Web

Newly made embedded mp3s won't play, they are grayed out.
I have a website where I share recordings of my piano playing with family/friends. I use blogspot to link to the audio files that are in a public folder on Dropbox. I have used the same html for 12 years, but suddenly the copied links from Dropbox won't work embedded - the controls are greyed out. I've spent 2 hrs trouble…
Dropbox Paper isn't loading any images, why?
Hi I have a problem with the paper.dropbox.com my images are not appear:
Is there a workaround to download large files online?
I'm sharing a multitude of large files with colleagues via a Dropbox link that are nearly 120GB in size. However, they're telling me Dropbox doesn't allow them to download it due to an error saying the "zip file is too large". Confused, I tried the link on an incognito browser to see for myself, and I see the error too.…
A Word document is empty after downloading it on my device
When we download a word document (that shows content when opened in dropbox) it is empty (blank). What is the solution. I want people to be able to download this and not have to work with it in MS online.
Remove "Log in or sign up" Popup when downloading from a shared link
We recently chose Dropbox as the best-looking and most functional drive-sharing tool for our video production company. However, there's an annoying popup prompting clients to log in or sign up when we share links. The "Continue with download only" button is easily missed, especially by older clients, making us look…
Where did the the heading "Deleted Files" go?
Just in the last few days, the "Deleted Files" button has disappeared, so how do I permanently delete files now? Thank you in advance!
Can I get the actual creation date of the file, and not just the upload date?
I am not understanding how I can find out details on when a file was created. For example I have uploaded 714 PDF files today to a Folder PDF_11_10. When I look at the folder ALL the files show a modified date of today. Is there a way to get the actual creation date of each file and NOT just upload date. I have followed…
The shared link URL is different on the website vs the URL from the Windows app
In website the url contains &st=xxxxxx so we can use the link with with dl.dropboxusercontent.com ending with ;raw=1 While the windows app's sharing link doesn't include the &st=xxxxxx hence chaging dl.dropboxusercontent.com ending with ;raw=1 doesn't work.
Job Application cannot be submitted
Hello, I'm trying to submit the applications for this Product Manager position here: https://jobs.dropbox.com/listing/6730240?gh_src=aonhf1 I think the application read my zipcode and think I belong to zone 1 but attempted to submit my application using a different zip code (Zone 2 or 3), but it still doesn’t accept the…
Naming conventions are sometimes buggy in subfolders.
I have a parent folder with an automation that's supposed to rename every file in its subfolders to a certain format, but it's been very buggy on if it actually works or not... I don't know if it's just bugged or if there is a solution. I'm using file requests in every child folder if that helps.
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox…
How to disable annoying "Upload Complete" pop-up
I have multiple Dropbox accounts for several different clients, and as such, I must use the Dropbox website for uploading and downloading files I share for one of my clients. When I want to add my files to a Dropbox folder via the website, I always get a pop-up box with a confirmation that my upload has completed. This…
Restore files isn't working
I have tried this in both Edge and IE, on Windows 7 and 10. When I try and restore files and folders in the web interface, it says restoring but nothing happens. If I go back to the list of files they remain deleted.
Is it possible to have different branded banners for folders?
I think I would be amazing to have the possibility to change the banner for each folder. I have multiple clients, and I would love to be able to personalize their folder with their logo.
Is there an automatic date change to current date when uploading?
Why this automatic change of date to current date when upload files to Dropbox -- no other cloud type storage system does this date change? I use both Safari & Windows (depending which laptop I use at time) to do these file uploads. Its a pain in butt that it changes date so I have to upload then go in and modify to date I…
How can I see the full path of files found in search?
When you search for a file show the full path of that file so we can understand where it is located. Right now, after finding the file and clicking on it, it shows only the folder it is in and one additional level up. There is no button or option that says "Show Full Path," so there seems to be no way to see the full file…
I see a "Folder updates in progress, please try again later" error and I can't share any folder.
Hi Dropbox team Keep having the above message when I share a folder. I have tried to share the folder with different people or share a different folder with different people and share folders in the Incognito window, but I keep getting the same message. Please let me know what to do.
"Meet Your New Sidebar" keeps popping up every time I access Dropbox in my web browser.
"Meet Your New Sidebar" keeps popping up every time I access Dropbox in my web browser. If I hit Next and then close, it will come back again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again forever. How can I get…
File opened "x minutes ago" when I didn't open it?
I was looking for a file I'd accessed on my phone, but was having a struggle seeing files based on how recently I'd accessed them so I tried on the web client instead I was shocked to see various flags of files being opened within the last hour that I hadn't accessed! I checked the files and they were only…
I can't move a folder on my account from the web or desktop
I have a folder that I'm trying to move, I've tried moving it in all of the following: * Web interface * MacOS Finder * Windows Explorer The web version just gives me a generic error like 'cannot move folder' etc. Trying it on Mac / Windows just results in a neverending 'Snycing' process. The folder itself contains very…
The text disappears from my search bar on the website while I'm typing.
Using the site version - the text I enter will disappear halfway through what I'm typing and I have to clear out the bar and start over. Happens to every user on my team and did not used to be like this. Really annoying and time consuming to do everything twice. Not sure what caused the behavior change but please fix this…
🌟🤝Community Spirit Badge 🤝🌟
Hey everyone! 🌟 It’s Theresa here. You’ve probably seen me hanging out in the Community, jumping into conversations and joining discussions (if you haven’t seen me before, well, hello 👋). And while doing that, I’ve noticed something pretty great (well, we all have here on the Dropbox Community Team) – so many of you are…
How do I locate large files/folders on the web (not laptop)
I have a free version with a limit of 16.3GB. I normally have about 13-15GB in use, so around 85-90%. This morning DB tells me it can no longer sync, and apparently I have used 32.5GB of my allowed quota of 16.3GB! Yesterday I'd only used about 14GB. How can I find out what these files are? Is there any to search (on the…
Dropbox is slow to upload only when using one computer. Tried website and desktop app.
Tried resetting the desktop app completely. Tried the web version. Seems to say 2 hours for a 70mb file. Tried an alternative, one minute to upload Tried on another computer on the same network, runs fine. One minute to upload in the browser What is it on this certain computer causing this? How can this be fixed?
I'd like the ability to shorten the URLs of shared links.
When I share a file with a client, the URL created by dropbox is always really long and ugly. I always go to TinyURL and create a nicer looking shortened URL to put in the email. It seems like dropbox is missing a chance to have their own service like this. Please gives us shortened URLs!
I don't see a list of my folders when copying/moving files on the Dropbox website again.
The Folder List will not populate when trying to copy of move files on the Dropbox website. I wish Dropbox had told me what the problem was the last time this happened. After way too much time addressing it then, issue just went away and resolved itself or Dropbox did something to fix it without telling me what it was. I'm…
Dropbox website login or download link opens white blank page in Edge.
As in the subject when opening login page or link only blank white page is shown, also in InPrivate mode. it is only on Edge. On Chrome it works fine. I cleared cookies and browsing cash, and disabled extensions with no luck. Screenshot:

Web

Discussion List