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Google Sheets & Slides crashes with Chrome browser
Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve. My company uses Dropbox for files. I open excel & powerpoint files from dropbox.com to google sheets & slides. Once I start typing in the google sheets or google slides file, it immediately crashes Chrome. With Google Docs, this isn't an…
.Zip folders never fully download
Hello Dropbox Community, I received over a dozen folders of hi-res photos sent to me via Dropbox. I cannot download the entire batch at once (zip file too big error message) and am trying to download each individually organized folder one at a time. To go through and download each photo within these folders would take days…
File request - empty page
Hi everyone, When I create a file request I can invite people via mail but the website ist empty and nothing is shown. I tested it on serval devices and different networks and browsers but the website is always empty. Any idea what's the problem here?
How to download a WeTransfer directly into Dropbox?
Hi, I received a wetranfer file and I want to download it directly onto dropbox and not onto my hard drive and the upload onto dropbox. Is there a way?
Strange bug: "Unhandled Thrown Error!" using "Request Files" in Windows
Using Windows File Explorer, when we right-click inside a Dropbox-synched folder, and select "Request Files", the browser window opens with a 404 Not Found error. I have verified that the user is logged into Dropbox.com and also that the Dropbox Windows application is running and fully synched. Any help with this is…
Editing in real time
Hi - from inside Dropbox Teams, I can access to edit all documents, however, I can not see, to edit anything in real time: if I open a doc.x and try to edit it inside Dropbox, it doesn't let me. If I try to click on Open in "Word for the Web" it won't allow mw on Safari bc of cookies (and it's confusing because it says…
mov files changed during uploads to Dropbox
I belong to a forum [Removed as per Community Guidelines] and recently encountered a problem uploading a .mov file to a thread. The file uploaded but there was no video, only audio. I converted the file to .mp4, uploaded and all was well. I checked with someone else on the forum and he was able to upload .mov files and…
Can see folders but not files: This file cannot be previewed because you are offline
* I have tried opening in Incognito. * I have downloaded the app and can see the files there * On a browser which is how I want to work - I cannot see the files suddenly * I have permission to view (not edit) * Another person who has permission cannot also but one who has permission can see the files * This only started…
syncing Firefox FROM my iPhone TO my Windows 10 Pro PC
In trying to make two separate Firefox profiles via Firefox profiles 'create profile'. Well my current Firefox was replaced by a blank Firefox. No tabs, bookmarks, nothing. I have a recently synced Firefox on my iPhone. How do I get it FROM my iPhone ONTO my Windows 10 Pro PC?
Dropbox create a new homepage on my browser
Hi - Last week I created a Dropbox account using Firefox on my Arch linux machine and from what I can see it all (Dropbox) works as advertise, except that now, when I boot my machine and fire up the browser, I am immediately directed to the Dropbox login page. I looked at my Settings and see my previous selection. So I…
"Something Went Wrong on Our End"
I have been getting this message all morning. Is this happening to anyone else?
'Something went wrong from our end' error on the web.
Since yesterday I can't acess my Dropbox account files from my home computer. So, the files in this computer are not yet updated because I made some alterations before from my work computer. However I have access to the files through the Iphone app. May anyone help me about this problem?. Thanks
Show list of files in Dropbox
Hi, I'm new to Dropbox. I have DB basic but never used it on my laptop I got 2 years ago. Until now! An update has caused a factory reset on my laptop deleting all my documents which I can't get back. But there are some on Dropbox automatically saved. I never created a folder so there is one folder with all files in it. It…
How can I convert an email thread to pdf?
Anyone know how to convert an email THREAD to pdf without having to do 1 communication at the time to pdf on the thread? Ugh….
Image Zoom and Scale Default
I've noticed that the default image viewer setting has changed to 100% zoom recently, and I rely heavily on presenting extensive galleries of large images to clients and having the images default to "zoom to fit" was critical. Now I have to select "zoom to fit" for every single image in a folder when presenting them. Is…
Preserving time-date stamps
When I download a file from my dropbox account, it gets a new time-date stamp. When I download a folder and extract the zipped folder, all the files get new time-date stamps. It's important for me to preserve the original time-date stamps. How can I retrieve my files and folders with the original time-date information they…
Improving Uploads
Hi everyone! My name is Kevin and I lead a team that's looking to make it easier to upload files to Dropbox. We are looking at the Dropbox website and mobile apps (both iOS and Android) to try and make uploading better in the following ways: * Reliability: less likely to fail * Performance: speed things up so you wait less…
I cannot access Dropbox from any of my accounts, from any location
I cannot access Dropbox from any of my accounts, from any location (different Wi-Fi), or from any device, whether the app or a web browser. Except from a cellular connection.
Full Text Search Not Working on Business Advanced (Trial)
We're evaluating the Business version, and are unable to search across files for text content. Unless the file was created using the mobile scan app (Android), text within the files is not being returned in any search results. We've tried Word docx files, PDF image files, and PDF files that have been OCR'd using another…
Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly…
Larger Thumbnails. Can I do it?
Why isn't there an accessibility option for making thumbnails larger???
Too many attempts, try again later
Hello, I have the task of creating the accounts of my workplace staff, it only allowed me to create 5 accounts (I need to create approximately 44 accounts). 24 hours have passed and it still won't let me create more, the message that comes out is "Too many attempts, try again later"
Dropbox Paper Security Issue
Everybody with the link to my paper file has access to it even if I didn't grant it. How to reproduce: 1. Create a new paper file(do not share it somehow) 2. Copy the URL from the browser 3. Open this URL in the incognito mode(Or anywhere where you are not logged in) Expected: - 404 or 403 Actual: - The page opens and you…
How can I stream a video to my website from Dropbox online?
Hi Guys, So I will try and explain best I can. This is my website https://www.progressivedreamsmusic.com/ and this is a page on my website where I stream videos https://www.progressivedreamsmusic.com/a-progressive-journey-50/ The video that plays on the above page is hosted on my desktop in my dropbox pubic folder. I use a…
Missing floating toolbar in Dropbox Paper
The floating toolbar with formatting tools that appears when selecting text is now missing in Dropbox Paper. Granted, I can still do some of the formatting using the keyboard but the toolbar was much more convenient. It was still there two days ago (Friday) but now it's gone! I haven't made any changes to my computer or…
download from cloud to external drive
Questions like this have been asked before, but I haven't found an answer yet. My apologies if I missed something. I am going to Antarctica for a year, and my access to the internet will not be guaranteed. I wish, therefore, to create a local back-up of the data I have stored in Dropbox. I know that I could, in theory,…
'Show changes' in excel is not visible
Hello when i open a shared excel file with open in exccel web , the button that called ( show changes ) is not visible even when the file is shared and my teammates typing in it on the same time is there any solution to make it visible ? thanks in advance
401 error when printing
Hello, In the last couple of months when I'm trying printing from the browser I'm getting the 401 error. Tried incognito mode, cleared cache but the problem still persists. Thank you.
Trouble uploading
Windows 11 user. When I drag and drop a folder or file onto the Dropbox folder in Windows Explorer, the upload fails saying I need permission. I've tried Windows copy and move, and TeraCopy and TeraMove. I have my client's primary Dropbox login. I have full control permissions on my own PC. I can create files in Word and…
DB thinks I am offline
Both my laptop and desktop are connected to my account. This issue is with my desktop only. If you are reading this it is because my internet is working fine, as I proved outside of DB. It's also true that I can perform tasks such as saving to the servers, which wouldn't happen if my internet were awry. But if I try to use…

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