Sync

The Dropbox desktop app on my Mac OS device can't stop syncing one single file
Application affected: Dropbox 235.4.5905 Device: MacBook Air 12-inch M4 2025 OS: Sequoia 16.5 My Dropox can't finish syncing this one file, a Word .docx , 3.1 MB. It's been saying 'Syncing <file>' for 2 days straight... This has stopped other files from syncing as well -- after this file got stuck, all other files I try to…
My Windows 11 desktop app is stuck syncing one file.
Application Affected Dropbox Desktop Device Dell Vostro 3520 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Hi, My Dropbox desktop app is apparently stuck syncing at one (or several) particular file(s) and consuming a good amount of CPU. I've been checking different…
We have a new Dropbox team, but there's an old team folder preventing changes
We have recently upgraded our Drop Box account so that we have 3 users. We need to be able to move the files & folders that are currently stored in some of these 3 individual accounts - to the new team folder. One of the users has an old team folder, that has one folder and file in it, but he is struggling to move this to…
Option to automatically lock a file.
We constantly have issues with conflicted copies! Yes - even though there is the badge that shows up, and even though file locking is an option if done manually. I've done research and MANY other systems support this feature. I've been a long-time Dropbox user, but am looking aggressively at changing due to this issue. It…
Duplicate Dropbox folders after re-installing the Dropbox desktop app on Windows 11
Application Affected Dropbox synch location Device Dell laptops and Pixel phone Operating System/Browser (if using the web) Windows 11, Chrome and DuckDuckGo Dropbox App Version (if using the app) New install on 2025/10/15 Question or Issue At the conclusion of https://help.dropbox.com/installs/advanced-reinstall is a…
How can I make all of my folders available offline on Windows? There's no option for that.
Device Acer desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 235.4.5905 Syncing Status Up to date Question or Issue I have only just noticed this and I think it has changed. Scenario A A few folders in my Dropbox are marked with a white tick on a green background. I…
Dropbox app is stuck syncing on my Windows device.
Application Affected (Dropbox Desktop) Device (Intel desktop PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (235.4.5905) Question or Issue Dropbox is stuck on "Downloading 4,861 files..." as seen on the tooltip if hovering over the app icon on the windows notification…
How can I ensure that the deletions I made while offline sync to my account online?
Device Windows PC Operating System/Browser (if using the web) Windows 11 Hopefully someone can help with this. I have a full offline sync in place with dropbox. I had a large number of duplicate files within dropbox across multiple Dropbox folders - 145GB worth in fact. With sync paused I deleted this 145GB worth of files…
How can I see all files in Windows explorer without having to download all content first?
I am using desktop application on windows 10 and have Dropbox Family plan So far I have seen that I had to download all my content, then right click on it to make it offline to see the file and folder listing How can i see all the files and folders in windows explorer without having to download all content first.
Dropbox not syncing when the document is open
Device: Acer Swiftbook 5 Operating System: Windows 11 Dropbox App Version: 234.4.5591 Dropbox Plan: Plus Question or Issue Hi all - I have had Dropbox installed on my laptop for years and it runs just fine. I save everything to it, and everything just saves automatically to Dropbox. I am the only user of the account. This…
The desktop app on Mac OS isn't syncing any more
Device : MacBook Pro Operating System/Browser (if using the web) : macOS Tahoe 26.0.1 (25A362) Dropbox App Version (if using the app) : 234.4.5591 Syncing Status No automatic sync any longer Question or Issue Hi all, Files edited using another device, such as my iPhone, no longer sync automatically to my Mac. This has been…
Can I still use Dropbox after the recent changes?
I use drop box for storage and sharing with friend can will I still be able to to do it after all the changes
Dropbox keeps resetting with every windows update to "online only" despite my settings for offline
This happens repeatedly. The the "advanced options" approach listed online for preventing the windows update in Dropbox is not available even on reinstallation. Huge issue. Please fix it. Please don't tell me to right click my Dropbox folder to set offline or to reset my preferences in selective sync...I have done this…
Default sync state for new files: "Available offline" is not working on the Dropbox desktop app
Starting a new discussion because the last one (titled: "Make available offline" is not working for me") was suddenly closed to replies, without a successful resolution. In Options, I set the Default sync state for new files to "Available offline". This does not stay, and files are randomly staying online-only until I open…
I can't access folders or files with a cloud icon, when accessing my Dropbox folders.
In my Dropbox in one of my folders - I have documents. To the right of my document - is STATUS Some are blank -- I can get into this folder Some have a Cloud - I receive an error that states - Make sure Dropbox is runnong on your PC, then try again. Of course it is on my PC - I do not have issues with other documents. Some…
Can I link the desktop app to my existing Dropbox folder and not overwrite my team's updated files?
I recently reinstalled Windows on my PC, and after setting up the Dropbox application again, it created a new Dropbox folder on my desktop instead of linking to the existing one from my previous installation. Now I have two Dropbox folders: The old folder: contains all my files synced before reinstalling Windows. The new…
Using Dropbox for shared files without saving to personal account
Device (Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Syncing Status ("Up to date", "Syncing Paused", "Syncing 3 files" etc.) Question or Issue I edit a magazine for a local…
Desktop items not included when syncing with Dropbox
I'm working on an M1 MacBook Pro running macOS Tahoe. For some time now (including before I upgraded to Tahoe) I have noticed that items I leave on my Desktop are not included in the Dropbox Sync. I have carried out an extensive search on this issue but thus far have found no solution. Can anyone assist me towards a…
The Dropbox desktop app no longer automatically syncs new photos from my phone
Device Samsung S25 Operating System/Browser (if using the web) Windows 11 Pro / Firefox Dropbox App Version (if using the app) 234.4.5591 Syncing Status Up To Date Question or Issue For the last couple of months, Dropbox no longer automatically syncs my new photos. It used to work fine, suddenly I have to manually upload…
Old version of files overwriting the latest version on the cloud
Hello community, We are looking for assistance on probable causes and preventive measures to take place following an incident with one of our computers, where the files present in Dropbox folder of the local PC were overwritten to the Dropbox online ( cloud ). Sometime last month, one of the users who works in our team…
Modifications on file from Dropbox account A don't show up on Dropbox account B
If I open a file of the same account of dropbox with the USER 1 (Destock), and I modified the file, and then, I close the file. Now, I open the same file, with the USER 2, (online) I see that the modifications made by USER 1 are not made in the file !!! Can anybody help me? Thanks in advance
The Dropbox app on Windows is stuck syncing forever
My Dropbox has been stuck on syncing around 11gb of files. It is our company's dropbox and my side is not being updated with new folders being put into the dropbox. I am working off a Lenovo Thinkpad. I cannot see which file is stuck or the syncing history anywhere. There are no syncing issues according to the system. This…
All files randomly started syncing and now I can't save anything
Application Affected Dropbox app Device Dell inspiron 15 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't find this information-- I don't see an "about" section anywhere. As far as I know, it's up to date Question or Issue I'm using the dropbox app on my newish computer (7…
When will it be possible to make files online-only on Ubuntu?
With Windows 10 coming end of life many are switching to Ubuntu - whats the ETA for putting this functionality in Ubuntu dropbox app for online-only?
Folders and files status icons not working as intended on Windows
Application Affected Dropbox App for Windows Device Acer Helios Neo 16 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 233.4.4901 Question or Issue After the last update, I can see the new Status column with the Icons of the folder/files in windows explorer. From my…
Folders dragged into an "online-only" folder do not get made online only
Devices: HP Elite 8200 - Win 10 Pro Dropbox Desktop App Version: 233.4.4398 Dropbox Acct: Paid, 3TB We have four identical computers all with the Dropbox Desktop App signed into our account. We have an "Archive" folder which is set to online only (because it is massive and we don't want all these files on our HDDs unless…
Dropbox not syncing on Windows 11 — Files stuck with blue sync icon
Hi everyone, I’ve been using Dropbox on my Windows 11 laptop without any issues until recently. Now some of my files are stuck with the blue syncing icon and never finish uploading. I’ve tried pausing/resuming sync, restarting Dropbox, and even reinstalling the desktop app — but the same issue keeps coming back. My…
I upload Excel files to my desktop app, but they only sync after restarting my Windows device.
After a recent email from Dropbox my Excel files do not update in Dropbox after I copy them to the Dropbox Folder If I turn the laptop off and then on again, then they appear as updated. What's going on, they used to update or sync on their own in 5-10 seconds!
Cannot sync due to permissions on macOS Tahoe
Device Macbook Pro Operating System/Browser (if using the web) Mac OS 26 Tahoe (same behavior on previous Mac OS) Dropbox App Version (if using the app) 232.4.5988 Syncing Status Cannot sync due to permission(s) issue. Question or Issue Over 100 files cannot sync/upload due to permission issues. Have changed folder and…
I can't upload/sync a file to my Dropbox account from my laptop.
Hi, I've been trying to upload a document to dropbox from my laptop so that I can work on it from my ipad. However, it seems to be stuck syncing and not loading. I've checked my firewall and it allows dropbox. My memory is almost full but not. I can't download the dropbox, and I can't delete whatever dropbox I have on my…

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