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The Dropbox website freezes when using Safari
Hello, I am using a late-2016 MacBook Pro (macOS Monterey 12.7.6) with the Safari browser version 17.6 (17618.3.11.11.7, 17618). Lately when I log-in to my Dropbox account via Safari, using the online site, it logs me in, but then everything is frozen. If I use the Google Chrome browser version 150.0.7871.125 (Official…
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I can't locate the "Find duplicates" command to delete some of my photos.
Hello. I have followed instructions to find the "FIND DUPLICATES" command because you are about to delete my photos. That command does not appear when I click on Settings in my Photos. If the command is not there, how do I search for duplicates???? I need help FAST!
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I have some ghost folders; I keep deleting them, but they're coming back
I have a folder that won't disappear no matter how many times I delete it. It pops back in for me, and for other users. This has happened before when someone on a Mac put a funny character in the filename, so the file wouldn't sync on my PC. However, that's not the case here. There are two empty folders in another folder,…
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How to update my username on the Dropbox forum? It says I don't have permission
Why don't I have permission to update my username? Where can I do it?
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How can I contact support about an abusive agent?
for me to contact about a very abusive support agent? Phone numbers? Email address? Thank you.
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Error updating username on Dropbox forum: you don't have permissions
Hi, I can’t change my Community username because the settings say, “You don't have the permission to edit your username.” How do I do?
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Some large Dropbox folders are visible online but not on File Explorer
They are visible on my Dropbox account when viewed in the browser, but are missing on File Explorer. Is this a sync issue? How do I get visibility of these files in Explorer?
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Excel for the web says "we're not able to contact the server", and I can't print my Excel files
About a week ago, I stopped being able to print from Excel files. I have tried many of them. I now have to download the file to my computer before I can print what I need. When I try to print from an Excel file, I get this error message: "We're not able to contact the server. It might not be responding, or your Internet…
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Dropbox to allow users to customize the Photos tab based on their needs.
I don't understand how this is not a feature yet + I've seen it be mentioned many times around this forum and the internet. We NEED a way to customize the photos tab. Currently, it's just everything in your Dropbox account!! Having family photos and random pixelated development assets show up next to each other is…
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How do I get rid of the "your files will be deleted" banner, so that I can actually delete them?
the red rectangle represents the portion of the page that will scroll. It is not enough that i can properly view my files also, I've never had more than the basic free account, so the deletion threat is over .01GB
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A folder I added to my Dropbox account shows up online, but not in File Explorer.
I am trying to add a new folder to Dropbox. It shows up in Dropbox when I log in, but it doesn't appear in File Explorer. The rest of my Dropbox folders are available
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Dropbox MCP Server returning 401 OAuth access token has been revoked with Claude
I have a user who is getting a 401 unauthorized message for a Dropbox Connector connection, we have already removed the connector, disconnected and reconnected both from claude and dropbox's side and are still getting the error. Failed to authenticate. API Error: 401 ("type":"error","error": ("type":"authentication_error""…
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How can we search the content of our files and not just file names?
I've read the prior posts. Dropbox will allow us to search for exact words in a file name, but not in the data contained in those files. We have fifteen years of data, both personal and business, in Dropbox. We're rather floored that Dropbox does not feel this capability isn't critical. So, Dropbox, where are you on…
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Please change the translation of the "New" button on the website from "Novità" to "Nuovo"
Please fix the translation of the "New" button :) In italian it's not "novità", which means "news", but "Nuovo" Thanks
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Can I disable the "Similar Images" section on the website?
Using web browser, every time I click an image, a "similar images" window opens below the main image I selected with a scrolling bar of multiple images and it's super annoying. It clutters an already cluttered screen and makes the image I want to view smaller, so I'm constantly clicking the down arrow to minimize it. Is…
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Our third-party app "updraft app" folder is grayed out?
our Updraft folder is Greyed out we cannot seem to access this folder Help, it contains website backups
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Trying to download files from a shared link but the download never begins
Working out of a dropbox created by a client and I'm now unable to download any files from the dropbox. Don't think any permissions have changed on our end - is this something on the client side or is it possible something else is happening under the hood? Would love to call support and ask but dropbox's tiered support is…
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I installed the desktop app on a new Mac device, but I can't see my files from www.dropbox.com
This discussion was created from comments split from: Are you new here? Read this first!.
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How do you organize job photos and documents for a small service business?
I run a small local service business where we deal with a lot of job-related photos and documents. Each job can have before-and-after photos, customer details, estimates, invoices, and other files that need to stay organized. I’m looking at ways to keep everything easy to find without creating a complicated folder…
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Where is the Dropbox Chatbot for support?
I have a Basic (free) plan & am registered to this community, so your article says I have access to the chatbot; but where is it to be found please?
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Very slow upload speeds when using both the desktop app and the website
I've tried uploading through the website and using the windows app. In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's saying its going to take 2+ days because it's uploading at 20kbps. Even comcast is faster then this. I've already set the app…
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I logged into an account after a year, but the folders are empty
I am accessing a Dropbox account that hasn't been used for nearly a year. I cannot see any files inside folders. All folders are visible but no files. Everyone else in the team can see all files, just not this account can't see them. We are using web based login, not App
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How can I get rid of the "your credit card has expired" banner once and for all?
How can I forever close "update your credit card" banner. Send me an email one week before my account expires. Keeping a banner up for five months in annoying. A little x sign on the left does not work.
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A web download of a large file always cuts off after an hour
I received a password-protected link to a large file (125 GB) from a client. This file won't download; the download simply stops after about an hour without any error message. I've tried using Firefox, Chrome, Edge, and Opera on a Windows system – yes, even in incognito mode – and the result is always the same. And yes, I…
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Can't view my backup files on the website
I've been trying to follow the directions here for restoring part of a computer backup: https://help.dropbox.com/organize/restore-dropbox-backup-files But I can't see any options other than download. And then I get a warning about zip files because the files are too large I guess (total is 62GB). What should I do? I'd…
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Getting an error on the website that my files cannot be viewed because I am offline
When trying to view my files I receive the message that they cannot be viewed because I am off line. I am online logged into my account. Also the help chat does not work. Any help out there? Thanks
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When uploading documents with the same name, the second file has overwritten the first one
I have uploaded documents accidentally with the same name. The second one has overwritten the first one. Why does dropbox not warn it is a duplicate name? How can I stop it doing this?
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Error when trying to open or edit MS Office files on the website
I was in the middle of editing a document when suddenly an error occurred, and I could no longer edit it; it suggested I open a new tab to edit the document. When i opened a new tab, I got this error, "Sorry we ran into a problem. Please try again." I kept refreshing with the same document, no dice. Turns out my entire…
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The Dropbox website is stuck "Waiting" when trying to uploade a quickBook backup file
I'm trying to upload a QuickBooks backup file to Dropbox, something that I do regularly, and the upload window is just showing "waiting" and not doing anything. What's happening here?
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Restore video preview for accounts over the storage limit
Previously, Dropbox allowed video preview even when an account exceeded its storage limit. I would like to request that this behavior be restored. Video preview is a basic viewing feature that lets users access content they have already uploaded. Disabling it does not increase the effectiveness of storage limits—it only…