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Dropbox App Version (if using the app): N/A Question or Issue Good morning. I discovered a bug in Dropbox related to restoring image file version history. Today, I accidentally overwrote an image stored in Dropbox and tried to restore a previous version. I was very surprised to see the file version field was blank and the…

Scenario, I put a file on my DropBox in a public shared folder. I click on 3 dots and select share, options show it’s set to - anyone with link can view I then share this link ..... example: [Removed as per Community Guidelines] However users don’t get the file or access to it, what they get is an 'window' to create a…

Device: HP Laptop 15-da0xxx Operating System/Browser: Windows 11 Dropbox App Version/Browser Version: Edge 127.0.2651.105, Firefox 129.0 Question or Issue: When trying to download or sync large files from Dropbox (either via a shared link or after adding them to my own account), the transfer consistently fails around 10–20…

Is there a way to disable web access to my files and only make them available via the various apps for different platforms?

Do you have or can you provide instructions on how to create the folder and link for clients to upload files from my email signature? I am assuming it is a general corporate folder. 

Why would adding a timestamp to a comment in an audio file be be exclusive to yet another paid tier of account? If such a basic function will not be available to Dropbox plus I will definitely consider using another service

When I go to rename a folder by clicking the new pencil icon, the folder name is fully selected but I cannot unselect it. For example: I want to change the name of a folder. I click the pencil icon and click in the place where I want to make a change. The field flashes, but the text remains selected and I can't change the…

Hello, I'm wondering if the ability to manage tags has been addressed? God forbid you misspell a tag and end up having to be extra mindful when choosing the tag with the correct spelling. I have several files that I'm tagging and this task becomes very tedious. Having the ability to delete "bad" tags would be a great…

Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. I ran a scan on my computer, and performed the following: * restarted the computer * cleared the cookies/history * tried in incognito mode * disabled the firewall temporarily * tried in different browsers * made sure pop ups are…

Does anyone know how to remove this subscription plan pop up from your dropbox account? It appears on every page change which is tedious. I used to be subscribed but cancelled the plan and now this pop up just won't quit! Any advice helpful, I've tried looking around and contacting via support email but was dismissed…

Trying to delete a file. It's my dropbox account and my file. I hover over the three dots and everything EXCEPT delete appears. WTH? Dell desktop, Windows 10

Device (Dell G7) Operating System/Browser (if using the web) (Windows 10, Chrome) Question or Issue The new UI for the Web Version is horrible. Nothing was wrong with the previous version. Now when I go to create a New Folder I get a different looking window, once I input my folder name I can no longer simply hit enter to…

Hashtags are included on the File Info, but they are not easily visible. Adding a pane that could be turned on to view or add hashtags would be helpful to increase search-ability, as well as a hashtag master list where hashtags can be globally added or deleted. Right now, if you mistype a hashtag, you can delete it from…

For well over a year, I have been able to trim video clips straight from Dropbox, replace the original file and download them when needed. I have noticed however, that over the course of the last week, I have been unable to do this, and receive the following error: Can’t save the changes Something went wrong and we weren’t…

On chat support with Dropbox repeatedly and they lie saying they have very fast pipe for uploads i have a 25 mbps speed at home and Dropbox download is running at like less than 0.1 Mbps estimating 7 hours to upload one 2 gb video

Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My large Dropbox download keeps failing in my web browser If you're downloading a large file or folder from Dropbox.com & the download keeps failing or stopping, these steps can help…

Hi, I am using dropbox in n8n and have connected a dropbox team account. But I am getting 409 no_write_permission error. It was working fine a few days earlier but now I am getting this error for no reason. I changed nothing in n8n, nor in my dropbox settings. It was working fine a few days ago. It happened before too, and…

Able to upload replace existing file and maintain same link after sharing (as you can do already with Dropbox replay)

I Google searched "how does a software program locate duplicate files on a computer". These are the results plus a nice little YouTube video https://www.youtube.com/watch?v=KEgAwXGVds4. Duplicate file finders work by comparing files based on their content (using checksums or hash functions) and/or metadata (like file…

What is the productive Ai

Hi, the first time someone shared files with me I was able to download them into my own Dropbox storage to view at my leisure. Now, they have shared more files but I can't download them. It says the function is disabled for all these files. Is that because they have not enabled it at their end? I just need to know if it's…

I shared a folder and sent a friend the link and it didn't work 

Hello, I’m experiencing the same issue and would like to get in touch with your support team. Thank you.

I was trying to share my folder but just cannot, without reason, how can I do?

Hello, So I'll try and keep this straight forward. I'm a huge music fan and my most important files are my MP3 etc. I currently have 315GB of downloads on my laptop and would like to back them up. With Dropbox would I be able to simply drag and drop a music file of that size into Dropbox via a old fashioned web upload to…

why cant the sidebar be extended more ? the folders have long names, there is no purpose to have a sidebar if i can't read it

How can I expand the left sidebar width. I have many levels of files and I can not see the names of folders that I want to move files into. As you can see below, all I can see is the first letter of the folder "A" and there are several of them. I want to be able to expand the left sidebar so I can see the names of those…

Hi there, I absolutely hate the feature "Suggested from your activity". I would like to see a checkbox in settings that allows a user to disable that permanently and have the cleanest possible view of file(lists) and folders. The "Suggested from your activity" feature always shows my family photos or, like today, a preview…

Yikes! Everything had been going well. Uploads to Dropbox from my main external HDs seemed fine. The DropBox online and my iMac were synced. THEN, I continued sorting, reorganizing, renaming the folder structure, moving around some files, deleting others. Not sure how many hours, but a lot. NOTICED that the online thru…