Web

Using the @ function to tag people in comments.
Why can't people that aren't part of our team but have been invited to a folder use the @ function while making comments?
epub files supported but something went wrong
I keep getting the error message 'epub files are supported but something went wrong'. I've tried different browsers. I have received similar files ( previous versions of same file) from same source without issue. They say there is nothing wrong with their file, it opens on their end.
Trying to download a zip file from the web, but the server disconnects. What can I do?
I am trying to download a 6gig zip file over a connection speed of 1Mb/s, which is pretty slow, but from what I have been doing has been consistent. When I get to about 4.1Gb downloaded the dropbox server disconnects and I get the following message "curl: (18) transfer closed with outstanding read data remaining". I have…
No results when searching for files I recently added to my account
I am trying to search in some recently added files and notice that I get no results for files I've added in the last week or 2. I can open a folder and see that the picture is in the folder but when i search for that picture by file name it says "no results". I've tried it on the Adroid App and on a web browser. The files…
Can I remove the new right click context menu on the website?
I've had an annoying new issue crop up that I can't find any answers for. When viewing my company files on Chrome, previously I could right click on a file and get the Chrome menu, which included "Open link in new tab", "Open link in new window", etc. Now, when I right click a file, it is selected (with the check mark) and…
Remove file extensions from file name
Hi For some reason my drop name includes the file type in the name of the document in dropbox ie:- I save a document called "karen" and it now has to be saved as "karen.msg" or "karen.pdf" dependent on what type of file it is. I used to be able to just call the file karen. How can I term the .extension bit off please.…
Upload files button doesn't work
I am trying to uplload a word file from my MacBook. I click on "upload files" on the right hand menu in a folder, but nothing happen - it's as if the button just doesnt''t work any more. I've not changes anything on my MacBook or Dropbox. Help!
Cannot open Dropbox website through Linux client
Similarly to the issue described here, on a fresh Ubuntu 20.04 with the dropbox client recently installed, by the time I press the button on the app to say "Open the Dropbox site", the browser opens a new window with a local file in the url starting with tmp which can't resolve in a proper site. The issue happens in both…
Convert video from mov to mp4
Hi there I am putting together a series of short videos from my partner’s friends to make one long birthday message video for Covid times. Some people have sent videos in different formats and I think I need to convert them all to MP4. Does anyone know how to do this? The dropbox help area said to click on the three dots…
How can I open an HTML document in Dropbox and go directly to an anchor tag
My requirement is fairly complex, but to understand the issue better I have a simple test HTML file with <a href="#xx">go to xx</a> at the top of the body, and an anchor <a id="xx"> at the end of several pages of text. As expected, on DropBox clicking on "go to xx" takes the browser down to the bottom of the text. On a…
Can't download files: "Failed - Network Error"
Hello, I've been having trouble to download some files from my dropbox account. I click to download the file, it starts, but then it sops, saying it Failed - Network error. Is there anybody here having the same problem? How can I fix it? I had this problem with multiple files, with different sizes (from 2GB to 7GB) and…
Cannot access dl.dropboxusercontent.com in South Korea
Used to work well a couple of days ago. To help you figure out the problem, here is my attempt to type "curl" in cmd prompt: curl https://dl.dropboxusercontent.comcurl: (6) Could not resolve host: dl.dropboxusercontent.com In case of error message in Chromium browser, it returns DNS_PROBE_FINISHED_NXDOMAIN error. I have…
Opera Browser and the Password App
As the Opera Browser is (I believe) built on the same engine as Chrome/Edge can I ask that there be a fully working extension for the excellent DropBox Password manager please. Especially now that the stand alone version is being shut down or being subjected to 'sunsetting'.
Watermark on Video Files
Hi, Does anyone know if the Watermark function available in the Business plans will work on Video files? Thank you
slow deleting files on dropbox.com
when i go into a folder with say 80 files (50mb files) and click to select them all and then delete it used to be instant. Now it can take 30 seconds or more to delete 80 files from the website. This has only happened in the past week. Before this everything was instant. Help!!!!!!!
Safari opening new tab and redirecting to the link instead of downloading without leaving the page
Hi! It works perfectly in Chrome links with ?dl=1 In Safari it opens a new tab or redirects to the link to the investment of only download as it happens in Chrome. Is there any solution for this? My sample page: https://motionloop.com/trendy/elementor-196/?redirect_to=0
No security apps but still can't log into my account on the web on specific computer
I know my user NAMES and PASSWORDS. I CAN login in on any computer, except the ONE that I need my Dropbox working. I have tried with EDGE, CHROME and FIREFOX (Windows 10). I tried PRIVATE mode on THREE browsers. I enter my email and password. I choose sign in. I get the login screen again empty. The app does nothing.…
Error 500 when attempting to sign in on the site
i am getting an error 500 when i try to sign in ive already cleared my cache and tried using a different browser i submitted a bug report using the "self serve tool" and received an automated response to use the "self serve tool" this has been going on since yesterday and i dont see any outages listed on the outages page…
Difference between dropbox app and web-based dropbox, please?
Can you please help me understand the Difference between dropbox app and web-based dropbox ? I have both, but am used to the web-based. Any advantages to using the app only? Thanks
Dropbox.com error messages
I have tried to access "All Files" in Dropbox.com today but I keep getting the following messages: "There was a problem completing this request." "Something went wrong at our end." The browser is Microsoft Edge. What can I do please?
mp4 files can't be previewed from an archive file
Hi, Can someone help with this error please.. ".mp4 files can't be previewed from an archive file" I could preview mp4 files for many years until now. Any ideas? The video files are only small, 20MBs. Thanks
Can't find the DELETE option under the '...' menu in Images
Hi The DELETE option is not available in the '...' menu in my Photos folder on Dropbox web (using a Mac). It is also not available in the menu that appears on the right of the screen when the an image selection box is ticked - as said on https://help.dropbox.com/files-folders/restore-delete/delete-files. How can something…
I can't see comments
Hi All, I've shared a bunch of MS word files with a research assistant who is able to comment on them. I can see his comments in my little Dropbox notification window, but when I go to Dropbox and open the file, none of his comments are visible on the document. I can see earlier comments left on the document (before it was…
How to get a CSV/text file with list of Team-Folders, along with their members? Any workaround?
Hi there Any workaround, or add-on? I have Dropbox Business. How to get a CSV/text file with list of Team-Folders, along with their members? E.g.: ------------------- Folder1, john@domain.com;jack@domain.com; Folder2, mary@domain.com;jessica@domain.com; Folder3, tom@domain.com … and so on. -------------------- Thanks.
I am having wrong time-stamps on files. Can you help?
The last-saved times for files listed in Dropbox.com are wrong. For example, a file on my computer (Windows 7) says the last save time was 1:51 PM. The version in Dropbox says 12:51 pm on the same date. I suspect that Dropbox is not adhering to Daylight Savings Time. I am in New York State, timezone UTC-5; we are on EDT.…
Folder upload fails on Dropbox.com
Hi, I just started with Dropbox Plus. I tried to upload large folders to Dropbox, which took quite a long time (sometimes about 2 days for some of the folders). When the uploading was finished, I got reports mentioning that large amounts of files could not be uploaded (180, 450 files...)!! Can I resume the uploading of the…
How can I find the video files on my Dropbox account?
I have had my dropbox account since 2011, I pay a monthly fee for additional storage. I seldomely log into my drop box account, but I did today several times only to find out that there are video files on my account, and I need to know or how to locate them. the site is not very complex to manage, I am very concerned and…
Incompatibility with firefox.
When uploading files via the web, sometimes the upload reaches "1 sec" and gets stuck. I have contacted Dropbox support and they have suggested that I use a different browser. I have done it and it has worked perfectly. What happens is that I always use Firefox and I would prefer not to have to change browsers for these…
Excessive warning on the browser console
I'm working on an application where I connect the dropbox to host files, after I use the dropbox embedder he started giving me these warning on the console.
4K Video downgraded to 720P in Dropbox PRO
I have a 4K video that plays in full resolution in my Google Drive. However............when I uploaded it to my Dropbox it has been downgraded to 720P resolution. Guess I should stick with Google Drive. Mind you, I have Broadband Internet, so it is definitely DROPBOX that is downgrading my HD videos to 720P. What a waste…

Web

Discussion List