-
Why does the Dropbox website keep logging me out?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
-
How do I find a moved directory?
how do i FIND a MOVED directory??. tried searching in Dropbox, but the activity log is useless as i access hundreds of files each day, so it's like looking in a haystack
-
Some online-only files have 0 bytes and no content on the desktop app and website.
I recently discovered that many, if not most, files in one particular folder are showing a file size of zero bytes, and opening them shows no content. It seems quite random as to which files are affected. The date created seems to make no difference. Hundreds of files are affected. It makes no difference whether I access…
-
How to see storage usage breakdown by folder on Dropbox.com?
Is there a way to see a breakdown of storage usage by folder on Dropbox.com? I have a 2TB plan and am using just over 1TB, but I have no easy way to identify what's consuming the most space. I'm looking for something equivalent to DaisyDisk or Finder's Get Info — ideally a view that shows folder sizes across my entire…
-
Getting an error when moving folders and files into the Family Room folder
I've long had a 2T individual plan for organizing family info. But I am not able to share access to any of the files with my wife, since she has an unpaid plan (I assume). When she logs into her account she never sees anything I have shared. So I now upgraded to a Family plan, and she is now a member. When I go to move any…
-
Can I sync a folder to the cloud and not the rest of my devices?
Can I create a folder to dropbox desktop app that will sync to the cloud but not in other devices?
-
Most of my Paper documents are missing their tags
I have 128 Paper documents and all of them were tagged for organization (I think Dropbox Paper calls this "sections"). If I go to Dropbox, and go into into the "Paper Docs" folder, I can see them all as paper files. If I go to the Dropbox Paper home page, I can see all my tags (all 36 of them) but only 8 of them have any…
-
How do you organize large collections of gaming and media files efficiently?
Hi everyone I’ve been reorganizing a large number of gaming-related files, screenshots, setup notes, and performance-testing folders recently, and I was curious how others here manage everything efficiently with Dropbox. Do you prefer keeping everything in broad folders, or using more detailed category/subfolder structures…
-
Hitting "Enter" does not create a new line when editing .txt files on the Dropbox website
Fore years I've been using dropbox in the browser (chrome/firefox, etc) and editing text files easily. Since today, editing a file started having a strange behavior. I could not create a new line when hitting "enter" and if I hit backspace, it deletes the whole line. This happens in different browsers and even different…
-
Unable to see document, yet search says there is results
Essentially the title, when I am searching for a document that someone has signed and submitted, I search their name, and it says there is a result, but it doesn't show me the result.
-
File names are cut off on the Dropbox site
How is it possible for an app this old to still not allow a user to alter the field length? 20 odd characters is grossly insufficient for anyone with real organisation habits. Why can I not simply see longer file names? Why? What is the justification for this? Take myself, a 3d modeller. I constantly have files that are…
-
Suddenly I can't create or upload files through the Dropbox website
Suddenly, I cannot upload anything to my Dropbox folder (I only use the site, not an app), even basic small text files. All uploads are failing despite plenty of space remaining. Help!
-
It's difficult to delete files and the option to permanently delete them is grayed out
I have the message to clean up my space. It tells me to delete things, which I am happy to do. However, I have to try multiple times to get anything to delete and permanently deleting is grayed out. I have done all the usual stuff; closed browser, restarted computer, cleared cache, and used incognito window. Not sure what…
-
Is there a way to disable the hover sidebar online?
I use the online version of Dropbox on Firefox. I do not use the app. Is there a way to disable the sidebar that pops up when you hover over the left side of the screen? The sidebar was already fine as it was, allowing you to expand or retract it when necessary. I'm sure someone finds the hover useful, but it drives me…
-
When do I get my free fax pages?
I did TWEET and I did INVITE FRIENDS. How long does it take to show in your account the FREE FAXES. Thank you.
-
Searching only for specific file types using web interface
I would like to be able to search for specific file types of any kind I like-- not just the subset of types offered in the "Type" dropdown menu. For instance, I want to find only *.des files- nothing else returned. Searching for "*.des" returns a few files with that extension but a lot of files that do not have that…
-
My files disappeared after moving them to another subfolder.
I was using the website and created subfolders in the Camera Uploads folder. I selected the images/videos and used the move function to select which subfolder it would go to. After moving the files, I noticed that one of the folders was empty. I checked the total number of files between the subfolders and I'm missing all…
-
How to delete files in my Dropbox account?
In simple steps how do I see the files in the dropbox so I can delete those I choose?
-
Why is the admin console/activity not loading?
I have not been able to see activity on my Dropbox since Friday at 7pm. I have uploaded documents, signed in and signed out, and it usually tracks activity instantaneously, but it hasn’t worked for the past two days.
-
Migrate/Redeem Reward Points from the Advocates to the New Deeto Community Account/App
Hi, @Neal it's nice to meet you. I'm in the process of migrating from our previous Advocates to the new Deeto Account/App. Thanks for the new experience. I managed to log in to the Deeto Account and was in the process of updating my Profile details when I realized my previous Rewards (4785) on the Advocates portal hadn't…
-
Dropbox Paper isn't loading any images, why?
Hi I have a problem with the paper.dropbox.com my images are not appear:
-
Dropbox Paper - images don't load on the web
Similiar to 3 months ago I again have a dropbox paper file that doesn't show pictures that have been uploaded. When I click on the file I get an access denied notification. Very weird as I uploaded the pictures via copy pace. The same issue occured 4 months ago documented in the following community ticket. Dropbox Paper…
-
Where is the URL to send an email to support?
this is sad that dropbox.com has removed the emil URL to send an email to support why was this done?
-
Compare Versions isn't available for PDF files
I’m currently evaluating Dropbox Replay for my team of Technical Writers and our Video Editor. We love the frame-accurate review for video, and we were excited that Replay also supports PDF. However, I noticed that the 'Compare Versions' feature doesn't seem to be available for PDF reviews. In our workflow, stakeholders…
-
My Dropbox is full (1.99 GB / 2 GB), but I have no files.
My Dropbox is full (1.99 GB / 2 GB), but I have no files. There is a shared file/folder that shows a 404 error and I cannot remove or leave it. I cannot add it (storage full), cannot delete it, and no options are available. It seems like a ghost shared folder is using all my space. Can someone from Dropbox support fix this?
-
Unselect all button for Photos tab
This is still an issue today! There's no "unselect all" button in the photos tab If I've selected multiple photos from different months, I have to scroll to each month and unselect by month/year or just unselect them one by one. OR refresh page and wait for all photos to load again (this is what I do now) -Even having to…
-
I see 4 banners on the Dropbox website prompting me to buy more space.
4 annoying messages trying to make me buy more storage.. You guys really want me to switch to another cloud storage platform huh ?
-
I can't change my brand logo or background, or edit them.
I uploaded my logo and background, first they clash bad and second the logo is skewed when i share anything, I can not remove or edit them, any help on this?