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Transcript gives no option to download or export.
Hi there I have been sent a film in Dropbox. I am able to view the autogenerated CC transcript of the film, and it looks pretty accurate. I would like to download this transcript and then pair it with the film for offline viewing, as a SRT or something. However, when I follow the steps to download / copy the transcript it…
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QR CODE DIRECT LINKS....
QR CODES! Hi there - - wondering if there will be a way to easily create and direct with a qrcode into a dropbox folder? I am creating multiple promo and other videos - and will be using QR codes for events, etc - and prefer to keep everything in dropbox - the other options require giving the materials shared to another…
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Naming convention not working on video files.
When logged into the web (Firefox as the browser), I set a naming convention for a folder so that it lists the Date Captured, then lists the time from the metadata: YYYY-MM-DD-HH.MM. When I did this, it worked for all of the photos I added in, but it didn't work on the videos at all no matter what I tried. Is this not…
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Why can users edit my PDF files in shared links with view-only access?
I have a PDF I'm trying to share out, view only, to everyone who has the link. I have it set to View only. I have the folder set to View only. But when I share the link, the full PDF edit tools are avaiable and anyone can edit (or write all over) the PDF. This seems to be a Dropbox error. Here's the file — see for…
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Error Message: Couldn't share, but it might work if you reload the page and try again.
Hello, I am unable to share folders. Each time I click the share folder button and enter the required information, I get the following error message: "Couldn't share, but it might work if you reload the page and try again" "Folder Upgrade in Progress, please try again later" I would appreciate a solution to the above…
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Is it possible to remove Dropbox folders from the 'All files' view?
Hello, Recently, someone in my organization asked about the folders that appear by default in the 'All files' view in Dropbox. (an example of the view is embedded into this message. In the view below, there are folders named "Admin" and "NAMI LACC Team Folder" in addition to a folder the Dropbox uses has containing files…
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Advanced search based on key phrases
I seriously need advanced searching. Dropbox used to have these features (like search exact phrase) in 2015, but somehow removed them. So how can I do advanced searching in dropbox? Like: List files with age between x and y Contain the phrase "a b c" are of type *.pdf ...
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How many people can access a link to a shared file at once?
Hello hive mind! I wanted to share a file with photos with 70 people. They are now getting an error message saying that the link has been temporarily disabled because too many people have accessed it. Question 1) What is the limit? I haven't found that information anywhere on Dropbox, and the live sales agent couldn't…
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Unable to open docx file on Dropbox preview page so I cannot see what the comments are referring to
I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are only visible on the website and not when the file is opened via the desktop app. However, my issue is that now the docx file…
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Files stuck uploading in queue on the website.
Hi! This is a new issue I'm having that just started randomly! I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just drag and drop into a Dropbox folder. They would take a few minutes to upload depending on file size but it always went smoothly! Now…
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How user-friendly is Dropbox on mobile, and how seamless is your collaboration with your team?
Hey everyone! I'm Ela, a Product Manager at Dropbox. Our team is dedicated to improving the Dropbox mobile application to ensure a seamless and user-friendly experience for efficient team collaboration. I'm eager to learn about your usage of Dropbox on mobile (iOS or Android). Particularly, 1. Which features on Dropbox…
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Photo Tagging and IPhone
Hi, I want to use the new tagging feature to tag my hundreds of photos. I’ve heard you can only tag and search tags on Dropbox.com. Are there any plans to make tags searchable with an iPhone? And why is there little to no information anywhere online about this tagging feature? And also as it relates to iPhone? Also, why…
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How do I get rid of these annoying dropbox pop-ups and drop-down menus?
This new version of Dropbox really has me confused! I was used to a simple relationship with it. I knew how to upload something to Dropbox and download it on another device elsewhere. That sort of thing. However, this new version has added this feature where pop-up/dropdown menus seem to be everywhere and appearing all the…
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I'm unable to use my free Dropbox account, because of "30 day free trial has ended" pop-up.
Please help me get rid of this annoying pop-up that has no exit button. I have a free basic plan of 2GB and I have only used 38.8MB of storage. Now, I cannot navigate my account because this pop-up saying my "30 day free trial has ended" keeps blocking the whole screen. Pl I only want the basic free plan but it does not…
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Dropbox not displaying in Chrome
Hi everyone, I'm having a strangely annoying thing go on today with Dropbox on Chrome. I didn't have it yesterday. First I can't display files sent to me via a Dropbox link on Chrome. The link displays as a Jpeg of the first slide and that's it (no dropbox menu or anything). I could display the file sent opening an…
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Failure to upload several thousands of files through the website
I am trying to upload the contents of my website (which is no longer active on the web). I have successfully done this previously, but this time dropbox hangs up on me whether I use drag and drop or upload button. Fails both with Chrome and Brave. Could the magnitude of what I am attempting be the problem - about 13K…
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High CPU usage additionally the web interface stops responding
I just started using Dropbox again. I'm trying to upload a large number of photos to my account. It feels in general to be a slow process, one where it's hard to see progress. I'm getting very frustrated. Files stay in "Finalizing" (Many of them simultaneously) but don't seem to progress and then I have to re-initiate…
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Trying to download a large file (80Gb) from shareable link, but only 39 Gb downloads every time.
Hi all. I am in desperate need of help with a Dropbox issue. My client is trying to share a 4k large file with me (it's a video file of 90Gb). We both have Essential plans on Dropbox. She has successfully uploaded it at her end and shared the link with me and I can open the link and play it and view it, but when I click to…
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Trouble downloading large files. 'check internet connection' or 'connection interrupted"
I'm having trouble downloading large files (over 5gb) from another dropbox, downloads keep failing, giving 'check internet connection' or 'connection interrupted' errors. I have enough space, emptied cache, tried different browsers, reset router and mac. Can anyone help? Thanks
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Can I use an email forwarded for 'Email to Dropbox' feature for attachments?
I've enabled the email to dropbox feature and can receive emails to long email address supplied. I've tried setting up a shorter email on my custom domain to auto forward to the long address but it never seems to receive the attachments. Is there a limitation to this? I would rather share a shorter more memorable email…
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I need to upload files with a specific folder structure
To All, I have a large amount of drone based image files, approximately 8K of them. Each image is roughly 9 to 12 mb in size. There is a directory structure that has to remain intact, which consist of 1 main directory and 5 second level folders that contain images. Each folder name has anywhere between 35 and 45 characters…
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We can no longer add comments on Dropbox Paper, why?
Yesterday on Dropbox Paper the facility to add comments on paper pages totally stopped working. This is very frustrating as we use paper pages for planning and lots of comments are no longer visible and can't add new comments to existing or new pages. Tested with multiple computers, accounts and web browsers - comments…
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Why are some folders being created in the wrong location, and then not moving afterwards on Windows?
I decided to organize some photos within camera uploads into folders. The folders ended up being created within a specific camera uploads subfolder, I don't know how/why. When I create a test folder under camera uploads, it is created under that same camera uploads subfolder when I look at it through the webpage but in my…
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.xlsx files are supported but something went wrong
Hi there, I see this has been asked several times before, but my issue has still not been resolved. I have recently not been able to open this file, but keep getting this error message. The file is password-protected and is 377.5kb in size, I am trying to access it from the web (not dropbox app) on my desktop and my…
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I signed into my account yesterday, but I'm only see old files, and not newer files?
Hello! I logged into dropbox yesterday, both from my browser and from the desktop app, and all edits or new files and folders from the past few years are missing. I can still see documents and folders from when I started my Dropbox account in 2009 through 2021. I did not delete anything. A month ago I accessed several…
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File request upload failing on large file
Hi, seems that I can't actually talk directly to dropbox without upgrading my plan so I will try the hive mind! Our company has steered away from using Dropbox but clients have provided file request links for us to upload to so we are obliged to use them. Trouble is that of the 4 files I need to send, only the 1.5 GB and 2…
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Website Photos view is slow
Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see that the previews.dropbox.com takes 3.3 seconds to reply, is this normal? * 1Gbit fiber connection, tested with Google Fiber…
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Importing Data in Excel from Dropbox
I have an excel file on Dropbox. I want to import the data from this file to another excel file (which I want to share to others) via Get External Data - From Web feature. But whenever insert the link in the excel file for the Dropbox file, it opens a page but does not let me import the table from there. Please help.