Sync

RE-upload already synced photos
Hi! First time posting while using dropbox forever. Had some photos sent from a friend and wanted them synced along the rest of my camera roll. Photos were on HEIC format. Syncing started on my android phone but it was uploading files as it was (On my iPad I have turn on the option to upload HEIC files on JPG format). I…
Uploading a file from my computer directly to a Client's DropBox account
I received a DropBox link from my client who wanted me to upload certain files I have on my computer to his DropBox folder. If I hit the link, I can see his DropBox file and the different folders where I need to upload the file. But no option allows me to "Upload files from a Computer" . Do I need to have a DropBox…
Files show up in the Dropbox folder on Mac but they don't sync online.
Hi guys Been using Dropbox for a decade now, literally without any issues. But this last week some photo/video files are not fully syncing. As in they appear in file explorer on desktop (Mac OS), , full size MBs and everything but they cannot be opened. Like the files are not finalised or something. Each of the files has…
Dropbox not syncing after reinstalling Windows on my computer
My Dropbox does not seem to be working. It is not uploading files, and it says it is syncing, but the only file in it is screenshots. For some reason, when I merged my two Dropboxes, all my files in my one Dropbox were downloaded onto Google Drive. Now, I have no installations in Dropbox at all and only one file. I have…
Selecting a single folder to backup (without synching previous files which are online)
Hi all. Apologies if I'm duplicating posts already here - couldn't see anything from my search. Some years ago, I used Dropbox to synch one location on my machine as a backup. Important stuff went into that folder and I let the app keep everything synched. When I got a new machine, I didn't want to download a local copy of…
How to get Apple ProRAW images to transfer from iPhone
I just upgraded to an iPhone 12 Pro, and have been looking forward to using the new ProRAW format. However, when I upload a photo to DB using the app on the iPhone, it transfers it over as a .JPG. Does anyone know the way to get it to transfer as a native ProRAW, which I believe is a variant on a DNG file? I notice there…
Dropbox downloads show as online with cloud icon. Why? I need all downloaded files to be offline
My Client has been using Dropbox for a number of years. He has a desktop and 2 laptops. He saves all files in Dropbox folders on the computer (local) Dropbox folders. Any new files in these folders are synched across all computers and automatically downloaded to the hard drives of each computer. He has been very happy…
Missing desktop files after deleting dropbox
Hi a while ago (6 months ago) I downloaded DropBox app and checked syncing with my personal Desktop files (although I think I disabled that immediately). It synced, but because I was using free version, only 2GB from my 60GB desktop were stored, the rest was not. Some time ago i uninstalled Dropbox (but now I am confused…
Uploading large folders and merge with existing files using the web. Is it possible?
Hi everyone I have huge issues with my files, due to a broken pc and errors in hard drives and I now have a mess with my files. Now it has been 1 year of nightmare working with my files. Before I used dropbox I had another cloud storage provider, which couldn't handle files above 1gb, so I never could upload my entire…
PCs begin to sync folders that I did not select for synchronization
I'm encountering a syncing issue across multiple PCs using the same Dropbox account, and I'm hoping for some insights or solutions. Here's the setup: * I have multiple PCs linked to the same Dropbox account * 3 remote located PCs are set to selectively sync only specific folders * My main PC at home is set to sync…
Lost access to my pictures from a shared link
Hello! I had a family photo session and the link shared no longer works. Is there a length of time where the link becomes inactive? Would the best solution be to reach out to the photographer?
Folders online not visible on MAC Dropbox App
Hi Dropbox community, I have several devices synced to Dropbox (Windows, iPad, iPhone, and Macbook) I have many folders and each are syncing perfectly except on the Macbook. I am running Mojave 10.14.6. The Dropbox app on this machine will not display all folders in my Dropbox account. Pictured here is the beginning of a…
Sync icons are missing after MacOs Ventura update
Hey everyone, After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the Dropbox one and which one is the local one. Is it a new UI choice ? Thanks
Not receiving files sent to my Dropbox.
This used to work great. Now I'm not receiving files that clients send to my drop box. I haven't changed anything. I'm clueless so dumb down any response, please.
Two computers, same version of macOS and Dropbox. Dropbox folder is different
MacBook Pro 2019 [16,1] and iMac 2017 [18,3] both on macOS Monterey 12.7.4 (21H1123) and Dropbox v197.2.5469. I'm having a strange issue. The iMac's Dropbox folder location cannot be changed and is located in ~/Library/CloudStorage/Dropbox The laptop's Dropbox folder can be edited as before and is located in the old…
Upgraded from Essentials to Business and there's issues syncing
I upgraded from Essentials to Business, not because I need more users but because I need more space for my projects. Since I upgraded it BOTH of my computers are messed up. I tried getting help via chat for both problems and they couldn't help and they escalated my problem. So far they have only had me repeat steps that…
Why the Dropbox constantly makes my files online-only even if I make them local?
Recently, I found that after I make some files locally, if I leave it aside like 10-20 minutes, I will find them online-only again. It is quite frustrating because it means that I have to constantly make things local in order to work on it. I checked my preference on Sync, it sets "available offline" for new files. I…
How to UNHIDE folders? Accidental mistake
I accidentally hid my folders. I was trying for folders to update and I accidentally selected all these folders to be hidden on my PC from the dropbox SYNC settings. I dont know how to bring em back. Thanks!
How can I get conflicted copies of shared file when only 1 person is accessing?
My son and I use a shared Dropbox folder to share some Excel files. In the past we sometimes had conflicted copies because we both accessed the same file at the same time. But the last week we are 100% sure we didn't read or write these files at the same time. Still we are getting conflicted copies once and a while. How…
If I open and view an online-only file, it becomes available offline
I have a shared dropbox folder that I use from Windows 10. There is a file that I want to be online-only. But if I make the file online-only, and then open it for viewing and close it again (so no modifications). It is a normal Dropbox file again. Why does it not stay online-only?
Can't sync - not enough space error message (but there is tons of space)
Hi guys I've just installed Dropbox for Mac in a new computer to download and backup my data. I work with video production so there's lots of large files in my dropbox. After syncing a few folders to my local drive, Dropbox shows an error message "Can't snyc - not enough disk space". But the thing is, I've installed it on…
Syncing issue after shared folder icons changed
Yesterday, the appearance of several shared folder icons changed and I’m unable to sync any new content or changes. Nothing has changed today after restarting the next day. Several icons no longer have two color emoji’s. They have a small puzzle piece looking icon within the outline of the folder and same color as folder.…
Shared file not syncing consistently from Ipad MS 365, but it will update from a computer
I have dropbox for business. I have some employees that are not dropbox team members but I would like them to update some shared files through dropbox for reporting purposes. It works seamlessly when they are using a computer, but it rarely works when they are using an ipad or other mobile device (oddly, it seems to work…
Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups
Hi, just a warning. My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimental photos of my recently deceased wife, and in some cases wiped some folders or files beyond recovery. Not sure if this is a…
Syncing takes forever (Windows). It's stuck for the past week.
Hi, I am experiencing syncing issues with my Dropbox. After about a week, it still shows that it is syncing 8792 files (the number of files doesn’t change, and it is not on pause). I have tried the following measures without success: * Restarting the computer * Leaving it turned on for hours to let it sync * Unsyncing…
Upload lagging with a few secs left but then files were completed upon restart
Hello, I would like to ask about uploading files to dropbox because I had an issue yesterday when trying to process so many many files on my work computer so I can replace one myself but was worried because the upload time was lagging for some time with 17 seconds left to complete with one file left as I had no choice to…
How to disable selective sync to keep all files locally ?
Hi, I'm looking for the option to disable the selective sync. I want to keep all the files locally, at all times. I don't find the option to disable selective sync. In the sync settings, I only see two options: 1) Selective sync: Hide folders you don't want to see on this Mac. Hidden folders will be available on…
Backing up internal hard drives
Hello All, Hopefully I can get some help with this situation that I am having. I have a custom built PC with the following Hard drive configuration: NVME 1 (500 GB): Boot drive (Has the OS installed, Adobe apps, etc) NVME 2 (1 TB): Storage drive (I use this one for games, Adobe cache folders, current work files, etc) HDD 1…
How to sync to hard drive on Windows 11
I bought a new computer. I always had dropbox sync to my hard drive- not an external drive, the PC. I can not figure out how to do this with a new windows 11 PC.sync to hard drive
Dropbox Backup isn't backing up all of my files, even though desktop app's up to date
although it says it's up to date, most files aren't backed up. It used to work fine, stopped for reasons never explained to me (email support just responds every few days with basic generic info that is unrelated to my actual situation, which is very frustrating and this is a paid account), so I followed their instructions…

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