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"That didn't work for some reason" error; I can't open my shared link.
I have a shared link to a gaming document that I've been using for a while. However, every time I've tried to use the link over the pass couple of days, I get the message shown below. I've refreshed the page, used different browsers, cleared my cache, but nothing seems to work. I've had others test the link and they've…
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How can I view the number of files and images in a folder?
This seems like a simple enough task but I can't figure out how to view the number of anything in a folder. For example, how many of my images have transferred from my phone to my dropbox account? What's the difference between the "photos" folder in the left hand menu (web version) vs "camera upload" folder on the app? I…
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The shared link I sent out truncates the names of files included. Can I adjust the name column?
I’m trying to share a collection of files with non Dropbox users by sending them a link. The files have long names. When the recipients click on the link they get a list of files with very shortened names, such that they cannot tell at a glance which file is which. On the other hand the column showing the size of the files…
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Unable to upload 250 GB from WIN11 laptop both from web and desktop app
I pay for Dropbox Plus and have heaps of cloud space to upload to. Unfortunately I can't seem to be able to upload a 250GB folder whether I use the website or the Desktop APP. Am I missing something fundamental or is 250GB over a limit. It's driving me nuts. Thanks for any help. Vic
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My shared links can't be viewed properly (the content isn't showing).
Hello team, When I click on the 'share' button on a folder to generate a link, and then view the link, I can't view the database properly. This persists on all browsers, and devices including mobile. Find attached an image.
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I can't delete a large folder due to "1 item couldn’t be permanently deleted" error.
I get this error when trying to permanently delete a folder in my trash. I checked, as suggested in the other discussion about this, and the folder is not shared (this was the problem in the other discussion). In fact, I am the only user on my account and have zero shared folders. I believe the problem is because the large…
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Do files sync to a computer after getting deleted?
Here is the reason I ask: I have about 10k files in my Dropbox (on web). I am currently syncing with a computer (on desktop), but it says the status is downloading about 800k files. My only guess, is it is some how syncing deleted files as well? Or is it something else, or is my guess correct? I would like a solution to…
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How user-friendly is Dropbox on web, and how seamless is your collaboration with your team?
Hey everyone! I'm Ela, a Product Manager at Dropbox. Our team is dedicated to improving the Dropbox web application to ensure a seamless and user-friendly experience for efficient team collaboration. I'm eager to learn about your usage of Dropbox on the web. Particularly, 1. Which features on Dropbox web do you find…
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Zip file can not decompress Mac OS X
Hello DB. I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself recreated this on a Macbook Air M2 on OS X Monterey and ****** Sur. The downloaded zip file has the correct size, but is corrupt.…
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When I try to upload content using the website, nothing happens.
Since last week I have been unable to upload any files to the Dropbox website. When I click 'upload or drop' and then choose 'file', nothing happens. I have tried clearing the browser (Chrome) cache and deleting cookies, restarting my laptop, and trying a different browser (Edge), but no luck with any of those potential…
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Direct link to a mp4 for webpage video slider background
Hi, Am I allowed to direct link to my uploaded mp4 in Dropbox to provide the video background to my webpage slider? Can I just use the Dropbox bandwidth or what's the policy/limitation? Thanks
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Tagging while using Dropbox App & online
I’d love to be able to add tags to each of my photos, while using the app. I’m a sports photographer and it would be great if I had the ability to quickly add a tag for each player the way I’m able to add comments to each photo. I can do it on my desktop, but that is also very clunky. There’s got to be an easier way to see…
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I added a folder to Dropbox from the website, but only 200 files got uploaded.
I added one folder from my D drive to my Dropbox backup and it quickly backed up about 200 files and then stopped. Nothing else got backed up. So, I deleted that folder from Dropbox and added it again, with the same result. Can anyone tell me what's going on?
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How can I send pictures to a client to download without email and without their own Dropbox account?
I am shooting Santa pics and want the clients to upload and print the pics themselves. How can I do this without emails and without them having Dropbox?
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Cannot open shared links on the Dropbox site
I cannot open dropbox-links. Even if I send a link from my own dropbox to myself i'm not able to open it. (Error message: "Something went wrong") I can open the link from my mobile, ipad and another pc on the same network.
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What is the best way to utilize Dropbox when listening to music?
I placed my music in dropbox. If I want to listen directly using dropbox, I can listen only to one song at a time I had to select an other song in a folder to listen again. Is there a possibility to listen to more songs or a complete CD?
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Large PDF files not being found using search (contents)
Hi, I’m currently evaluating Dropbox as a tool to store PDF files for easy access using content search (keywords etc). At the moment, I’m just using a number of test documents to assess the suitability I will mainly access on iOS devices, using the Dropbox apps. Overall, it seems good, however it refuses to find large PDF…
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I'm unable to move a folder back to the team space from my personal folder
I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Dropbox account. People still have access, but it is in the wrong place. I assume I accidentally dragged it in there. The…
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Can I tag people in photos and have Dropbox recognize them for search purposes?
Is it possible to learn Dropbox what is on images in a familiar way iPhone Photos....something like 1. Provide a photo of John Doe 2. Tag John Doe in the photo 3. Search for all images who have John Doe on it.
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Transcript gives no option to download or export.
Hi there I have been sent a film in Dropbox. I am able to view the autogenerated CC transcript of the film, and it looks pretty accurate. I would like to download this transcript and then pair it with the film for offline viewing, as a SRT or something. However, when I follow the steps to download / copy the transcript it…
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QR CODE DIRECT LINKS....
QR CODES! Hi there - - wondering if there will be a way to easily create and direct with a qrcode into a dropbox folder? I am creating multiple promo and other videos - and will be using QR codes for events, etc - and prefer to keep everything in dropbox - the other options require giving the materials shared to another…
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Naming convention not working on video files.
When logged into the web (Firefox as the browser), I set a naming convention for a folder so that it lists the Date Captured, then lists the time from the metadata: YYYY-MM-DD-HH.MM. When I did this, it worked for all of the photos I added in, but it didn't work on the videos at all no matter what I tried. Is this not…
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Why can users edit my PDF files in shared links with view-only access?
I have a PDF I'm trying to share out, view only, to everyone who has the link. I have it set to View only. I have the folder set to View only. But when I share the link, the full PDF edit tools are avaiable and anyone can edit (or write all over) the PDF. This seems to be a Dropbox error. Here's the file — see for…
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Error Message: Couldn't share, but it might work if you reload the page and try again.
Hello, I am unable to share folders. Each time I click the share folder button and enter the required information, I get the following error message: "Couldn't share, but it might work if you reload the page and try again" "Folder Upgrade in Progress, please try again later" I would appreciate a solution to the above…
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Is it possible to remove Dropbox folders from the 'All files' view?
Hello, Recently, someone in my organization asked about the folders that appear by default in the 'All files' view in Dropbox. (an example of the view is embedded into this message. In the view below, there are folders named "Admin" and "NAMI LACC Team Folder" in addition to a folder the Dropbox uses has containing files…
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Advanced search based on key phrases
I seriously need advanced searching. Dropbox used to have these features (like search exact phrase) in 2015, but somehow removed them. So how can I do advanced searching in dropbox? Like: List files with age between x and y Contain the phrase "a b c" are of type *.pdf ...
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How many people can access a link to a shared file at once?
Hello hive mind! I wanted to share a file with photos with 70 people. They are now getting an error message saying that the link has been temporarily disabled because too many people have accessed it. Question 1) What is the limit? I haven't found that information anywhere on Dropbox, and the live sales agent couldn't…
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Unable to open docx file on Dropbox preview page so I cannot see what the comments are referring to
I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are only visible on the website and not when the file is opened via the desktop app. However, my issue is that now the docx file…
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Files stuck uploading in queue on the website.
Hi! This is a new issue I'm having that just started randomly! I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just drag and drop into a Dropbox folder. They would take a few minutes to upload depending on file size but it always went smoothly! Now…