Sync

Lost access to my pictures from a shared link
Hello! I had a family photo session and the link shared no longer works. Is there a length of time where the link becomes inactive? Would the best solution be to reach out to the photographer?
Folders online not visible on MAC Dropbox App
Hi Dropbox community, I have several devices synced to Dropbox (Windows, iPad, iPhone, and Macbook) I have many folders and each are syncing perfectly except on the Macbook. I am running Mojave 10.14.6. The Dropbox app on this machine will not display all folders in my Dropbox account. Pictured here is the beginning of a…
Sync icons are missing after MacOs Ventura update
Hey everyone, After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the Dropbox one and which one is the local one. Is it a new UI choice ? Thanks
Not receiving files sent to my Dropbox.
This used to work great. Now I'm not receiving files that clients send to my drop box. I haven't changed anything. I'm clueless so dumb down any response, please.
Two computers, same version of macOS and Dropbox. Dropbox folder is different
MacBook Pro 2019 [16,1] and iMac 2017 [18,3] both on macOS Monterey 12.7.4 (21H1123) and Dropbox v197.2.5469. I'm having a strange issue. The iMac's Dropbox folder location cannot be changed and is located in ~/Library/CloudStorage/Dropbox The laptop's Dropbox folder can be edited as before and is located in the old…
Upgraded from Essentials to Business and there's issues syncing
I upgraded from Essentials to Business, not because I need more users but because I need more space for my projects. Since I upgraded it BOTH of my computers are messed up. I tried getting help via chat for both problems and they couldn't help and they escalated my problem. So far they have only had me repeat steps that…
Why the Dropbox constantly makes my files online-only even if I make them local?
Recently, I found that after I make some files locally, if I leave it aside like 10-20 minutes, I will find them online-only again. It is quite frustrating because it means that I have to constantly make things local in order to work on it. I checked my preference on Sync, it sets "available offline" for new files. I…
How to UNHIDE folders? Accidental mistake
I accidentally hid my folders. I was trying for folders to update and I accidentally selected all these folders to be hidden on my PC from the dropbox SYNC settings. I dont know how to bring em back. Thanks!
How can I get conflicted copies of shared file when only 1 person is accessing?
My son and I use a shared Dropbox folder to share some Excel files. In the past we sometimes had conflicted copies because we both accessed the same file at the same time. But the last week we are 100% sure we didn't read or write these files at the same time. Still we are getting conflicted copies once and a while. How…
If I open and view an online-only file, it becomes available offline
I have a shared dropbox folder that I use from Windows 10. There is a file that I want to be online-only. But if I make the file online-only, and then open it for viewing and close it again (so no modifications). It is a normal Dropbox file again. Why does it not stay online-only?
Can't sync - not enough space error message (but there is tons of space)
Hi guys I've just installed Dropbox for Mac in a new computer to download and backup my data. I work with video production so there's lots of large files in my dropbox. After syncing a few folders to my local drive, Dropbox shows an error message "Can't snyc - not enough disk space". But the thing is, I've installed it on…
Syncing issue after shared folder icons changed
Yesterday, the appearance of several shared folder icons changed and I’m unable to sync any new content or changes. Nothing has changed today after restarting the next day. Several icons no longer have two color emoji’s. They have a small puzzle piece looking icon within the outline of the folder and same color as folder.…
Shared file not syncing consistently from Ipad MS 365, but it will update from a computer
I have dropbox for business. I have some employees that are not dropbox team members but I would like them to update some shared files through dropbox for reporting purposes. It works seamlessly when they are using a computer, but it rarely works when they are using an ipad or other mobile device (oddly, it seems to work…
Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups
Hi, just a warning. My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimental photos of my recently deceased wife, and in some cases wiped some folders or files beyond recovery. Not sure if this is a…
Syncing takes forever (Windows). It's stuck for the past week.
Hi, I am experiencing syncing issues with my Dropbox. After about a week, it still shows that it is syncing 8792 files (the number of files doesn’t change, and it is not on pause). I have tried the following measures without success: * Restarting the computer * Leaving it turned on for hours to let it sync * Unsyncing…
Upload lagging with a few secs left but then files were completed upon restart
Hello, I would like to ask about uploading files to dropbox because I had an issue yesterday when trying to process so many many files on my work computer so I can replace one myself but was worried because the upload time was lagging for some time with 17 seconds left to complete with one file left as I had no choice to…
How to disable selective sync to keep all files locally ?
Hi, I'm looking for the option to disable the selective sync. I want to keep all the files locally, at all times. I don't find the option to disable selective sync. In the sync settings, I only see two options: 1) Selective sync: Hide folders you don't want to see on this Mac. Hidden folders will be available on…
Backing up internal hard drives
Hello All, Hopefully I can get some help with this situation that I am having. I have a custom built PC with the following Hard drive configuration: NVME 1 (500 GB): Boot drive (Has the OS installed, Adobe apps, etc) NVME 2 (1 TB): Storage drive (I use this one for games, Adobe cache folders, current work files, etc) HDD 1…
How to sync to hard drive on Windows 11
I bought a new computer. I always had dropbox sync to my hard drive- not an external drive, the PC. I can not figure out how to do this with a new windows 11 PC.sync to hard drive
Dropbox Backup isn't backing up all of my files, even though desktop app's up to date
although it says it's up to date, most files aren't backed up. It used to work fine, stopped for reasons never explained to me (email support just responds every few days with basic generic info that is unrelated to my actual situation, which is very frustrating and this is a paid account), so I followed their instructions…
Duplicate Dropbox folder on different drive?
I have Dropbox on my C Drive in Windows 10, with only certain folders syncing/available off line. I dont have space on my C Drive for something i want to sync/download. Is it possible to select one Dropbox folder to Sync on a different drive (which has appropriate space)? I dont want to sync ALL of Dropbox, just one…
Transfer stays at 99% for hours
Hi, I started a Transfer of a large file yesterday, after a couple of hours it reached 99% and is staying there! Of course I could start the uplaod all over again. But maybe there is another solution? What might be the reason for not finishing?
It takes a long time for the scanning process to start on the mobile app
When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quickly!)
Couldn't start Dropbox permissions error
Hi, My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and removed them, I've followed a series of terminal scripts from the FAQ section but it did nothing. Help! 🙂 I'm on Mac OSX 10.13.6…
Refresh required to get Upload button after every upload on Chrome browser
This seems like a recent change to how Dropbox works on Chrome on a Mac - whenever I upload a file, the +Upload button disappears, and I must refresh the browser in order to get it back. I routinely upload multiple files in a row, where the files are from many different sources, so I can't just select the bunch and upload…
Empty folders transferred from OneDrive to Dropbox without their files
Hey so new to Dropbox for business. I thought I had successfully copied all my files from onedrive to dropbox, but after I started working in it, I realized in many instances the folders transferred over but not the files. Since I have been working in dropbox exclusively since I thought I had copied all the data over, how…
Sync Issues with Latest Release (195.4.4995) On Apple Silicon
It looks like the Dropbox app updated itself on all three of my Macs yesterday (about midday GMT) to 195.4.4995. Since then, I've had issues syncing files created on my M3 MacBook Pro. Specifically, it seems that with files of a certain size (approx 1MB plus) and PDFs (of any size), the sync never completes. If I copy…
Why is Dropbox indexing one particular file?
I have two computers connected to saw DB folders. One of them (on the left) continues to signal that it is Indexing a particular excel file when the cursor is hovering over it, in spite of the fact that has not been changed in days. The other computer (on the right) does not signal that it is indexing but simply reads "Up…
How do you upload a Dropbox link into YouTube?
How do you upload a Dropbox link into YouTube? (3/21/24)
Dropbox Backup automatically creates folders under folders under folders ad infinitum
On my Macbook I once asked Dropbox to do backup of my Documents folder. What it did was to create a folder called "My files in Dropbox" and put all of my files under this folder. But under My files in Dropbox, it also created a folder named "Files on my computer". And under Files on my computer are "My files in Dropbox"…

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