-
"This didn't work for some reason" error, when trying to access a shared folder.
-
How can I edit my Microsoft Excel files directly from the desktop app and not the website?
Hello, I am having quite the frustrating issue with my dropbox excel files not displaying on my firefox downloads. They are opening, but seemingly NOT from my desktop app, but rather the dropbox.com website, even though I have the correct folders all linked to my computer. The excel files from my dropbox app was always set…
-
Permanently delete option does not show anywhere
I have trawled all the articles here and read the Help article from April 2025. I can't beleive a major cloud provider cannot make something as simple as permanently delete...simple. In most articles it says "click deleted items in left sidebar" but this does not exist If I click on a folder I do not get any option to…
-
Dropbox isn't allowing me to view or share files on the mobile app/website.
Both on phone app and the website. They show for a second and then say "something went wrong our end" with a dart board graphic? I also can't copy the link to a file from the right click menu or share any files? This is incredibly annoying as I need to send a folder. Thanks for the help.
-
"Upload failed. Please try again" error when uploading files on the website
Upload failed. Please try again Has been happening for the last 2 weeks. I'm using Safari. I'm on the basic plan, used just over 463MB. The files I'm trying to upload are pdf and csv files, 20-60MB in size from my MacBook, definitely local files, not on GWS etc.
-
'Empty Files Cannot Be Uploaded', but the files aren't empty
Help please! I am uploading a folder from the company server and getting "empty files cannot be uploaded" errors for a handful of them. They are not empty and I can open and view the files on my computer to confirm (all PDFs). I tried copying the folder to my desktop and got even more errors. I did clear the browser data,…
-
I was uploading files from my external drive to the Dropbox website, and they're all missing.
I have been uploading files/folders to my new Dropbox account and have an external ****** drive that I've been uploading to Dropbox. I've been doing it slowly, one folder at a time or several files at a time. Yesterday I attempted to upload a file with lots of videos - this was a Photography class with video lessons. It…
-
Dropbox is freezing and one photo flashing
I created a folder with several photos. One is flashing. I cant delete it. Anything I now do results in a message system unresponsive- wait or reload. Waiting doesnt resolve it. I cant delete the flashing photo or the entire folder. Nor create a new folder. I am using the web application. I tried with Chrome (Version…
-
Persistent issue: upload speeds are incredibly slow for years
Dropbox upload speeds are incredibly slow. Issue persists for years. Dropbox mods shut down discussions I have seen complaints from many people that Dropbox upload speeds are incredibly slow. Often less than 50 kBps. I have experienced this issue intermittently for years, but over the past 3 months it has become a daily…
-
The Dropbox website is glitching and freezing
Over a month ago I uploaded some files to share with a client and since then some time after, the website seems to be glitching and the files show as a flashing on the screen and I can't get the site to work after I click on share or anything else and freezing starts. This is still going on and I have installed 3 different…
-
Pre-existing online Dropbox files won't sync to new Dropbox desktop folder
I have recently installed the Dropbox application to my computer, and when I add or delete or rename files on my computer, it updates online and vice versa. However, none of the files that I have always had in the online Dropbox are appearing in the computer Dropbox folder. Do I get all those files down into the desktop…
-
Full video not downloading, only part of it.
Not really sure what is going on... I have tried downloading multiple different video files that are on a shared dropbox, but the full video does not download. It says on my computer that the video is the full length, etc. but it only downloads up to about 20minutes max (usually a max of 5-7GB). (I am using a chrome…
-
Files are missing from my account online but I see them in my local Dropbox folder
When I open my Dropboxfolder by logging in on dropbox.com, I lack content if I compare it wit what I see if I open my desktop folder which has more content/folders and reflect what would expect to see. Is it a username issue? Does anyone have a tip of where to start searching?
-
Wix Dropbox App going end of life?
Good afternoon, It would appear that Wix has chosen to drop the Dropbox App that allows visibility/access to specific Dropbox folders directly from a Wix site. Are there any alternatives that anyone is aware of that could support a real-time peering between a Wix website and a specific Dropbox folder to upload and download…
-
Is there a way for users to upload photos to my account directly from their devices?
Hi everyone! I need to integrate a web widget into a website so that users can upload their photos. Dropbox have such a widget or do I need to look for a third-party solution to integrate with your storage?
-
Page isn't loading when opening a file in "Excel for the web" on Safari
Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly. I'm trying to open it…
-
Newly made embedded mp3s won't play, they are grayed out.
I have a website where I share recordings of my piano playing with family/friends. I use blogspot to link to the audio files that are in a public folder on Dropbox. I have used the same html for 12 years, but suddenly the copied links from Dropbox won't work embedded - the controls are greyed out. I've spent 2 hrs trouble…
-
Is there a workaround to download large files online?
I'm sharing a multitude of large files with colleagues via a Dropbox link that are nearly 120GB in size. However, they're telling me Dropbox doesn't allow them to download it due to an error saying the "zip file is too large". Confused, I tried the link on an incognito browser to see for myself, and I see the error too.…
-
A Word document is empty after downloading it on my device
When we download a word document (that shows content when opened in dropbox) it is empty (blank). What is the solution. I want people to be able to download this and not have to work with it in MS online.
-
Remove "Log in or sign up" Popup when downloading from a shared link
We recently chose Dropbox as the best-looking and most functional drive-sharing tool for our video production company. However, there's an annoying popup prompting clients to log in or sign up when we share links. The "Continue with download only" button is easily missed, especially by older clients, making us look…
-
Where did the the heading "Deleted Files" go?
Just in the last few days, the "Deleted Files" button has disappeared, so how do I permanently delete files now? Thank you in advance!
-
Can I get the actual creation date of the file, and not just the upload date?
I am not understanding how I can find out details on when a file was created. For example I have uploaded 714 PDF files today to a Folder PDF_11_10. When I look at the folder ALL the files show a modified date of today. Is there a way to get the actual creation date of each file and NOT just upload date. I have followed…
-
The shared link URL is different on the website vs the URL from the Windows app
In website the url contains &st=xxxxxx so we can use the link with with dl.dropboxusercontent.com ending with ;raw=1 While the windows app's sharing link doesn't include the &st=xxxxxx hence chaging dl.dropboxusercontent.com ending with ;raw=1 doesn't work.
-
****** Application cannot be submitted
Hello, I'm trying to submit the applications for this Product Manager position here: https://jobs.dropbox.com/listing/6730240?gh_src=aonhf1 I think the application read my zipcode and think I belong to zone 1 but attempted to submit my application using a different zip code (Zone 2 or 3), but it still doesn’t accept the…
-
Naming conventions are sometimes buggy in subfolders.
I have a parent folder with an automation that's supposed to rename every file in its subfolders to a certain format, but it's been very buggy on if it actually works or not... I don't know if it's just bugged or if there is a solution. I'm using file requests in every child folder if that helps.
-
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox…
-
How to disable annoying "Upload Complete" pop-up
I have multiple Dropbox accounts for several different clients, and as such, I must use the Dropbox website for uploading and downloading files I share for one of my clients. When I want to add my files to a Dropbox folder via the website, I always get a pop-up box with a confirmation that my upload has completed. This…
-
Restore files isn't working
I have tried this in both Edge and IE, on Windows 7 and 10. When I try and restore files and folders in the web interface, it says restoring but nothing happens. If I go back to the list of files they remain deleted.
-
Is it possible to have different branded banners for folders?
I think I would be amazing to have the possibility to change the banner for each folder. I have multiple clients, and I would love to be able to personalize their folder with their logo.