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How user-friendly is Dropbox on mobile, and how seamless is your collaboration with your team?
Hey everyone! I'm Ela, a Product Manager at Dropbox. Our team is dedicated to improving the Dropbox mobile application to ensure a seamless and user-friendly experience for efficient team collaboration. I'm eager to learn about your usage of Dropbox on mobile (iOS or Android). Particularly, 1. Which features on Dropbox…
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Photo Tagging and IPhone
Hi, I want to use the new tagging feature to tag my hundreds of photos. I’ve heard you can only tag and search tags on Dropbox.com. Are there any plans to make tags searchable with an iPhone? And why is there little to no information anywhere online about this tagging feature? And also as it relates to iPhone? Also, why…
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How do I get rid of these annoying dropbox pop-ups and drop-down menus?
This new version of Dropbox really has me confused! I was used to a simple relationship with it. I knew how to upload something to Dropbox and download it on another device elsewhere. That sort of thing. However, this new version has added this feature where pop-up/dropdown menus seem to be everywhere and appearing all the…
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I'm unable to use my free Dropbox account, because of "30 day free trial has ended" pop-up.
Please help me get rid of this annoying pop-up that has no exit button. I have a free basic plan of 2GB and I have only used 38.8MB of storage. Now, I cannot navigate my account because this pop-up saying my "30 day free trial has ended" keeps blocking the whole screen. Pl I only want the basic free plan but it does not…
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Dropbox not displaying in Chrome
Hi everyone, I'm having a strangely annoying thing go on today with Dropbox on Chrome. I didn't have it yesterday. First I can't display files sent to me via a Dropbox link on Chrome. The link displays as a Jpeg of the first slide and that's it (no dropbox menu or anything). I could display the file sent opening an…
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Failure to upload several thousands of files through the website
I am trying to upload the contents of my website (which is no longer active on the web). I have successfully done this previously, but this time dropbox hangs up on me whether I use drag and drop or upload button. Fails both with Chrome and Brave. Could the magnitude of what I am attempting be the problem - about 13K…
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High CPU usage additionally the web interface stops responding
I just started using Dropbox again. I'm trying to upload a large number of photos to my account. It feels in general to be a slow process, one where it's ****** to see progress. I'm getting very frustrated. Files stay in "Finalizing" (Many of them simultaneously) but don't seem to progress and then I have to re-initiate…
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Trying to download a large file (80Gb) from shareable link, but only 39 Gb downloads every time.
Hi all. I am in desperate need of help with a Dropbox issue. My client is trying to share a 4k large file with me (it's a video file of 90Gb). We both have Essential plans on Dropbox. She has successfully uploaded it at her end and shared the link with me and I can open the link and play it and view it, but when I click to…
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Trouble downloading large files. 'check internet connection' or 'connection interrupted"
I'm having trouble downloading large files (over 5gb) from another dropbox, downloads keep failing, giving 'check internet connection' or 'connection interrupted' errors. I have enough space, emptied cache, tried different browsers, reset router and mac. Can anyone help? Thanks
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Can I use an email forwarded for 'Email to Dropbox' feature for attachments?
I've enabled the email to dropbox feature and can receive emails to long email address supplied. I've tried setting up a shorter email on my custom domain to auto forward to the long address but it never seems to receive the attachments. Is there a limitation to this? I would rather share a shorter more memorable email…
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I need to upload files with a specific folder structure
To All, I have a large amount of drone based image files, approximately 8K of them. Each image is roughly 9 to 12 mb in size. There is a directory structure that has to remain intact, which consist of 1 main directory and 5 second level folders that contain images. Each folder name has anywhere between 35 and 45 characters…
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We can no longer add comments on Dropbox Paper, why?
Yesterday on Dropbox Paper the facility to add comments on paper pages totally stopped working. This is very frustrating as we use paper pages for planning and lots of comments are no longer visible and can't add new comments to existing or new pages. Tested with multiple computers, accounts and web browsers - comments…
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Why are some folders being created in the wrong location, and then not moving afterwards on Windows?
I decided to organize some photos within camera uploads into folders. The folders ended up being created within a specific camera uploads subfolder, I don't know how/why. When I create a test folder under camera uploads, it is created under that same camera uploads subfolder when I look at it through the webpage but in my…
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.xlsx files are supported but something went wrong
Hi there, I see this has been asked several times before, but my issue has still not been resolved. I have recently not been able to open this file, but keep getting this error message. The file is password-protected and is 377.5kb in size, I am trying to access it from the web (not dropbox app) on my desktop and my…
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I signed into my account yesterday, but I'm only see old files, and not newer files?
Hello! I logged into dropbox yesterday, both from my browser and from the desktop app, and all edits or new files and folders from the past few years are missing. I can still see documents and folders from when I started my Dropbox account in 2009 through 2021. I did not delete anything. A month ago I accessed several…
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File request upload failing on large file
Hi, seems that I can't actually talk directly to dropbox without upgrading my plan so I will try the hive mind! Our company has steered away from using Dropbox but clients have provided file request links for us to upload to so we are obliged to use them. Trouble is that of the 4 files I need to send, only the 1.5 GB and 2…
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Website Photos view is slow
Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see that the previews.dropbox.com takes 3.3 seconds to reply, is this normal? * 1Gbit fiber connection, tested with Google Fiber…
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Importing Data in Excel from Dropbox
I have an excel file on Dropbox. I want to import the data from this file to another excel file (which I want to share to others) via Get External Data - From Web feature. But whenever insert the link in the excel file for the Dropbox file, it opens a page but does not let me import the table from there. Please help.
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How can I avoid any syncing issues upon reconnecting my Linux desktop app to my web account?
I'm an Ubuntu Linux user who had been using Dropbox's desktop app for years until your support ended for my OS's version. Since then, I've kept the Dropbox folder on my PC as is and have been manually uploading any changed files from that folder to the Dropbox website. I plan to upgrade the PC to a supported Ubuntu…
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Smaller Header of Dropbox on the Website
Hi, I work with a lot of videos and photos. It is beneficial to be able to see the thumbnails when I am searching for the right file. However, the Dropbox header takes up the top third of the screen. Even at the standard "Grid" size, at best I can only see 1.5 lines of thumbnails at a time. It seems like there's a lot of…
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Single click to open file in new tab - put it back this way
Please put it back the way it was until recently. Or give users the option to set the default of how files open when using dropbox.com Prefer Single click to open file in new tab (not open in preview pane). Know that alternates available to open in new tab (double click, ctrl+click) but want to be able to use Single click…
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Is there a way to change the existing thumbnail on one of my videos?
Hiya! New drop box user and I am looking to edit the icon that my video has to something more flattering than a pause of my face. lol. Any help i would appreciate. Thanks
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The 'drop files to upload' area is 'shaking' in the all files page
Is anyone having a glitch on all the files under create? The Drop files here to upload area is shaking.
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Page is blank when opening links to some of my folders
I have seven folders in Dropbox with multiple files in each. I have shared links for viewing on each of the top level folders. Over the last 24 hours, the links to five folders no longer work in that they open in a browser window but the page remains white and no files appear. Two of the seven folders are unaffected. All…
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Is there a way to force Dropbox to use Boolean logic for searches?
Is it possible to force DropBox to use a Boolean logic in the search feature? For instance: peanuts AND jelly ? I don't find the current craze for natural language search commands to actually produce useful searches. Boolean operators are more precise, especially when I know what key phrases would be found in my documents…
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Error when trying to access my files on the website
Dropbox emailed flagging I was over my free limit. After logging in, I was planning to delete some photos. Unfortunately I can only briefly see the photo grid, and then the screen changes to a sleeping dog on purple cushion. I've reluctantly upgraded my storage, but the error remains. Any thoughts on how I can access my…
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I lost the "waiting to upload" queue after refreshing - can I restore it?
I had some items in the queue waiting to upload. They had been in the queue all day so I tried to refresh the page. I checked online before I did and saw somewhere that I could and the queue would be fine but when the page refreshed, the queue was gone. I don't remember what files I had waiting to load so I'm hoping…
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How can I limit a shared link so the receiver can only download the file and not share it?
When I upload a file, it creates a sharable link. When I send that link to someone, how do I limit them to 'download only' and not be able to share the file with others or edit it? Garry
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How can I preview my files in full-screen mode on the website and not in quick view?
Suddenly I cannot open and files (documents or photos) in full-screen mode. Instead I get a split screen with the file shown only on the far-right third of the page. Is there some new way to open a file? Or please tell me how to get full view of files on the website. Can we please stop constantly changing features that…