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Hitting "Enter" does not create a new line when editing .txt files on the Dropbox website
Fore years I've been using dropbox in the browser (chrome/firefox, etc) and editing text files easily. Since today, editing a file started having a strange behavior. I could not create a new line when hitting "enter" and if I hit backspace, it deletes the whole line. This happens in different browsers and even different…
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Dropbox Paper isn't loading any images, why?
Hi I have a problem with the paper.dropbox.com my images are not appear:
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Dropbox Paper - images don't load on the web
Similiar to 3 months ago I again have a dropbox paper file that doesn't show pictures that have been uploaded. When I click on the file I get an access denied notification. Very weird as I uploaded the pictures via copy pace. The same issue occured 4 months ago documented in the following community ticket. Dropbox Paper…
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Where is the URL to send an email to support?
this is sad that dropbox.com has removed the emil URL to send an email to support why was this done?
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It's difficult to delete files and the option to permanently delete them is grayed out
I have the message to clean up my space. It tells me to delete things, which I am happy to do. However, I have to try multiple times to get anything to delete and permanently deleting is grayed out. I have done all the usual stuff; closed browser, restarted computer, cleared cache, and used incognito window. Not sure what…
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Most of my Paper documents are missing their tags
I have 128 Paper documents and all of them were tagged for organization (I think Dropbox Paper calls this "sections"). If I go to Dropbox, and go into into the "Paper Docs" folder, I can see them all as paper files. If I go to the Dropbox Paper home page, I can see all my tags (all 36 of them) but only 8 of them have any…
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Compare Versions isn't available for PDF files
I’m currently evaluating Dropbox Replay for my team of Technical Writers and our Video Editor. We love the frame-accurate review for video, and we were excited that Replay also supports PDF. However, I noticed that the 'Compare Versions' feature doesn't seem to be available for PDF reviews. In our workflow, stakeholders…
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My Dropbox is full (1.99 GB / 2 GB), but I have no files.
My Dropbox is full (1.99 GB / 2 GB), but I have no files. There is a shared file/folder that shows a 404 error and I cannot remove or leave it. I cannot add it (storage full), cannot delete it, and no options are available. It seems like a ghost shared folder is using all my space. Can someone from Dropbox support fix this?
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Migrate/Redeem Reward Points from the Advocates to the New Deeto Community Account/App
Hi, @Neal it's nice to meet you. I'm in the process of migrating from our previous Advocates to the new Deeto Account/App. Thanks for the new experience. I managed to log in to the Deeto Account and was in the process of updating my Profile details when I realized my previous Rewards (4785) on the Advocates portal hadn't…
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Why does the Dropbox website keep logging me out?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
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Unselect all button for Photos tab
This is still an issue today! There's no "unselect all" button in the photos tab If I've selected multiple photos from different months, I have to scroll to each month and unselect by month/year or just unselect them one by one. OR refresh page and wait for all photos to load again (this is what I do now) -Even having to…
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I see 4 banners on the Dropbox website prompting me to buy more space.
4 annoying messages trying to make me buy more storage.. You guys really want me to switch to another cloud storage platform huh ?
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When do I get my free fax pages?
I did TWEET and I did INVITE FRIENDS. How long does it take to show in your account the FREE FAXES. Thank you.
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I can't change my brand logo or background, or edit them.
I uploaded my logo and background, first they clash bad and second the logo is skewed when i share anything, I can not remove or edit them, any help on this?
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Suddenly slow upload speeds when using the desktop app on and the website.
As of today, I am getting incredibly slow upload speeds. It is currently maxing out at about 50kb/s and most of the time it is lower. I typically get 5+mb/s. Nothing on my end has changed and it was working fine just a few days ago. I’ve already seen multiple help threads talking about bandwidth limits but I have my…
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Unable to Share Files – Account Sharing Activity Suspended
Hello, I’m currently experiencing an issue with my Dropbox account. Whenever I try to generate or copy a sharing link for one of my files, I receive the following message: “We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy.” I’m not sure what exactly caused…
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I've shared a folder with other people, but they can't access it.
For a while now, I have had several people tell me that they cannot access a folder that I have shared with them - invited them to view and download the contents when I invite them by using their email. Years ago, I was able to simply copy the link, paste into an email, and they were able to access the folder and its…
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How do I find a moved directory?
how do i FIND a MOVED directory??. tried searching in Dropbox, but it's sh1tter than ****** looking.. the activity log is useless as i access hundreds of files each day, so it's like looking in a haystack
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Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
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Are you enjoying the new Dropbox Community experience?
First off, a huge thank you for your patience while we made these changes. We know things may have felt a little quiet during the transition, and we really appreciate you sticking with us. 🤩 We’re excited to welcome you to the new and improved Dropbox Community, now with a fresh foundation that will help us move faster,…
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When I select a PDF file in my Dropbox notifications (MAC) it opens twice on the web.
When i select a PDF file in my Dropbox notifications (MAC) it opens twice in my web browser... why?
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If I open an existing file with "Excel for web", it reverts to an older file.
Question or Issue when I open an existing file and click on "excel for web" it reverts to an older file
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Audio is being transcribed in wrong language.
Device Lenovo ThinkPad X1 Carbon Gen 9 Operating System/Browser Windows 11 / Firefox Dropbox App Version/Browser Version Browser Version Issue: I have been using the transcription feature for audio files for a while now for work to make first transcriptions of interviews. Usually no issue. Now Dropbox is transcribing an…
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The audio transcription on Dropbox can't find explicit language in songs.
Hi I wonder if someone could help. Has the AI modelling changed for this feature? I use this feature most days to transcribe vocals in music featured in radio shows. Was really useful for finding expletive language and so on. Now it seems like the only vocals you are able to transcribe from a one hour radio show is the…
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Issue with communication between Dropbox web and Dropbox desktop application
Hello, I want to report issue (I believe it is bug) related to trouble with communication between your web site (https://www.dropbox.com/home) and the official Dropbox application (v240.4.8493) that normally happens on loopback port 17600: This used to work well, but for whatever reason it shows errors on try to open some…
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I'm seeing 2 different date formats after opening file info on my Dropbox account online.
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Browser Edge Version 143.0.3650.96 (Official build) (64-bit) Question or Issue Hi, in the web browser version of dropbox, when choosing file info, the date are shown in 2 differents formats, that is very confusing to…
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Folder names not shown alongside images in the ‘Recents’ listing.
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Dropbox website is stuck loading when I try to login.
I have exactly the same problem as described in this thread. https://www.dropboxforum.com/discussions/101001020/dropbox-website-is-stuck-loading-when-i-try-to-login/786004 However, I didn’t find a solution there. Could you please tell me how to log into my account on a new device? Why does the authorization work without…
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Tell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. We’d love to hear how you’re using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features…