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Not seeing "make online only" upon right-click on windows
Hello! I've been using dropbox for over 10 years with no issues, but recently the "make online only" and the "view locally" options seems to have completely disappeared? The expected behavior is to right-click on a file or folder and the options would be on the list, but I no longer see them. I haven't changed any settings…
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I'm amazed that anyone can use dropbox
A client sent a link to upload/share about 1.3 GB of photos. Supposedly all I had to do was click the button and upload. Not so. It wanted me to create an account which is where the problem started. I created an account, uploaded my files but realized it was not the folder I was supposed to be uploading to. So I went back…
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Unprofessional Support, and an escalated ticket that holds me back from working.
Has anyone else experienced gross unprofessionalism from tier 1 support? I have tried to speak with two people today regarding a serious sync/storage space issue that is keeping me from working, and they keep refusing to answer direct questions related to an issue that is critical to my business. The first one was a sales…
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randomly deleted thousands of files this morning
I have ALL my work in my dropbox folder on my mac on an external drive. I've been using it for years. I have my work computer also syncing to an external drive. within dropbox, I have a special folder for ONLY work related files, outside of that folder is all my personal work. At home, I have all my files available…
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"Your account stopped syncing during an update" error on desktop app on Windows
I am on Windows 11, latest release and my Dropbox is also stuck on updating. The Dropbox version is the same. I am also receiving an error that I have not received before. I have stopped SnagIt, but in order to stop Windows Explorer, I would have to restart my PC.
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Moving from an old Mac to a new Mac are there step-by-step instructions somewhere?
I'm about to get a new MacBook Pro with the M1 chip. My current MacBook Pro is a mid-2012 (old-school) so it's been forever since I've had to set up DropBox on a new computer. Are there step-by-step instructions somewhere on disabling DropBox on the new computer and installing on the new one? I want to make this as easy on…
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Dropbox full due to shared folder; can't leave as don't have sufficient permission to do so.
Hello My Dropbox is full due to a large shared folder. This is one I accessed about 4 years ago and haven't used since; I'm not sure why it has reappeared overnight and synced with my own account. I tried to click the sharing option to remove my own access but it comes up that I don't have permission to do so (it says…
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File Provider on Mac OS - Last 10 files files don't sync.
Hi, I recently upgraded to Dropbox with File Provider on Mac OS (v197.4.7571). It seems consistent that the last 10 files won't sync. I tried quiting and restarting the app but that doesn't help. If I reboot it does seem to help. I I recently exported 16 new files. I've been waiting 20minutes and they won't upload. I can't…
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How do I upload a file to someone else's Dropbox account?
I need to upload a file to the Dropbox of another user. I did not have an account, but in the process of trying to do this, I opened one. The other user sent me a link to his Dropbox, but I don't think it was an actual "request" for files-- it says I have the right to edit his folder. I have tried to upload my file from a…
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Interminable indexing after latest update (v196.4.6900) - Mac OS Ventura 13.6.6
After the latest update, all file sync is now on hold while the entire Dropbox is indexing. It's been indexing now for 2 days, and there's still 276,665 files left with the progress bar barely moving. It also seems to be really slowing my Mac down - the beach ball appears at almost every click. I urgently need to sync my…
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I can't activate Dropbox Backup on my new Mac
Hi Team, i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i was given a new laptop, and when i installed Dropbox on my new laptop using the same username, it is not giving me the option…
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JPEG EXIF Comments Missing after uploading them
Late last year I uploaded a lot of .jpg files each with comments added to the EXIF data. Now when I access them, those comments are not there. Is there something in the backup process that would be stripping that info out of the EXIF data?
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Files with a green checkmark don't appear online
Hello! I have three files on my machine that have a green check mark but are not synced online. I was wondering why this could be? So far I have quit and re-started dropbox, signed out and back in dropbox. These files are not 'online-only' and I don't have selective sync. The file sizes are 20MB, 15KB and 5KB thank you in…
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Dropbox not syncing files with emojis in the filename
Hello, I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For example, "😀.png" contains a custom image of the 😀 emoji that the program uses. The issue is that Dropbox won't sync any of the files…
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I can see my files in Finder, but not on the Dropbox website
We use Dropbox for our 400+ event a year ukulele club. Since the recent upgrade I can see my folders and files on my Mac Finder, and I can open them. However, I can no longer Share them from Finder or copy a shareable link. When I log on to Dropbox.com, NO folders or files show. Dropbox is basically unusable in the new…
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I need to sync my Documents folder in real time with the rest of my computers
Howdy. Installed desktop ver. 197.4.7571 on my Windows 10 desktop machine today, and made a mistake to set my online Documents folder to BACKUP. Now the files that are in that folder are on my Windows 10 desktop machine as they were before, but can not be accessed from my Win 10 laptop. I need them to be real time sync, so…
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The “Camera Uploads” folder does not appear in the Dropbox folder
The “Camera Upload” folder is not displayed in Desktop Dropbox. It is viewed and uploaded normally on the web or mobile app. Please tell me how to make the "Camera Upload" folder visible again in the PC folder. 데스크톱 드롭박스에서 "카메라 업로드"폴더가 조회되지않습니다. web 이나 모바일 앱에서는 정상적으로 조회되고, 업로드 됩니다. pc 폴더에서 다시 "카메라 업로드" 폴더를 보이게 할수있는 방법을…
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Folders doesn't show up in the dropbox app on desktop
Hi everyone! I have some weird issue on my computer and hope someone knows the solution. I tried to look up but seems like I am putting wrong keywords or something, and can't find it. So, here is the situation. When I go to my web dropbox, there are several folders under "All Files", which is including My own dropbox, and…
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Folders not syncing to iPad from PC
Good afternoon, I have a problem with my dropbox, a few days ago everything was still ok, I had some folders on the computer in sync with the drop and I could see these folders on the iPad and another computer and now this sync has disappeared and I can't indicate it in any way dropbox so that it syncs from my PC to the…
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Can't complete upload on iOS Dropbox app because file extensions are missing
Total Newbie here. I've done some simple file sharing with DB before. I am trying to upload videos from my iPhone 12. I get this message: "can't load without file extension". Basically I want to upload videos so I can load them into Davinci Resolve for editing. I do not know how to fix this. I tried finding previous…
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What you need to know about storing and backing up your photos with Dropbox
We see a lot of questions about storing, sharing and backing up your photos on Dropbox so here are some tips to make that as easy as possible! Back up photos automatically to your Dropbox account You know we love an automatic process, so whether it’s your camera roll photos, your screenshots or your document scans, your…
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Name of the Dropbox folder
I am trying out out several Drive programs, now also Dropbox. I am working with Windows 11, using the D-disk for data. My aim is to sync the files on three computers in such a way, that the file structure is identical on each PC (and in the cloud). In the old days it was - I believe - possible to have structure such as D:…
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How can I see if I have a file open on another device?
Hi, I'm a single Dropbox user, not part of a team, however I am using Dropbox on multiple devices (which is my main purpose for having it). Here's what I need help figuring out: when I open a file on a device, can I somehow see if it is already open on one of my other devices? I know how this works with the badge when…
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I copied files in the the Dropbox folder, but once I update an Excel file, it's not updated.
Hello, I copied files and folders in the Windows Explorer from my local folder to the Dropbox folder. The files/folders got uploaded ones, but after I updated an Excel-file which I opened from my local folder, the file was not updated/synchronised in the Dropbox-folder. What do I need to do? Or what did I do wrong? My…
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App indicates all files synced but nearly all files and folders have an online-only status icon
This is in regard to Dropbox on macOS 13.6.6. In my sync settings, I have always used "Available offline" and that remains the current setting. After starting my Mac today, in my Dropbox folder (20 items) nearly every folder and file has an "Online only" cloud+arrow status icon; only a single (seldom-used) folder has a…
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Auto-backup of desktop files seems to have stopped
Hello, Dropbox used to automatically upload files/folders from my desktop when they were created. This has stopped. There also used to be a small check next to the files/folders which has also went away. How can I make dropbox automatically upload the files that I create on my PC. Dropbox is backed up fully. Thanks
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Can't see files that someone has added to a Dropbox folder I created
Hello, I created and shared a folder from my Dropbox account with a collaborator from another country so that they could edit and add files to it. The collaborator has done so, however, the folder appears empty to me. The collaborator sent me a screenshot showing that within the original folder I created, another folder…
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1 byte files when uploading many photos through Dropbox iOS app
Hi all, After each vacation, I always upload my photos from my iPhone using the Dropbox app. This works fine, whenever I select like 300 photo's. Any more than this, Dropbox will continue uploading the photos as 1 byte files. Obviously, this is not the photo. I would just like to select all my photos (usually like…