then press cmd+shift+v. For Windows users, just highlight the text you want to copy and then you should use ctrl+shift+v instead. This should help you maintain the formatting. Would…

Hi @"BriGuyOSC", Just a quick follow up. Did turning on Windows notifications do the trick for you? Let us know if there’s anything else you need help with.

Hi @"Keo Dara B.", Thanks for reaching out. The current information related to the Dropbox Desktop App is in this link. Be aware that the Dropbox plans to discontinue functionality for Windows 7, 8, and 8.1 desktop applications in May 2025, with updates and support expected to cease after October 22, 2024. Hope this helps. 

Hi @"LadyBug17", Thank you for contacting us promptly. Your information has been passed to the team to investigate the issue's persistence. We appreciate your patience and understanding.

Hi @"Cameron McIntosh", Thanks for getting back to us quickly. We will check this with the team. We will get back to you once we hear back from them.

Hi @"Tamauro", Thanks for reaching out to us. We are sorry to hear you are experiencing some issues with this. Can you please also confirm if the firewall is active at the moment? Is it ok to reach you in the email linked to this account?

Hi @"djfriend", Thanks for confirming that. I will then pass this to a internal team. Is it ok to reach out to you to the email linked to this account? We can take it from there. 

Hi @"Lentinim", Thanks for reaching out to us. Can you please check the firewall? Can you please try the following? * Go to Apple logo top left corner * System Settings * Network * Firewall * Can you check if it is allowed for Dropbox? We can take it from there.

Hi @"eferrariph", Is it ok to contact you through the email connected to this account?

Hi @"eferrariph", Thanks for reaching out. It sounds like you are experiencing an issue with missing system icons. Can we try the following: -click on the Apple logo in the top left corner. -then we select Force Quit. -select Finder and relaunch. Has this helped?